Operation Manual

Solving Problems 41
English
Solving Problems
If you have a problem with the product, check the
messages on the LCD screen to diagnose what may
be causing the problem.
You can also check “Problems and Solutions” on
page 41 for troubleshooting suggestions on using the
product without a computer. See the User’s Guide
included in the software CD-ROM for help on using
the product with a computer.
Error Messages
You can diagnose and solve most problems by
checking the error messages on the LCD screen. If
you cannot solve the problems by checking the
messages, use the following table and try the
recommended solution.
Tip:
If you experience any problems while using bluetooth, see your
Online User's Guide.
Problems and Solutions
Check the solutions below if you are having
problems using the product.
Setup problems
The product makes noise after ink cartridge
installation.
■ When you install ink cartridges, the ink delivery
system must be charged. Wait until charging is
finished (the charging message disappears from
the LCD screen), then turn off the product. If you
turn it off too soon, it may use extra ink the next
time you turn it on.
■ Make sure the ink cartridges are seated securely
and no packing material remains in the product.
Open the cartridge cover and push the cartridges
down until they click into place. Turn off the
power, wait a moment, then turn it back on.
A screen that prompts you to restart the computer
did not appear after finishing the software
installation.
■ The software has not been installed correctly.
Eject and insert the CD-ROM, and then install
the software again.
The terms on the LCD screen are not displayed in
your language.
■ If the language displayed on the LCD screen is
not the one you want, select the language you
want from the Setup menu (& “Changing the
Language Displayed on the LCD Screen” on
page 39).
Error Messages Solution
A printer error has
occurred. See your
documentation.
Turn the product off and then
back on. Make sure that no
paper is still in the printer. If the
error message still appears,
contact your dealer.
A scanner error has
occurred. See your
documentation.
Turn the product off and then
back on. If the error message
still appears, contact your
dealer.
Waste ink pad in the
printer is saturated.
Contact your dealer to
replace it.
Contact your dealer to replace it.
Cannot recognize ink
cartridges.
Make sure the ink cartridges are
installed correctly.
(& “Replacing Ink Cartridges” on
page 35). Then try again.
Cannot recognize the
device.
Make sure the memory card has
been inserted correctly. If you
connected a USB storage
device, make sure the storage
disk has been inserted correctly.
Cannot recognize the
memory card or disk.
Make sure the memory card or
storage disk has been inserted
correctly. If so, check to see if
there is a problem with the card
or disk and try again.
Backup Error
Error Code
xxxxxxxx
A problem occurred and backup
was canceled. Make a note of
the error code and contact your
dealer.
A problem occurred while
formatting. Formatting
canceled.
Retry the procedure. If the error
reoccurs, there may be a
problem with your memory card
or storage disk. Check the card
or disk and try again.
An error occurred while
saving. Save canceled.
Cannot create a folder on
the memory card or disk.
Operation canceled.
Insert a new memory card or
storage disk and try again.
Print head cleaning
failed.
Retry the procedure. If the error
message still appears, contact
your dealer.
Error Messages Solution