DEVI underfloor heating systems A trouble shooting guide www.devi.co.
Please follow the step-by-step instructions and HEATING ISSUE 1 The RCD trips out when the system is turned on. HEATING ISSUE 2 There is no display on the thermostat. Please complete the visual checks on page 3. Does the product pass all three checks? NO Purchase a replacement thermostat YES (heating issue 2 only) YES An electrician should visit the site to ensure all electrical connections and wiring are correct. Are they correct? YES Please complete sections 1 and 2, and return to DEVI.
complete the applicable forms where required HEATING ISSUE 3 HEATING ISSUE 4 The floor is not heating up at all. The system is heating, but not performing as I would expect. Please ensure that the thermostat is set to the quick set up on page 3. Is the symbol showing? NO NO Please refer to the Performance Trouble Shooter on page 4. Please refer to the user guide/faq’s on www.devi.co.uk YES If the issue is not resolved, please complete section 1 and 5 and return to DEVI.
devireg 550 test instructions for the devimat floor warming system or areas where the thermostat is situated outside of the room (ie. wet areas) Please follow these instructions to ensure that the thermostat is set-up correctly in order to provide power to the heating elements. NB. If the thermostat is displaying CODE initially you will ONLY be presented with step 1 and step 4; set these as described below.
devireg 550 test instructions for the deviheat total heating system Please follow these instructions to ensure that the thermostat is set-up correctly in order to provide power to the heating elements. If the thermostat is displaying CODE initially you will ONLY be presented with step 1 and step 4; set these as described below.
Visual checks These instructions will help to identify whether the fault with your underfloor heating system has been caused due to mis-installation/not following user instructions. If these VISUAL checks are carried out correctly, the thermostat may not have to be returned to DEVI, which will save you time. VISUAL CHECK ONE Cracked LCD display This fault is caused when someone attempts to remove the front cover of the thermostat.
Performance trouble shooter HEATING ISSUE The system is not heating up to the required temperature, or there is no difference in performance between settings 6 and 10. POSSIBLE CAUSES The floor temperature has exceeded the maximum temperature. ACTION Check the maximum floor temperature is set correctly, (see step 5 on pages 6 and 7). Check the positioning of the floor sensor is correct. (Floor sensor should be completely in the conduit either parallel to deviheat element or directly underneath devimat.
The DEVI warranty You have purchased a deviheat system, which we are certain, will a high level of comfort and economy in your home. deviheat provides a complete heating solutions with deviflex heating cables or devimat heating mats, devireg thermostats and devifast fixing strip.
THESE FORMS CAN BE COMPLETED AT www.devi.co.uk/troubleshooter Section 1 - your details Failure to complete all relevant fields and information to DEVI may result in a delay. Name: Company: Company Address: Post code: Customer services Tel. Co.
Section 2 DEVI can locate and repair the damaged heating element. On receipt of this form, DEVI will issue a quote and a date for this service. In the unlikely event that the damage of the heating element is due to a manufacturing fault, the standard DEVI warranty applies. Please complete as accurately as possible.
Section 3 Product type: Date of purchase/quote number: The thermostat may need to be returned for testing. Please confirm that the following have been tested by ticking the boxes. YES NO 1. I have set the thermostat in accordance to the instructions within the quick set-up guide supplied and the following symbol is showing and the outer-rim is not flashing. 2. The thermostat has been tested by a competent electrician and it is confirmed that there is NO output coming from the thermostat. 3.
Section 3 Please give a detailed description of the heating issue you are encountering: Please return this form to DEVI, you will be contacted as soon as possible. DEVI Electroheat Ltd. • Brickfields Business Park • Woolpit, Suffolk IP30 9QS F: 0845 434 9489 technical@devi.co.uk www.devi.co.
