Exploded Parts

Page 5
205858 Rev. A
TROUBLE SHOOTING GUIDE
Check to ensure faucet was
installed according to the M&I.
Test for operation. If unit
does not operate:
Faucet shuts off due to
interference:
If the faucet does not work properly, follow the steps below in order.
Note: A polymer braided hose (062032A) is the recommended inlet connection to the solenoid valve.
Step 1
Note: See instructions on pages 1 to 4.
Verify the following:
½” thick spacers (061175A) are in place; black spacer on top and grey spacer on the
bottom of the sink or counter.
Route the white sensor wire out of the bottom left corner of the grey box. Do not pinch wire.
Wrap and zip tie the white sensor wire around the hose that leads to the spout. Any extra
length of the white sensor wire should be placed with the grey box away from other
electronic components.
Carefully bend the tab (062001A) down 45° and pointed away from the sink.
Check to be sure power connection is properly secured.
Check to be sure batteries are fresh and properly installed.
Check two wires to solenoid to be sure they are connected correctly.
Check to be sure water supply is turned on.
When the faucet detects an object for longer than 45 seconds, it will automatically shut
off, and be followed by 5 quick beeps 3 times and try to calibrate again.
If the faucet self-cycles for 4 times within 15 seconds, it will automatically shut off.
The faucet will enter calibration mode per step 7 of instructions. Once calibration takes
place (with no user present), the faucet will return to regular operation.
Faucet seems to calibrate 3
times and/or just beeps after
power applied:
Step 2
HARDWIRE: Use grounding wire kit (062029A).
Make sure green ground
wire is connected (ground
to AC safety ground). Do
not ground to drainage
piping.
The faucet stops working. No
water flow. Check the function
of the solenoid.
Step 3
The solenoid should “click” when activated.
If there is a clicking sound: This indicates that both the sensor and the solenoid are
functioning. Ensure inlet screen on the solenoid is not plugged with debris.
Check the incoming water supply, i.e. turned on, proper pressure and volume, etc.
If no clicking sound: Check for a pressure lock between the mixing valve and the
solenoid. Turn off the water supply and undo the connection to the inlet of the solenoid,
this will eliminate any built-up pressure. Then activate the sensor and test fire the solenoid.
If still no clicking sound: Defective solenoid.
Clean as required.
Correct as required.
Replace 063127A
Solenoid.
Faucet does not activate and/
or beeps upon use or works
erractically:
Step 4
If after completion of all above steps, the valve still does not function correctly; Call Technical Service for further assistance at 1-800-387-8277.
Step 6
Check for electrical interference.
Check for interference from other electrical devices within close proximity to the spout or
battery box. Devices such as other infrared devices, transformers, etc.
Excessive water on the counter top may lead to an overly sensitive faucet. Wipe water off,
re-calibrate the faucet (see step 7 of instructions).
Re-calibrate the unit by disconnecting the AC/DC converter (060683A, 061047A) or battery
for 10 seconds, then reconnecting. Follow step 7 of the Installation & Set-Up Instructions.
Verify power is supplied, wait 1 minute for calibration. If no calibration and solenoid was
functioning (step 3), then control board is defective.
Defective control board.
Recalibrate (see step 7 of instructions).
Recalibrate (see step 7 of instructions).
Call Technical Service if
any such conditions
found. 1-800-387-8277.
Check supply voltage. Supply voltage needs to be above 4.0 VDC. If the voltage is low,
replace power source.
If the voltage is good, recalibrate (see step 7 of instructions).
Replace voltage source
(AC/DC converter
060683A, 061047A) or
battery).
Continuous beeping tone upon
power-up:
Water runs non stop:
Faucet turns on and off
constantly:
Faucet turns on, but shuts off
immediately:
The water takes more than 1
second to turn on:
The water turns on at random:
BATTERY: Change the inlet hose to the solenoid to a polymer braided hose (062032A).
HARDWIRE: Change the inlet hose to the solenoid to a polymer braided hose (062032A)
and use the grounding wire kit (062029A).
If still functioning randomly, replace the control board (062002A).
Step 5
If the sensor range is shorter
than desired (maximum 3.5”):
Verify both dip switches on the sensitivity selector are in the ON position (Figure 7).
Unplug the AC/DC converter (060683A, 061047A) or battery for a minimum of 5 seconds.
Reconnect, recalibrate (see step 7 of instructions). Unit should now be at the maximum
range setting for the particular installation.
Replace control board
(062002A).
Replace control board
(062002A).