User Guide

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• Safety Testing–Ensuring your tools are safe to operate
• We perform leakage current test, high pot test, and ground test
on all repaired products
• A safety features check confirms that all safety required
guarding, shields and handles are available
• OSHA-recognized safety tag placed on all repairs
• Performance Testing–Repaired product tested by
running through real-life applications prior to approvals
• Trained Technicians–Staff of over 250 professionally trained
technicians ensure your repair is right the first time
• Plus other specialty tests as needed
• Multiple Call Centers:
Customer service agents
available for fast, friendly support
DEWALT: 1-800-433-9258
PORTER-CABLE : 1-800-223-7278
BOSTITCH : 1-800-556-6696
POWERS : 1-800-524-3244
• Over 30 Field Service Coordinators
• Professional technical assistance through
the Factory Service Centers and Call Centers
• Over 1,800 Authorized Service Providers encompassing the industry’s largest service network
SERVICE GUARANTEE
WE’VE GOT
YOUR BACK.
DAY FULL WARRANTY
ON GRC REPAIRS
DAY WARRANTY
ON PARTS & LABOR
FOR MINOR REPAIRS
SERVICE CENTER
CALL CENTER
SERVICE VAN
FACTORY SERVICE: TOOL AND EQUIPMENT REPAIR
FACTORY SERVICE:
TOOL AND EQUIPMENT REPAIR