User's Manual

113112
Troubleshooting
113112
Troubleshooting
• You may need to configure your Router to meet the specific
requirements of your ISP. To search our Knowledge Base for
ISP-specific issues, go to: http://web.belkin.com/support and
type in “ISP”
If you are still unable to access the Internet after verifying these
settings, please contact Belkin Technical Support.
Problem:
• The Easy Install Wizard completed, but my web browser
doesn’t work
• I am unable to connect to the Internet. The “WAN” light on my
router is blinking, and the “Connected” light is solid
Solution:
If the “WAN” light is blinking, and the “Connected” light is solid,
but you are unable to access the Internet, there may be 3rd party
firewall software installed on the computer attempting to access the
Internet. Examples of third party firewall software are ZoneAlarm,
BlackICE PC Protection, McAfee Personal Firewall, and Norton
Personal Firewall.
If you do have firewall software installed on your computer, please
make sure that you properly configure it. You can determine if
the firewall software is preventing Internet access by temporarily
turning it off. If, while the firewall is disabled, Internet access works
properly, you will need to change the firewall settings to function
properly when it is turned on.
Please refer to the instructions provided by the publisher of your
firewall software for instructions on configuring the firewall to allow
Internet access.
If you are still unable to access the Internet after disabling any
Firewall software, please contact Belkin Technical Support.