Warranty Guide
33300 Egypt Lane | Suite A400 | Magnolia, TX 77354 | 877-648-3706 | www.sagesurfaces.com
Residential Derivati
™
Porcelain
Lifetime Limited Warranty
General Terms and Conditions for Derivati Porcelain
Derivati porcelain carries the specic warranties listed above. In addition to the requirements specied above, the
following general terms and conditions also apply. If you have questions regarding this warranty, please contact
Sage Surfaces.
1. This warranty applies only to the original purchaser and the first installation of 12mm thick Derivati porcelain
and may not be transferred. This warranty applies only to first quality Derivati porcelain purchases made after
the edition date of these warranty conditions for the designated time period when the product is installed in a
private residence and according to the Sage Surfaces recommended installation instructions.
2. This product warranty only applies to manufacturing defects inherent to the material supplied. Defect is
defined as a shortfall in the product to perform to Sage Surfaces specifications as disclosed in product
literature, within industry allowable tolerances as set forth in standard, national industry protocols. Sage
Surfaces will repair or replace the product, at its discretion. When replacement of the product is made, only
new products from the current product range at the time the complaint is upheld will be supplied. Sage
Surfaces reserves the right to discontinue or modify any of its products and shall not be liable if replacement
material varies in color intensity, hue, or shade in comparison to the original product. There will be no other
form of compensation. Responsibility under this warranty only applies to hidden defects. These are defects
that were not visible before or during the installation of the product. Sage Surfaces will not cover labor costs
to replace or reinstall the Derivati Porcelain. Sage Surfaces can never be held liable and is not responsible for
any secondary damages, incidental damages or consequential damages.
3. This warranty does not cover damage to the product caused by installation or fabrication errors. The product
must be installed following the appropriate installation instructions using approved accessories, if applicable.
Installation and fabrication defects are not covered by this warranty.
4. All warranty claims must be reported immediately. Failure to report any warranty claim within thirty (30) days
of defect discovery will void this warranty. All products must be inspected prior to installation. Installation of
products with visual defects or nonconformities apparent prior to installation voids this warranty.
5. Failure to comply with recommended applications voids this warranty. Commercial applications are not
covered under this warranty, which includes but is not limited to use in hotels, shops, offices and other
commercial establishments.
6. Proof of compliance with the installation and maintenance instructions recommended by Sage Surfaces must
be provided if a claim is filed.
7. Sage Surfaces will not be liable for, and this warranty does not apply in the event of: any failure, defect, or
damage (including but not limited to crumbling, chipping, cracking, breakup or change of color) resulting
from or connected with misuse, abuse, neglect, or improper handling or storage. Customer misuse including
negligence, physical, or chemical abuse is not covered by this warranty. Products exposed to abnormal use or
conditions will not be covered under this warranty.
8. This warranty does not cover scratches. Proper care, such as using cutting boards, must be exercised as part
of your care and maintenance.
9. This warranty will not be valid if the countertop was not paid in full.
10. This warranty does not cover appearance or performance of unions, seams, adhesives, or any other
accessory materials.
11. Color, hue or shade differences resulting from material added to an existing installation at a later date and
non-warranty repairs are excluded from coverage.
12. Photographic color images may not be an exact product match. Product samples are representative only and
may not be an exact match to supplied materials due to variations in batch manufacturing or naturally
occurring stone. Supplied materials may have slight differences in color, shade, and/or surface appearance.