User's Instructions

9-6
Table 8. Mammotome revolve Dual Vacuum-Assisted Biopsy System Software Troubleshooting Tips
Symptom
Possible Cause
Corrective Action
System reports “Control
Module Malfunction”
when powered on.
Control module malfunction.
• Call Custom Service and report the error
code displayed.
System reports “Vacuum
Error”
Vacuum tubing is not
connected.
• Ensure the vacuum tubing is connected to
the probe and the vacuum canister, and
that the valve cartridge is fully seated into
the control module’s connection slot.
Vacuum canister is cracked.
• Replace the canister. Check canisters for
cracks prior to system startup.
Sample trays in the SMS are
not fully seated in the cup.
• Gently push the sample trays into the SMS
manifold.
System reports holster is
not compatible: Error
Code 203.
The control module and the
holster have incompatible
software versions.
• Use a holster that is compatible with the
control module’s current software version.
• Call Customer Service to request a
software package update.
System fails to initialize
the probe and reports
error message: “Holster
Malfunction” Error Code
702, 802, or 902.
Holster malfunction.
• Call Customer Service and report the error
code displayed.
System fails to initialize
the probe and reports
error message: “Check or
Replace Cup” Error
Code 703 or 704.
Specimen management
system is obstructed and
cannot move.
• Check for obstructions that block the
specimen management system from
rotating.
• Ensure the SMS assembly is fully locked
onto the probe.
• Remove the probe from the holster,
reattach, and try initialization again.
• If the problem persists, call Custom Service
and report the error code displayed.