User's Manual

Dexcom G5x System User Guide
Troubleshooting
336
Chapter 18
Everything Else G5x:
Troubleshooting
18.1 Introduction
Transmitter holder not sticking? Notification won’t go away? Not getting your
sensor glucose readings? Don’t know when to replace your transmitter? This
chapter will help you figure it out!
Troubleshooting sections are categorized by function or system component.
The solutions here are meant to be brief and not all-inclusive; some have
audible notifications, and others don’t. When more detailed answers or
preventative measures are in a chapter, you’ll get a brief explanation here,
and then get directed to the applicable chapter and section.
After looking at the troubleshooting chapter, are you still not sure what to do?
Or maybe your problem is hardware (for example, receiver or transmitter
failure).
If your problem is not found here, follow the steps listed on your app screen,
or call Technical Support.
If any of these errors continue and the instructions don’t resolve the issue,
please contact Technical Support (available 24/7) at:
• [e-mail]
• Toll free: 1.888.738.3646
• Toll call: 1.858.200.0200
18.2 Safety Statements
Following are the Safety Statements for the Troubleshooting chapter.
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