Operation Manual

42 Solving Problems
Printing and copying problems
The product makes printing sounds, but nothing
prints.
■ The print head nozzles may need cleaning
(& “Cleaning the print head” on page 38).
■ Make sure the product is on a flat, stable surface.
The margins are incorrect.
■ Make sure your original is positioned in the top
left corner of the document table.
■ If the edges of the copy are cropped off, move the
original away from the corner slightly.
■ Make sure the paper size settings are correct for
the paper you have loaded.
■ Make sure your paper is loaded short edge first,
all the way to the right, with the left edge guide
lightly against the paper (& “Loading Paper” on
page 8).
■ Do not load paper above the c arrow mark
inside the left edge guide (& “Loading Paper” on
page 8).
■ Select Actual instead of Auto Fit Page or adjust
the zoom settings.
Blank pages are printed.
■ Make sure the paper size settings are correct for
the paper you have loaded.
■ The print head nozzles may need cleaning
(& “Cleaning the print head” on page 38).
Paper feed problems
Paper does not feed correctly or is jammed.
■ If paper does not feed, remove it from the sheet
feeder. Fan the paper, load it against the right
side, and slide the left edge guide against the
paper (but not too tightly). Make sure the paper
is not in front of the feeder guard.
■ Do not load paper above the c arrow mark
inside the left edge guide (& “Loading Paper” on
page 8).
■ If paper is jammed, press the x Start button to
eject the jammed paper. If the paper is not
ejected, turn off the power, lift open the scanner
unit, and remove any paper that is inside,
including any torn pieces. Carefully reload
paper, turn the power back on, and press the
x Start button.
■ If paper jams frequently, make sure the left edge
guide is not pushed too tightly against the paper.
Try loading fewer sheets of paper.
Print quality problems
You see banding (light lines) in your printouts or
copies.
■ Clean the print head (& “Checking the print
head” on page 38).
■ Make sure you select the correct paper type
(& “Selecting Paper” on page 7).
■ Make sure the printable (whiter or glossier) side
of the paper is face up.
■ The ink cartridges may need replacing
(& “Removing and installing ink cartridges” on
page 36).
■ Align the print head (& “Aligning the Print
Head” on page 39).
■ Clean the document table (& “Cleaning This
Product” on page 40).
■ If a moiré (cross-hatch) pattern appears on your
copy, change the Zoom setting or shift the
position of your original.
Your printout is blurry or smeared.
■ Make sure the document is placed flat against
the document table. If only part of the image is
blurred, your original may be wrinkled or
warped.
■ Make sure the product is not tilted or placed on
an uneven surface.
■ Make sure your paper is not damp, curled, or
loaded face down (the whiter or glossier
printable side should be face up). Load new
paper face-up.