Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.1(3) (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
Common Phone Tasks Softkey Definitions View online help on the phone Press AbbrDial Dial using a speed dial index number Place a call Go off-hook before or after dialing a number. Answer Answer a call Back Return to the previous Help topic Barge Add yourself to a call on a shared line CallBack Switch to the handset Pick up the handset.
GPickUp Answer a call ringing in another group iDivert Send or redirect a call to a voice messaging system Join Join together existing calls to (SCCP only) create a conference Phone Screen Icons Speakerphone in use Line and Call Status Call Forwarding enabled Video enabled (SCCP only) Call on hold; remote call on hold Feature Access Feature assigned to button Connected call Mobility assigned to button Incoming call Hold assigned to button Host a Meet-Me conference call Off-hook Conference a
Contents Getting Started 1 Using this Guide 1 Finding Additional Information 2 Accessing Cisco Unified IP Phone 7900 Series eLearning Tutorials 2 Safety and Performance Information 2 Cisco Product Security Overview 3 Accessibility Features 3 Connecting Your Phone 4 An Overview of Your Phone 7 Understanding Buttons and Hardware 7 Understanding Lines and Calls 10 Understanding Line and Call Icons 11 Understanding Phone Screen Features 12 Cleaning the Phone Screen 12 Understanding Feature Buttons and Menus 13
Switching Between Multiple Calls 23 Switching an In-Progress Call to Another Phone 24 Viewing Multiple Calls 24 Transferring Calls 25 Sending a Call to a Voice Message System 26 Forwarding Calls to Another Number 26 Using Do Not Disturb 27 Making Conference Calls 28 Using Conference Features 28 Using Conference 29 Using Join 30 Using cBarge 31 Using Meet-Me 31 Viewing or Removing Conference Participants 32 Placing or Receiving Intercom Calls 32 Advanced Call Handling 34 Speed Dialing 34 Picking Up a Redirec
Using a Handset, Headset, and Speakerphone 48 Obtaining a Headset 49 Using AutoAnswer 49 Changing Phone Settings 50 Customizing Rings and Message Indicators 50 Customizing the Phone Screen 51 Using Call Logs and Directories 52 Using Call Logs 52 Directory Dialing 54 Using Corporate Directory on Your Phone 54 Using Personal Directory on Your Phone 55 Accessing Voice Messages 58 Using the User Options Web Pages 60 Accessing Your User Options Web Pages 60 Configuring Features and Services on the Web 61 Using P
Using the Quality Reporting Tool 78 Cisco One-Year Limited Hardware Warranty Terms 79 Index 81 vi OL-17709-01
Getting Started Using this Guide This guide provides you with an overview of the features available on your phone. You can read it completely for a solid understanding of your phone’s capabilities, or refer to the table below for pointers to commonly used sections. If you want to... Then... Explore your phone on your own Press on the phone when you need assistance. Review safety information See Safety and Performance Information, page 2. Connect your phone See Connecting Your Phone, page 4.
Finding Additional Information You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this URL: http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html You can access the Cisco website at this URL: http://www.cisco.com/ International Cisco websites can be accessed from this URL: http://www.cisco.com/public/countries_languages.shtml You can access the most current Licensing Information at this URL: http://www.cisco.
Getting Started Cisco recommends the use of good quality external devices (such as headsets) that are shielded against unwanted radio frequency (RF) and audio frequency (AF) signals. Depending on the quality of these devices and their proximity to other devices such as mobile phones or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take one or more of the following actions: • Move the external device away from the source of the RF or AF signals.
Connecting Your Phone Your system administrator will likely connect your new Cisco Unified IP Phone to the corporate IP telephony network. If that is not the case, refer to the graphic and table below to connect your phone.
Connecting Your Phone Adjusting the Footstand To change the angle of the phone base, adjust the footstand while pressing the footstand button. Adjusting the Handset Rest Cisco recommends adjusting the handset rest, particularly when wall mounting the phone, as this will ensure that the receiver will not readily slip out of the cradle. See the table below for instructions. 2 3 120521 1 1 Set the handset aside and pull the square plastic tab from the handset rest. 2 Rotate the tab 180 degrees.
Cisco Unified IP Phones are deployed, there is not a single “best” solution that is optimal for all environments. Cisco recommends that customers test the headsets that work best in their environment before deploying a large number of units in their network. In some instances, the mechanics or electronics of various headsets can cause remote parties to hear an echo of their own voice when they speak to Cisco Unified IP Phone users.
An Overview of Your Phone An Overview of Your Phone The Cisco Unified IP Phone 7962G and 7942G are full-feature telephones that provide voice communication over the same data network that your personal computer uses, allowing you to place and receive phone calls, put calls on hold, speed dial numbers, transfer calls, make conference calls, and so on. In addition to basic call-handling features, your phone can provide enhanced productivity features that extend your call-handling capabilities.
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An Overview of Your Phone 1 Item Description Programmable buttons Depending on configuration, programmable buttons provide access to: For more information, see...
Item Description For more information, see... 7 Settings button Opens/closes the Settings menu. Use it to control phone screen contrast and ring sounds. Changing Phone Settings, page 50 8 Services button Opens/closes the Services menu. Using the User Options Web Pages, page 60 9 Volume button Controls the handset, headset, and speakerphone volume (off-hook) and the ringer volume (on-hook).
An Overview of Your Phone Understanding Line and Call Icons Your phone displays icons to help you determine the call and line state. Icon Line or Call State Description On-hook line No call activity on this line. Off-hook line You are dialing a number or an outgoing call is ringing. Connected call You are currently connected to the other party. Ringing call An incoming call is ringing on one of your lines. Call on hold You have put the call on hold. See Using Hold and Resume, page 22.
Understanding Phone Screen Features This is what your main phone screen might look like with active calls and several feature menus open: 7 1 77961 6 2 4 3 137522 5 1 Primary phone Displays the phone number (directory number) for your primary phone line. line When several feature tabs are open, the phone number and the time and date alternate display in this area.
An Overview of Your Phone Understanding Feature Buttons and Menus Press a feature button to open or close a feature menu. If you want to... Then... Open or close a feature menu Press a feature button: Messages Services Directories Settings Help Scroll through a list or menu Press the Navigation button. Go back one level in a feature menu Press Exit. Pressing Exit from the top level of a menu, closes the menu. Switch among open feature menus Press a feature tab.
Understanding Feature Availability Depending on your phone system configuration, features included in this Phone Guide might not be available to you or might work differently on your phone. Contact your support desk or system administrator for information about feature operation or availability. You can access many features either by using a softkey or by pressing a line button. You can configure some features but your system administrator controls most of them.
An Overview of Your Phone Understanding SIP vs. SCCP Your phone can be configured to work with one of two signaling protocols: SIP (Session Initiation Protocol) or SCCP (Skinny Call Control Protocol). Your system administrator determines this configuration. Phone features can vary depending on the protocol. This Phone Guide indicates which features are protocol-specific.
Basic Call Handling You can perform basic call-handling tasks using a range of features and services. Feature availability can vary; see your system administrator for more information. Placing a Call—Basic Options Here are some easy ways to place a call on your Cisco Unified IP Phone. If you want to... Then... For more information, see... Place a call using the handset Pick up the handset and enter a number.
Basic Call Handling Placing a Call—Additional Options You can place calls using special features and services that might be available on your phone. See your system administrator for more information about these additional options. For more information, see... If you want to... Then... Place a call while another call is active (using a different line) 1. Press for the new line. The first Using Hold and Resume, call is automatically placed on hold.
For more information, see... If you want to... Then... Place a call using a billing or tracking code 1. Dial a number. Your system administrator (SCCP phones only) 2. After the tone, enter a client matter code (CMC) or a forced authorization code (FAC). Place a call using your Cisco Extension Mobility profile Log in to the Cisco Extension Mobility service on a phone. Using Cisco Extension Mobility, page 45 Make a call from a cellular phone using Mobile Voice Access 1.
Basic Call Handling If you want to... Then... Place a call using Fast Dial Note For more information, see... Before using this option, your system administrator must configure this feature and assign a service URL to the line button. Contact your system administrator for more information. Configuring Fast Dials on the Web, page 63 Using Your Personal Address Book on the Web, page 61 1. Press the Fast Dial line button. 2. Scroll to or press the index number to find and select an entry.
Answering a Call You can answer a call by lifting the handset, or you can use other options if they are available on your phone. If you want to... Then... For more information, see... Answer with a headset Press , if unlit. Or, if is already lit, press Answer or (flashing). Using a Handset, Headset, and Speakerphone, page 48 Note , Answer, or (flashing).
Basic Call Handling If you want to... Then... For more information, see... Answer a priority call (SCCP phones only) Hang up the current call and press Answer. Prioritizing Critical Calls, page 43 Answer a call on your cellular Set up Mobile Connect and answer phone or other remote your phone. destination When you enable Mobile Connect: Using Cisco Extension Mobility, page 45 • Your desktop and remote destinations receive calls simultaneously.
Using Hold and Resume You can hold and resume calls. When you put a call on hold, the Hold icon appears on the right in the call information area and the corresponding line button flashes green . With a shared line, when you place a call on hold, the line button flashes green and the phone displays the hold icon. When another phone places a call on hold, the line button flashes red and the phone displays the remote hold icon.
Basic Call Handling • The duration between Hold Reversion alerts is determined by your system administrator. Using Mute With Mute enabled, you can hear other parties on a call but they cannot hear you. You can use Mute with the handset, speakerphone, or a headset. If you want to... Then... Toggle Microphone on Press . Toggle Microphone off Press . Switching Between Multiple Calls You can switch between multiple calls on one or more lines.
Switching an In-Progress Call to Another Phone You can switch in-progress calls between the desktop phone and your cellular phone or other remote destination. If you want to... Then... Switch an in-progress call on your desktop phone to a cellular phone 1. Press the Mobility softkey and select Send call to mobile. Switch an in-progress call from a cellular phone to your desktop phone 1. Hang up the call on your cellular phone to disconnect the cellular phone, but not the call. 2.
Basic Call Handling Transferring Calls Transfer redirects a connected call. The target is the number to which you want to transfer the call. If you want to... Then... Transfer a call without talking to the transfer recipient 1. From an active call, press Transfer. 2. Enter the target number. 3. Press Transfer again to complete the transfer or EndCall to cancel.
Sending a Call to a Voice Message System You can use iDivert to send an active, ringing, or on-hold call to your voice message system. Depending on the type of call and your phone configuration, you can also use iDivert to send the call to another party's voice message system. • If the call was originally sent to someone else's phone, iDivert allows you to redirect the call either to your own voice message system or to the original called party’s voice message system.
Basic Call Handling If you want to... Then... Set up Call Forward All on your primary line Press CFwdALL or Forward All and enter a target phone number. Cancel Call Forward All on your primary line Press CFwdALL or Forward All. Verify that Call Forward All is Look for: enabled on your primary line • The call forward icon above the primary phone number: . • The call forwarding target number in the status line. Set up or cancel call forwarding remotely, or for a non-primary line 1.
If you want to... Then... Turn on DND Press DND or Do Not Disturb . “Do Not Disturb” displays on the phone, the DND and the ring tone is turned off. lights, Turn off DND Press DND or Do Not Disturb . Customize DND settings If your system administrator configured DND settings to appear on the User Options page, follow these steps: 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 60. 2. From the drop-down menu, choose User Options > Device. 3.
Basic Call Handling • Join—Allows you to create a standard (ad hoc) conference by combining existing calls. Use the Join softkey or button. Join is available on SCCP phones only. • cBarge—Allows you to create a standard (ad hoc) conference by adding yourself to a call on a shared line. Press a line button or use the cBarge softkey or button. cBarge is only available on phones that use shared lines. • Meet-Me—Allows you to create or join a conference by calling a conference number.
Using Join (SCCP phones only) Join allows you to combine two or more existing calls to create a conference in which you are a participant. If you want to... Then... Create a conference by joining together existing calls that are on a single phone line 1. From an active call, highlight another call that you want to include in the conference and press Select. Selected calls display this icon . 2. Repeat this step for each call that you want to add. 3. Press Join.
Basic Call Handling Using cBarge You can create a conference by using cBarge to add yourself to a call on a shared line. If you want to... Then... Create a conference by Press the line button for the shared line. barging a call on a shared line In some cases, you must highlight the call and press cBarge to complete the action. See Using Barge to Add Yourself to a Shared-Line Call, page 39 for more information.
Viewing or Removing Conference Participants During a standard (ad hoc) conference, you can view a list of participants and remove participants. View a list of conference participants Press ConfList or Conference List. Get an updated list of conference participants While viewing the conference list, press Update. See who initiated the conference While viewing the conference list, locate the participant listed at the bottom of the list with an asterisk (*) next to the name.
Basic Call Handling • You cannot place an intercom call on hold. Note If you log into your desk phone every day using your Extension Mobility profile, make sure that your system administrator configures your Extension Mobility profile to include the intercom feature. . If you want to... Then... Place an intercom call to a preconfigured intercom target Press (intercom target line) and, after you hear the intercom-alert tone, begin speaking.
Advanced Call Handling Advanced call-handling tasks involve special features that your system administrator might configure for your phone depending on your call-handling needs and work environment. Speed Dialing Speed dialing allows you to enter an index number, press a button, or select a phone screen item to place a call.
Advanced Call Handling Picking Up a Redirected Call on Your Phone Call PickUp allows you to answer a call that is ringing on a coworker’s phone by redirecting the call to your phone. You might use Call PickUp if you share call-handling with coworkers. If you want to... Then... Answer a call that is ringing on another extension within your call pickup group 1. Do one of the following: • If the PickUp button or softkey is available, press it.
Tips • Depending on how your phone is configured, you might receive an audio and/or visual alert about a call to your pickup group. • Pressing PickUp, GPickUp, or Group PickUp connects you to the call that has been ringing for the longest time. • Pressing OPickUp or Other PickUp connects you to the call in the pickup group with the highest priority. • If you have multiple lines and want to pick up the call on a non-primary line, first press the desired line, then press a Call PickUp softkey.
Advanced Call Handling If you want to... Then... Direct and store an active call at a directed call park number 1. During a call, press Transfer. 2. Press the Directed Call Park with the park-unoccupied icon speed dial the directed call park number. to A Directed Call Park (flashing) with park-occupied icon indicates the directed call park number is not available. 3. Press Transfer again to finish storing the call.
Tip Logging out of hunt groups does not prevent non-hunt group calls from ringing your phone. Using a Shared Line Your system administrator might ask you to use a shared line if you: • Have multiple phones and want one phone number • Share call-handling tasks with coworkers • Handle calls on behalf of a manager Understanding Shared Lines Remote-in-Use Icon The Remote-in-Use icon appears when another phone that shares your line has a connected call.
Advanced Call Handling Using Barge to Add Yourself to a Shared-Line Call You can use barge features (cBarge or Barge) to add yourself to calls on your shared line. (Calls must be non-private calls. See Understanding Shared Lines, page 38.) Understanding Barge Features cBarge and Barge Depending on how your phone is configured, you can add yourself to a call on a shared line using either cBarge or Barge: • cBarge converts the call into a standard conference, allowing you to add new participants.
Tips • When you barge a call, other parties might hear a beep tone announcing your presence. With cBarge, other parties hear a brief audio interruption and the phone screen changes to display conference details. • If a phone that is using the shared line has Privacy enabled, call information and barge softkeys will not appear on the other phones that share the line.
Advanced Call Handling Using BLF to Determine a Line State Busy Lamp Field features (BLF) allow you to view the state of a phone line that is associated with a speed-dial button, call log, or directory listing on your phone. If you use BLF Pickup, you can answer a ringing call for the line that you are monitoring. Your system administrator determines which BLF features are configured for your phone. If you want to... Then...
Making and Receiving Secure Calls Depending on how your system administrator has configured your phone system, your phone might support making and receiving secure calls. Your phone is capable of supporting these types of calls: • Authenticated call—The identities of all phones participating in the call have been verified. • Encrypted call—The phone is receiving and transmitting encrypted audio (your conversation) within the Cisco IP network. Encrypted calls are also authenticated.
Advanced Call Handling Tracing Suspicious Calls (SCCP phones only.) If you are receiving suspicious or malicious calls, your system administrator can add the Malicious Call Identification (MCID) feature to your phone. This feature enables you to identify an active call as suspicious, which initiates a series of automated tracking and notification messages. If you want to... Then... Notify your system administrator about a suspicious or harassing call Press MCID or Malicious Call ID.
If you... Then... Want to view priority level of a call Look for an MLPP icon on your phone screen: Priority call Medium priority (immediate) call High priority (flash) call Highest priority (flash override) or Executive Override call Higher priority calls are displayed at the top of your call list. If you do not see an MLPP icon, the priority level of the call is normal (routine). Want to accept a higher-priority call Answer the call as usual. If necessary, end an active call first.
Advanced Call Handling Using Cisco Extension Mobility Cisco Extension Mobility (EM) allows you to temporarily configure a Cisco Unified IP Phone as your own. Once you log in to EM, the phone adopts your user profile, including your phone lines, features, established services, and web-based settings. Your system administrator must configure EM for you. If you want to... Log in to EM Then... 1. Choose > EM Service (name can vary). 2. Enter your user ID and PIN (provided by your system administrator). 3.
If you want to... Then... Put a call that has been picked up on a smartphone on hold 1. Press the Enterprise Hold softkey (exact softkey name can vary) on the smartphone. The other party is placed on hold. 2. Press the Resume softkey (exact softkey name can vary) on the smartphone. See Switching an In-Progress Call to Another Phone, page 24. Transfer a call that has been picked up on a smartphone to another number 1. Press the Enterprise Transfer softkey (exact softkey name can vary) on the smartphone.
Advanced Call Handling If you want to... Then... Make a call from your cellular phone See Placing a Call—Additional Options, page 17. Turn off Mobile Connect from your cellular phone 1. Dial your assigned Mobile Voice access number. 2. Enter your cellular phone number (if requested) and PIN. 3. Press 3 to disable Mobile Connect. 4. Choose whether to turn Mobile Connect off for all configured phones or just one: – All phones—Enter 2.
Using a Handset, Headset, and Speakerphone You can use your phone with a handset, headset, or speakerphone. If you want to... Then... Use the handset Lift it to go off-hook; replace it to go on-hook. The ringing line is automatically selected. Ask your system administrator about options to always select the primary line. Use a headset Press to toggle headset mode on and off. You can use a headset with all of the controls on your phone, including and .
Using a Handset, Headset, and Speakerphone If you want to... Then... Switch to the handset (from the speakerphone or headset) during a call Lift the handset (without pushing any buttons). Adjust the volume level for a call Press during a call or after invoking a dial tone. This action adjusts the volume for the handset, speakerphone, or headset, depending on which device is in use. Press Save to preserve the volume level for future calls.
Changing Phone Settings You can customize your Cisco Unified IP Phone by adjusting the ring tone, background image, and other settings. Customizing Rings and Message Indicators You can customize how your phone indicates an incoming call and a new voice mail message. You can also adjust the ringer volume for your phone. If you want to... Then... Change the ring tone per line 1. Choose > User Preferences > Rings. 2. Choose a phone line or the default ring setting. 3.
Changing Phone Settings Customizing the Phone Screen You can adjust the characteristics of your phone screen. If you want to... Then... Change the phone screen contrast 1. Choose > User Preferences > Contrast. 2. To make adjustments, press Up, Down or . 3. Press Save, or press Cancel. Note If you accidentally save a very light or very dark contrast and cannot see the phone screen display: Press and then press 1, 4 on the keypad.
Using Call Logs and Directories This section describes how you can use call logs and directories. To access both features, use the Directories button . Using Call Logs Your phone maintains call logs. Call logs contain records of your missed, placed, and received calls. Your phone administrator determines whether missed calls are logged in your missed calls directory for a given line appearance on your phone. If you want to... Then...
Using Call Logs and Directories If you want to... Then... Dial from a call log (while not on another call) 1. Choose > Missed Calls, Placed Calls, or Received Calls. 2. Highlight a call record. Note If the Details softkey appears, the call is the primary entry of a multiparty call. See the Tip section below. 3. If you need to edit the displayed number, press EditDial followed by << or >>. To delete the number, press EditDial followed by Delete.
Tip (SCCP phones only) To view the complete call record of a multiparty call (for example, of call that has been forwarded or transferred to you), highlight the call record and press Details. The Details record shows two entries for each missed or received multiparty call. The entries are listed in reverse chronological order: • The first logged entry is the name/number of the last completed call of a multiparty call received on your phone.
Using Call Logs and Directories If you want to... Then... Dial from a corporate directory (while on another call) 1. Choose > Corporate Directory (exact name can vary). 2. User your keypad to enter a full or partial name and press Search. 3. Scroll to a listing and press Dial. 4. Choose a menu item to handle the original call: • Hold—Puts the first call on hold and dials the second. • Transfer—Transfers the first party to the second and drops you from the call.
If you want to... Then... Dial from a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Dial. (You may need to press the more softkey to see Dial.) 4. Enter the participant’s phone number. 5. Highlight the number that you want to dial and press OK. 6. Press OK again to dial the number. Delete a PAB entry 1. Search for a listing. 2. Highlight the listing and press Select. 3. Press Delete. 4. Choose OK to confirm the deletion. Edit a PAB entry 1.
Using Call Logs and Directories If you want to... Then... Add a new Fast Dial code (not using a PAB entry) 1. Choose > Personal Directory > Personal Fast Dials. 2. Press Fast Dial. 3. Highlight a Fast Dial code that is unassigned and press Select. 4. Press Assign. 5. Enter a phone number. 6. Press Update. Search for Fast Dial codes 1. Choose > Personal Directory > Personal Fast Dials. 2. You can choose Previous or Next to move through listings. 3.
Accessing Voice Messages To access voice messages, use the Note button. Your company determines the voice message service that your phone system uses. For the most accurate and detailed information, refer to the documentation that came with your voice message system. If you want to... Then... Set up and personalize your voice message service Press Check for your new voice messages Look for: and follow the voice instructions. If a menu appears on your screen, choose an appropriate menu item.
Accessing Voice Messages Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.
Using the User Options Web Pages Your Cisco Unified IP Phone is a network device that can share information with other network devices in your company, including your personal computer. You can use your computer to log in to your Cisco Unified CM User Options web pages, where you can control features, settings, and services for your Cisco Unified IP Phone. For example, you can set up speed-dial buttons from your User Options web pages.
Using the User Options Web Pages Configuring Features and Services on the Web The topics in this section describe how to configure features and services from your User Options web pages after logging in. See Accessing Your User Options Web Pages, page 60.
If you want to... Then do this after you log in... Delete a PAB entry 1. Search for a PAB entry. 2. Select one or more entries. 3. Click Delete Selected. Assign a line button for PAB Note Before you can assign a line button for PAB, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3. Choose the Personal Address Book service from the Button drop-down list box. 4.
Using the User Options Web Pages Configuring Fast Dials on the Web This section describes how to assign Fast Dials from your User Options web pages. If you want to... Then do this after you log in... Assign a line button for Note Fast Dial Before you can assign a line button for Fast Dial, your system administrator must configure the phone to display services. Contact your system administrator for more information. 1. Choose User Options > Device. 2. Click Service URL. 3.
If you want to... Then do this after you log in... Edit a Fast Dial phone number 1. Choose User Options > Fast Dials. 2. Search for the Fast Dial entry that you want to edit. 3. Click on a component of the entry. 4. Change the phone number. 5. Click Save. Delete a Fast Dial entry 1. Search for a Fast Dial. 2. Select one or more entries. 3. Click Delete Selected. Tips • You can create up to 500 Fast Dial and PAB entries. • You can create a new Fast Dial entry without using a PAB entry.
Using the User Options Web Pages Note For help using speed-dial features, see Speed Dialing, page 34. If you want to... Then do this after you log in... Set up speed-dial buttons 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Speed Dials. 4. Enter a number and label for a speed-dial button (programmable button) on your phone. 5. Click Save. Note Set up Abbreviated Dialing Your phone uses the ASCII Label field. 1. Choose User Options > Device. 2.
Setting Up Phone Services on the Web Phone services can include special phone features, network data, and web-based information (such as stock quotes and movie listings). You must first subscribe to a phone service before accessing it on your phone. If you want to... Then do this after you log in... Subscribe to a service 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Phone Services. 4. Click Add New. 5. Choose a service from the drop-down list and click Next.
Using the User Options Web Pages If you want to... Then do this after you log in... Add a service to an available programmable phone button 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Service URL. Note If you do not see this option, ask your system administrator to configure a service URL button for your phone. 4. Choose a service from the Button Service drop-down list. 5. If you want to rename the service, edit the label fields.
Tip Your PIN and password allow you to access different features and services. For example, use your PIN to log in to Cisco Extension Mobility or Personal Directory on your phone. Use your password to log in to your User Options web pages and Cisco WebDialer on your personal computer. For more information, ask your system administrator. Controlling Line Settings on the Web Line settings affect a specific phone line (directory number) on your phone.
Using the User Options Web Pages If you want to... Then do this after you log in... Change the audible voice message indicator setting per line 1. Choose User Options > Device. 2. Choose a phone from the Name drop-down menu. 3. Click Line Settings. 4. If you have more than one directory number (line) assigned to your phone, choose a line from the Line drop-down menu. 5. In the Audible Message Waiting Indicator area, choose from various settings.
Setting Up Phones and Access Lists for Mobile Connect When using Cisco Mobile Connect, you must add your cellular and other phones that you want to use to make and receive calls using the same directory numbers as your desk phone. These phones are called remote destinations. You can also define access lists to restrict or allow calls from certain numbers to be sent to your cellular phone. If you want to... Then do this after you log in... Create an access list 1.
Using the User Options Web Pages If you want to... Then do this after you log in... Add members to an access list. 1. Create an access list. 2. Click Add Member to add phone numbers or filters to the list. 3. Select an option from the Filter Mask drop-down list box. You can filter a directory number, calls with restricted caller ID (Not Available), or calls with anonymous caller ID (Private). 4.
If you want to... Then do this after you log in... Add a new remote destination 1. Choose User Options > Mobility Settings > Remote Destinations. 2. Select the device from the Name drop-down list box. 3. Click Remote Destinations. 4. Click Add New. 5. Enter the following information: – Name—Enter a name for the cellular (or other) phone. – Destination Number—Enter your cellular phone number.
Using the User Options Web Pages Using Cisco WebDialer Cisco WebDialer allows you to make calls on your Cisco Unified IP Phone to directory contacts by clicking items in a web browser. Your system administrator must configure this feature for you. If you want to... Then... Use WebDialer with your User Options directory 1. Log in to your User Options web pages. See Accessing Your User Options Web Pages, page 60. 2. Choose User Options > Directory and search for a coworker. 3.
If you want to... Then... Log out of WebDialer Click the logout icon in the Make Call or Hang Up page. Set up, view, or change WebDialer preferences Access the Make Call page. The Make Call page appears the first time that you use WebDialer (after you click the number that you want to dial.) The Make Call page contains the following options: • Preferred language—Determines the language used for WebDialer settings and prompts.
Understanding Additional Configuration Options Understanding Additional Configuration Options Your system administrator can configure your phone to use specific button and softkey templates along with special services and features, if appropriate. This table provides an overview of some configuration options that you might want to discuss with your phone system administrator based on your calling needs or work environment.
If you... Then... For more information...
Troubleshooting Your Phone Troubleshooting Your Phone This section provides troubleshooting information for your Cisco Unified IP Phone. General Troubleshooting This section provides information to help you troubleshoot general problems with your phone. For more information, see your system administrator. Symptom Explanation You cannot hear a dial tone or complete a call One or more of the following factors might apply: • You must log into the Extension Mobility service.
Viewing Phone Administration Data Your system administrator might ask you to access administration data on your phone for troubleshooting purposes. If you are asked to... Then... Access network configuration data Choose > Network Configuration and select the network configuration item that you want to view. Access status data Choose > Status and select the status item that you want to view. Access phone model information Choose > Model Information.
Cisco One-Year Limited Hardware Warranty Terms Cisco One-Year Limited Hardware Warranty Terms There are special terms applicable to your hardware warranty and various services that you can use during the warranty period. Your formal Warranty Statement, including the warranties and license agreements applicable to Cisco software, is available on Cisco.com at the following URL: http://www.cisco.com/en/US/docs/general/warranty/English/1Y1DEN__.
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Index A call forwarding 26 configuring from web page 68 Abbreviated Dialing 64 call logs Address Book Synchronization Tool 64 dialing from a URL entry in 53 answering calls, options for 20 erasing 52 ASCII label field support 65 viewing and dialing from 52 audible message waiting indicator 58 call park 36 audio problems 78 call pickup, using 35 audio, quality of 6 call waiting 20 authenticated calls 42 caller ID 12 Auto Dial 16 call-handling, advanced 34 AutoAnswer 49 call-handling, bas
parking 36 corporate directory placing 16 dialing from web page with 17 prioritizing 43 using from web page 73 redirecting while ringing 35 using on phone 17 reporting problems with 78 customization messages 58 secure 42 storing and retrieving 36 transferring 25 using DND 27 viewing 12, 23 D Details softkey, viewing multiparty calls with 53, 54 viewing multiple 24 Cisco Unified Communications Manager Address Book Synchronizer 64 device configuration page 60 Cisco Unified IP Phone direct trans
audio quality 6 F button, identifying 10 FAC 18 hanging up with 21 Fast Dial service mode 48 dialing with 17 Fast Dials configuring from web page 63 feature buttons help 9 obtaining 49 headset performance, general 5 help button, description of 9 help, using 13 hold messages 9 and switching calls 23 services 10 and transferring 25 settings 10 using 22 feature menus, using 14 hold reversion indicators, reverting calls 22 features, availability of 14, 75 hunt groups, logging out 37 footstand
line buttons, identifying 9 N lines and call forwarding 68 navigation button, description of 10 and call states 11 network configuration data, locating 77 description of 10 icons 11 O ring patterns for 68 text label for 68 o 58 using BLF 41 on-hook dialing 16 viewing 12 online help, using 13 voice message indicator setting for 68 OPickUp 35 logging out of hunt groups 37 other call pickup, using 35 M P Malicious Call Identification (MCID), using 43 PAB 54 Meet-Me conferences 31 using f
features of 12 S phone services configuring safety, warnings 2 see also User Options web pages secure calls 42 PickUp 35 security PIN, changing 67 levels of 42 placed calls, records of 52 making and receiving secure calls 42 placing calls, options for 16 verifying non-secure calls 42 prioritizing calls 43 services button, description of 10 privacy services, subscribing to 66 and shared lines 38 settings button, description of 10 using 40 settings, customizing 50 programmable buttons s
subscriptions, for phone services 66 W suspicious calls, tracing 43 switching calls 23 warnings, safety 2 web-based services configuring 60 T see also User Options web pages Tabs, phone and feature 12 TABSynch 64 WebDialer 17, 73 whisper 11 TAPS, using 5 telephony features audible message waiting indicator 58 text, entering on phone 14 Tool for Auto-Registered Phones Support 5 transferring, options for 25 troubleshooting 77 See also QRT 77 Two-way 11 U URL dialing, from call log 53 User Options web
Cisco Unified IP Phone 7962G and 7942G Phone Guide for Cisco Unified Communications Manager 6.
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