Tell Me About… …Small & Medium Enterprise Communications v8.
Westcon is a value added distributor of category-leading unified communications, infrastructure, data centre and security solutions with a global network of specialty resellers. Our teams create unique programs and provide exceptional support to accelerate the business of our partners. Strong relationships at every level of the Westcon organisation enable our partners to receive support tailored to their needs.
CONTENTS CONTENTS Westcon Convergence Support 4 How Westcon Convergence supports its Resellers Product Overview 5 9 Small & Medium Enterprise Communications IP Office Server Edition Platforms 11 16 IP Office 500 Nortel Migration Hardware Terminals 17 18 19 20 21 IP Terminals 1600 Series IP Terminals 9600 Series Digital Terminals 1400 Series Digital Terminals 9500 Series Analogue Terminals Wireless 22 23 24 DECT R4 IP DECT Gateway Wireless IP Telephony Avaya Networking 25 Avaya Networking Sol
Westcon Convergence Support How Westcon Convergence supports its Resellers Westcon is dedicated to supporting its resellers’ businesses, and we aim to make working with us an enjoyable and profitable experience. With extensive experience of supporting multiple reseller channels, we know the key to this is to invest heavily in highly-skilled staff, a comprehensive range of services and market leading products.
SMEs want simplified Unified Communications (UC) that will enable them to be competitive and serve their Product Overview Small & Medium Enterprise Communications customers better but with capabilities implemented in a solution that is flexible & scalable. The growing adoption of flexible working is driving the requirement for SMEs to support ‘bring your own device’ (BOYD) strategies.
Product Overview Key Business Benefits Be productive regardless of location Connect the workforce Users can work anytime and anywhere; from home, on the road, from a hotel room or abroad, and still have access to all the features that would be available from the office desk. Multiple systems can be networked together, providing VoIP benefits such as free inter-site calls, seamless feature integration, virtual agents and centralised voicemail, operator and management functionality.
Product Overview A More Flexible Workforce Your tablet, your business phone Now you can make and receive business calls right from your Apple iPad device. Check colleagues’ presence and instant message (IM) to stay connected. Enhanced desktop communications Streamline communications – in the office or at home. Click to dial, see who’s available with Presence, sync your calendar and more. Communications-enable desktop apps like Microsoft Outlook or Salesforce.com.
Product Overview Be Productive Anywhere Set up, manage conference calls from your smartphone. Take full control of conference calls. Tap to add, mute or disconnect callers to manage conferences as easily as if you were at your desk. Your company directory in the palm of your hand. Bring your company directory everywhere for instant access to all your contacts. Call, email, IM and check presence for more meaningful collaboration. Prioritise messages.
Product Overview IP Office Server Edition Delivering competitive advantage for mid-market organisations Mid-market organisations face different challenges and have different needs than large enterprises. With similar needs to SMBs, mid-market organisations are expected to perform as well as larger competitors, providing high-level service and productivity but with less resource and reduced budgets – essentially, doing more with less.
Product Overview What is IP Office Server Edition? IP Office Server Edition has been specifically designed to address up-to a 1000 users on a single site or 1000 users across 32 locations. This scale increase is delivered on a Linux server as opposed to the IP Office 500v2 platform.
Platforms IP Office 500 Avaya IP Office is a modular communications solution that scales from 2 to 384 extensions. It provides a hybrid mix of analogue, digital, IP and SIP support; all modes can be used concurrently. IP Office has data capabilities built-in, providing IP routing, switching and firewall protection between LAN and WAN.
Platforms C110 Unified Communications (UC) Module The C110 UC Module is an integrated CPU running Linux and comes pre-loaded with Preferred Edition and one-X Portal software image. By removing the need for an external server and Microsoft server licenses, the speed and cost to deploy IP Office is significantly reduced.
Platforms IP Office Trunk Cards IP Office trunk cards provide connectivity to ISDN and analogue circuits. Each trunk card installs onto an IP Office base card. Therefore, when designing a solution, the number of base cards verses the number of trunk (daughter) cards must be considered.
Platforms IP Office Base Cards The IP Office base unit will support a mixed configuration of up to 4 x base cards. Each base card (excluding the 4 Port Expansion Card) can support a daughter cards for additional capacity and functionality. For example, a BRI 8 daughter card will fit onto a DS 8 port card. This makes the IP Office highly flexible and scalable for many different customer requirements.
Platforms Expansion Modules Expansion modules can be added to the IP Office base system to increase the overall capacity of the solution. As with the base unit, these expansion modules are fully rack mountable. Up to 8 expansion modules are supported as standard. IP500 Expansion Modules However, the 4 port expansion card increases capacity to 12 expansion modules. Existing IP Office 400 expansion modules are also supported excluding the WAN3 module.
Platforms Nortel Migration Hardware Existing Nortel customers can migrate to IP Office and retain a key part of the initial investment – the phones. These IP Office hardware components allow Nortel digital phones to work on IP Office. As the modules provide RJ21 connectivity there is no need for re-cabling when migrating to IP Office; reducing the time and cost required to deploy IP Office into Nortel sites.
Terminals IP Terminals 1600 Series The 1600 series IP terminals are a family of Key Benefits cost-effective IP telephones that deliver familiar •• IP telephones for the value-oriented customer •• Straightforward, familiar access to common telephony features •• Cost effective, competitive price point •• Quality and reliability that you expect from Avaya features at an attractive price point for the customer with less complex communications needs.
Terminals IP Terminals 9600 Series The 9600 Series is the next generation of IP terminals delivering a new and unique communications experience to drive increased productivity. Terminals can be customised with a range of standard coloured or custom faceplates (custom faceplates commissioned in consultation with Avaya). 9608 9611G 9621G 9641G 18 •• Backlit grey-scale 97mm display. •• Full duplex speaker phone.
Terminals Digital Terminals 1400 Series The 1400 series digital terminals are a family of cost-effective digital telephones that deliver familiar features at an attractive price point for the customer with less complex communications needs.
Terminals Digital Terminals 9500 Series The 9500 Series consists of two digital phones; the 9504 and the 9508. These phones combine a traditional user experience with a sleek, innovation design - providing productivity gains for the ‘everyday’ user. 9504 For use in common areas in offices, lobbies or hot-desks and meets the basic telephony needs of everyday users.
Terminals Analogue Terminals Analogue terminals deliver a high degree of functionality as well as providing a lower cost alternative to system specific terminals. Analogue terminals are particularly appropriate when using applications with Computer Telephony Integration (CTI) for a high proportion of call control. Uniquely, analogue terminals are compatible with caller display functionality and can display the terminal number of the calling party if available.
Wireless DECT R4 I P DECT deliver s secure, high - qualit y wireles s voice communications to mobile employees within a building or across a campus.
Wireless IP DECT Gateway The IP DECT Gateway extends the DECT R4 solution to digital DECT base stations. This enables digital DECT base stations to act as additional radios that belong to an IP Office DECT R4 deployment. DECT R4 IP base stations and digital base stations use the same housing and therefore, the same mounting options can be used.
Wireless Wireless IP Telephony Avaya IP Wireless Terminal solutions transform businesses with improved productivity and responsiveness through state-of-the-art mobile communications. Avaya IP Wireless Terminal solutions enable communication over hand-held wireless terminals using Avaya Communications System and Wireless LAN infrastructure.
ERS 2500 Series The Avaya Ethernet Routing Switch (ERS) 2500 series is a family of cost effective, stackable 10/100BASE-TX Ethernet switching products perfectly suited for branch offices of larger enterprises, or the enterprise edge, requiring a low-cost but feature-rich solution in the wiring closet.
Avaya Networking ERS 4500 Series The Avaya Ethernet Routing Switch (ERS) 4500 Series is a Stackable system providing high-performance, convergence-ready, secure and resilient Ethernet switching connectivity. Available as a range of 11 model variants supporting 10/100 and 10/100/1000 switching, Power-over-Ethernet and 10 Gigabit Ethernet uplink options, the ERS 4500 Series is ideally suited for Enterprise wiring closet and other network edge deployments.
Applications Applications Overview Avaya IP Office provides big benefits for small and medium size enterprises with a full complement of sophisticated applications such as advanced messaging and personal productivity applications to cutting edge call centre and conferencing solutions. IP Office is a Unified Communications solution that can benefit all businesses and worker types across a variety of industries on a global scale.
Applications IP Office Editions Overview Basic Telephony Basic Edition •• Key System •• Single site only •• Digital/Analog phones only •• Auto-attendant •• 64 party ad hoc only audio conferencing •• Voicemail to email IP Telephony / Essential Mobility N/A: User solution, multi-site options Essential Edition •• IP PBX functionality •• Up to 40 Auto attendants •• One-X Mobile Essential (all users) •• Basic call control on mobile devices •• 128 party ad hoc only audio conferencing •• Up to 2 remote pho
Applications IP Office Basic Edition IP Office Basic Edition is specifically designed to address the needs Basic Edition Capacity of small businesses, providing a cost effective and easy to deploy 100 Phones: solution. What is it? IP Office Basic Edition delivers key system functionality to single site businesses. Enabled via the System SD Card, Basic Edition limits the capacities and capabilities of IP Office while still providing the tools that help businesses achieve a competitive advantage.
Applications IP Office Essential Edition Efficient and effective call handling can help small businesses to achieve superior customer service and drive revenue. IP Office Essential Edition increases the capability and capacity of Basic Edition, therefore providing businesses with the tools required to deliver customer service excellence at a competitive price point. What is it? Every call is an opportunity. Calls that are not answered or not answered correctly, can result in lost revenue.
Applications IP Office Preferred Edition With IP Office Preferred Edition businesses can use communications to achieve a competitive edge. Intelligent call routing and messaging can provide exceptional customer service and productivity levels whilst reducing costs. What is it? IP Office Preferred Edition provides businesses with advanced communication capabilities such as intelligent call routing, sophisticated messaging and call handling as well as database integration.
Applications IP Office Server Edition IP Office Server Edition is the ideal solution for midsize businesses; delivering unified communication and collaboration, scalable growth and seamless management. What is it? A Linux server is the heart of Server Edition, running IP Office software, voice messaging and UC solutions. With Server Edition, businesses can quickly and easily add users to an existing office or even connect a remote branch office, all from the central HQ.
Applications IP Office Advanced Edition IP Office Advanced Edition enables businesses to differentiate through exceptional customer service, providing the tools to effectively handle high call volumes and gather customer intelligence to increase productivity and drive revenue opportunities. What is it? Delivering superior customer service can often only be achieved by being able to manage and monitor customer interactions.
Applications IP Office Networking Many small businesses are spread across a number of offices, each with the same communication requirements. To ensure high levels of productivity and customer service are maintained, workers must be able to seamlessly collaborate and communicate between disparate office locations.
Applications IP Office Receptionist A receptionist is usually first to receive contact from a customer; how the call is answered and managed usually determines a customers impression of the business. IP Office Receptionist provides the tools to enable efficient and effective call handling for single sites or multiple locations.
Applications IP Office Office Worker Desk-bound office workers have a unique set of communication requirements; efficient call management, presence awareness and easy access to a broad range of telephony features. Typically, desk-bound workers provide back-office support to remote workers and customers. As a result, speed of response and quick decision making is critical to business success.
Applications IP Office Mobile Worker Workers who are frequently out of the office often face the challenge of staying in constant contact with customers and colleagues. This can have a big impact on business with decisions being delayed, slow response to customers, orders being lost as well an increased cost of mobile phone calls.
Applications IP Office Tele Worker Empowering employees to work from home can yield great business benefits. Research suggests that flexible working options can significantly improve productivity while also providing business continuity when workers cannot get into the office. What is it? IP Office Tele Worker provides businesses with all the communication tools to enable employees to work efficiently and effectively whether from home or remote locations.
Applications IP Office Power User Competitive advantage is often determined by the speed at which decisions are made as well as the general customer experience. These fundamental challenges require efficient communications to improve productivity and responsiveness. What is it? The IP Office Power User provides workers with constant and seamless access to communications regardless of the location.
Applications IP Office Customer Call Reporter Agents & Supervisors Improving agent performance and reporting on customer interactions can significantly add value to an organisation. Utilising customer call information enables supervisors to effectively manage agents in order to maximise revenue opportunities and enhance the customer experience.
Applications Avaya Flare™ Communicator Avaya Flare Communicator is a collaboration software client that delivers an innovative interface for real time communications for iPad and Windows. It enables users to handle phone calls, instant messages, presence, enterprise contacts and launch e-mail, all from the same interface.
Applications one-X Mobile for IP Office Small and medium businesses are increasingly more mobile as their employees are demanding increased access from both the home and the road. This presents SMBs with a wide range of challenges when it comes to providing access for these mobile workforces; specifically when employees want the efficiency and familiarity of one device to manage both their personal information and workplace data.
Applications one-X Portal for IP Office Efficient and effective communications can help increase productivity and customer service levels. Therefore, it is imperative that the right solution is deployed to enable workers to maximise performance and streamline communications. What is it? one-X Portal for IP Office is an application that enables workers to control a telephone from a networked PC.
Applications IP Office Plug-In for Microsoft Outlook Microsoft Outlook is the most widely used application by businesses. Desk-based office workers spend most of their time within Outlook to communicate with colleagues, customers and suppliers. Integrating IP Office Unified Communications into Outlook provides workers with unique tools to improve productivity and customer service.
Applications Salesforce.com Integration Salesforce.com effectively combines business processes, people and technology working together to achieve a united goal: acquire and maintain satisfied and happy customers. It is difficult to successfully run a business without a strong focus on CRM. What is it? The Salesforce.com plug-In provides integration with IP Office, enabling business users to have telephony call control direct from the Salesforce.com portal.
Applications IP Office Video Softphone Providing workers with the tools to improve collaboration and facilitate flexible working can significantly enhance productivity while also driving down costs. IP Office Video Softphone offers a range of features to help businesses achieve a competitive edge. What is it? The IP Office Video Softphone is PC telephony client that enhances communication and collaboration for remote workers.
Applications IP Office Conferencing With the business world in a constant state of flux, economic, competitive and environmental factors are forcing organisations to evaluate how they communicate and collaborate. As a result, conferencing solutions are starting to be adopted by businesses seeking to gain a competitive edge. What is it? IP Office comes with an in-built audio conference bridge as standard.
Collaboration Why Audio Conferencing? Businesses increasingly use audio conferencing capabilities to conduct meetings because these technologies save time, cut travel costs and make drive environmental benefits. Global conference phone sales totalled 510,000 in 2009 and analysts expect this number to grow more than 10% annually by 2013* The benefits of audio conferencing have dramatically shifted businesses’ attitudes in recent years.
Collaboration B100 Audio Conference Phones The Avaya B100 Conference Phone provides the convenience and productivity benefits inherent in a powerful, hands-free conference phone and offers IP Office customers a range of phones suitable for all sizes of rooms. B179 SIP •• OmniSound 2.
Collaboration Video Conferencing Travel time, money and energy are saved when video conferencing is used to facilitate collaboration by connecting people regardless of location. Avaya video conferencing systems for rooms allow groups to meet naturally over distance, enabling more productive meetings and real-time decision making. Reducing the requirement to travel in order to collaborate can significantly enhance competitive advantage.
Collaboration Systems Status Application - SSA This is a diagnostic tool for system managers and administrators to monitor and check the status of IP Office systems. SSA shows both the current state of an IP Office system and details of any problems that have occurred. The information reported is a combination of real-time events, historical events, status and configuration data to assist fault finding and diagnosis.
Collaboration Avaya ESBC and ESBCA Avaya Session Border Controller for Enterprise (SBCE) The Avaya SBCE provides businesses with the functionality needed to terminate SIP trunks without the complexity and price that can be associated with similar specification and capacity solutions. The Avaya SBC-E provides the capability to deal with up to 2000 sessions – in layman’s terms this should ensure that the product caters for a significant majority of the SIP-based opportunities you come across.
Collaboration DevConnect The DevConnect Program is Avaya’s main resource for providing new applications and services to customers through relationships with leading edge developers around the world. Through developer education, support, and compliance testing, the DevConnect Team provides the answers to solution needs and enhances Avaya’s ability to reach and satisfy global customers.
Collaboration AdvaTel InTouch InTouch is designed to address the needs of SMEs to deliver enhanced UC features and enhanced productivity in a simple Microsoft Outlook Plug-in. InTouch allows users to communicate with internal and external contacts easily across multiple platforms of communication via Telephony, Microsoft Outlook, Skype, MSN, and Yahoo.
Headsets “Why Plantronics? Today’s business environment is evolving to a new virtual and mobile workspace, enabling greater flexibility and easier communication. As a result, companies are turning to unified communications (UC) platforms to optimise collaboration. Because UC audio devices - including corded headsets, wireless headsets, speakerphones and so on - change the way users perform business communication, it’s essential to ensure they meet your company objectives, goals, culture, and user needs.
Headsets Product overview Technology Calisto 800 Series Savi 700 Series Savi 430 Blackwire 300 Blackwire 420 Blackwire 600 Bluetooth Bluetooth DECT/Bluetooth DECT Corded Corded Corded Users with extensive PC communications Key Target Group Mobile Users using PC and mobile audio Home/Office workers Professionals using a mix of PC/mobile and desk phones PC users Users with occasional PC communication Users requiring a portable PC headset for multiple work locations Connects to PC/Mobi
Headsets Voyager PRO UC Unify your communications on the go like never before with the next generation Voyager PRO UC system. •• Connects PC and mobile communications together •• Simple one touch call control •• Wideband technology •• Smart Sensor technology lets you answer calls by putting on your headset and automatically updates your softphone presence so colleagues know your availability. •• If your headset is out of reach, incoming calls are automatically transferred between mobile phone and headset.
Headsets Savi 430 The Plantronics Savi 430 is a wireless headset system for laptop centric professionals using PC softphones and multimedia. •• Savi 430 offers the highest quality audio with DECT technology built-in to the USB adapter •• Wideband support offering superior audio quality •• Excellent battery life with adaptive power usage for extended talk time.
Headsets Blackwire 420 At home, in the office, or on the road, the corded Blackwire 420 headset lets mobile professionals enjoy crystal clear PC audio anywhere work happens. •• Durable and stowable headset provides users with the freedom to experience PC audio, through a high quality headset, anytime, anywhere.
Headsets Plantronics Configuration Guide Corded headset solutions 1603, 5402 Headset port call control by removing/ replacing the telephone receiver 14XX, 54XX, 56XX 16XX, 96XX 37XX Dect Connection Port on headset. Call control button on the DA45 / Blackwire Call control button on the terminal device Amplifier: M12/A HIC1 Cable: HIS Cable: 2.
Headsets Wireless headset solutions 54XX, 56XX Mechanical Hookswitch 14XX, 16XX, 96XX Call control button on the headset Electronic Hookswitch For Savi Office Products Handset-Lifter HL10 straight plug P/N 60961-35 APV-65 P/N 38633-01 W730 For CS Products APV-62 P/N 38734-01 APV-6B P/N 83682-01 APV-6A P/N 83681-01 CS Products Savi Office W740 3725 Dect Call over the headset only possible ACM Requires Plantronics Software 1603, 5402 Savi W430 W720/710 D100 +WHX Savi Go WG100 Voyager
Headsets Headset Summary Desk Centric Office Centric Mobile Centric •• Mostly desk-based •• Noisy environment •• All day wearing comfort •• In-office mobility •• 150m wireless range •• PC, Desk and mobile •• Full mobility •• Mobile appearance •• Multiple devices T S E B Savi W720 WH500 Voyager Pro UC R E T T E B Savi 430 Blackwire 300 BlackWire 600 Savi W440 D O O G BlackWire 600 BlackWire 420 ER TH O 62 Callisto 800 To find out more go to: www.plantronics.
Headsets Why Jabra? For call clarity & safety For comfort and efficiency Jabra headsets have superior audio quality, allowing you to experience the true sound of UC. Wideband sound greatly improves voice definition; a PeakStop feature eliminates loud noises above a certain frequency; noise cancelling microphones minimise background noise. In the UC-enabled world, your headset will become an indispensable working tool.
Headsets Jabra PRO™ 9400 Series •• Wireless DECT •• Touch screen & touch sensors for easy setup and intuitive call control •• Switch seamlessly between 2 or 3 devices depending on model •• Park on-going call and switch between all devices •• Call merging on all devices • Conference mode •• Headband, earhooks and neckband •• Jabra SafeTone hearing protection •• Superior audio experience with wideband sound, DSP and 2 microphone Noise Blackout Jabra Supreme UC •• Optimised for all leading UC platforms and l
Headsets Jabra DIAL™ 520 MS •• Corded •• Simple, intuitive user interface, ideal to ease transition to UC •• Professional performance and great value •• Great portability •• Call answer/ end mute, volume •• Handset •• LCD showing call details Jabra SPEAK™ 410 UC •• Corded •• Full duplex and true wide band sound •• Omni-directional 360° mic •• Integrated cable management •• Call answer/ end, mute, volume •• Speakerphone and headset port Jabra BIZ™ 2400 USB Series •• Corded •• Hi-Fi audio quality with Neod
Headsets Jabra Configuration Guide Corded headset solutions 24XX, 54XX, 56XX 14XX, 95XX, 16XX, 96XX Multi Purpose Amplifier: GN8000, GN8050 or GN8210 GN2100 66 BIZ 2400 37XX Dect Cable: GN1216 GN2000 Cable: 1005143 Cable: LINK 280 GN1900 UC Voice 550
Headsets Wireless headset solutions 5420, 56XX Electronic Hook Switch: LINK 14201-19 PRO™ 9400 Series 5410, 14XX, 95XX, 16XX, 96XX Remote Handset Lifter: GN1000 (Phone Dependent) GO™ 6400 Series Electronic Hook Switch: LINK 14201-20 GN9350e/GN9330e GN9120 Series 67
Headsets Headset Summary Desk Centric Office Centric Mobile Centric •• Mostly desk-based •• Noisy environment •• All day wearing comfort •• In-office mobility •• 150m wireless range •• PC, Desk and mobile •• Full mobility •• Mobile appearance •• Multiple devices BIZ™ 2400 USB PRO™ 9400 GO™ 6470 GN2000 USB GN9350e Supreme UC T S E B R E T T E B D O O G UC Voice 550 PRO 900 SPEAK™ 410 DIAL™ 520 ER TH O 68 To find out more go to: www.jabra.
Technical Specifications Technical Specifications Table 2: 5400 Series Terminal Specifications Table 1: 1400 / 1600 Series Terminal Specifications 14/1603 Backlit Display: 14/1608 14/1616 ü ü ü 2/16 3/24 4/24 Hearing Aid Compatible: ü ü ü Line Appearance/Feature Keys: 3 8 16 Display Detail (Row/Characters): Line/Feature Key Dual LEDs (Red & Green): ü ü ü Display Detail (Row/ Characters): Hearing Aid Compatible: 5402 5410 5420 2/24 5/29 7/29 ü ü ü Fixed Feature Keys: 2 10
Technical Specifications Table 3: 9600 Series IP Terminal Specifications 9608 9620L 9620C 9621G 9630G 9640 9640G 9641G 9650 Touch Screen: û û û ü û û û ü û û VGA quality greyscale backlit display: ü ü ü û ü û û û ü û VGA quality full colour backlit display: û û û ü û ü ü ü û ü Adjustable display: û ü ü ü ü ü ü ü ü ü Hearing aid compatible: ü ü ü ü ü ü ü ü ü ü Line appearance keys: 8 0 0 O.S. 6 6 6 O.S.
3720 DECT Telephone 3725 DECT Telephone 3740 DECT Telephone 3749 DECT Telephone Keypad ü ü ü ü Hook on/off buttons ü ü ü ü Telephone Softkeys Keys: 3 3 3 3 4-way 5-way 4-way 4-way Volume buttons ü ü ü Mute button ü ü ü Alarm button ü ü ü 112 x 115 pixels, Black and white 128 x 160 pixels, 64K colors 128 x 160 pixels, Black and White 128 x 160 pixels, 64K colors Battery indicator ü ü ü ü Signal strength indicator ü ü ü ü Time and date display ü ü ü ü Nav
Technical Specifications Table 5: IP DECT specifications & capacities Base Stations Ethernet: • • • • 10/100 BaseT connection, Power over LAN support (802.3af, Class 0) IP v4 Optional SNMPv1/v2c Power (RFP32 – Indoor): • • • • Power over LAN (802.
Technical Specifications Table 8: Capacities Voicemail IP Office Preferred Edition IP Office Essential Edition Number of Mailboxes supported No Limit - Limited only by IP Office configuration. Limited only by IP Office configuration. Maximum Number of Concurrent Calls (ports) Up to 40 dependent on license and platform (IP Office - IP406 V2 =20, IP412=30, IP500 = 40).
Technical Specifications Table 10: Desktop Application Feature Summary Phone Manager Lite Web browser based û û ü OS independent (Windows, Linux, Mac support) û û ü Click to dial û û ü one-X Portal for IP Office Citrix/terminal server support û û ü Inbound/outbound call handling ü ü ü Phone call control ü ü ü Configure phone preferences ü ü ü Configure keyboard short cuts ü ü ü CLI (ANI) / Name display ü ü ü ü - 15 icons maximum. ü - 100 icons maximum per tab.
Specifications Avaya 1010 Avaya 1020 Avaya 1030 Avaya 1040 Avaya 1050 Desktop Office, Work Area, Small Conference Room – wall mount or media cart Mid-Large Conference Room – wall mount or media centre Mid-Large Conference Room – wall mount or media centre Mid-Large Conference Room – wall mount or media centre No No No 4-port 8-port 1 1 2 2 2 HD Display Size (recommended) 20-42” (720p) 32-42” (720p) 50-65” (1080i capable) 50-65” (1080i capable) 50-65” (1080i capable) Video Format &
Technical Specifications Table 13: Differences Between IP Office Server Edition and IP Office Preferred/Advanced Edition Feature Server Edition Capacity 32 locations 1000 users total 14400 BHCC (Max) Multi-Site (SCN) Freeform Star, mesh, chain SCN trunks anywhere SCN trunk channels licensed Single or double star No additional SCN trunks Unlimited SCN trunk channel licenses Server Edition Comments Restricted topology allows many optimizations Other H.
IPO SCN Server Edition Multi-Site Freeform Star, mesh, chain SCN trunks anywhere. Single or double star. No additional SCN trunks Limited centralized (SCN Manager) Fully centralized (Server Edition Manager) Consolidated mode for full centralization.
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