User's Manual

Dexcom G5x System User Guide
Troubleshooting
338
No Alarm/Alerts
Device
What you see
Problem
What you do
Smart
Device:
In app
Not receiving
Alarm/Alerts
See Chapter 11.
Check
Alarm/Alerts , sound
and/or vibrations
notifications are
turned on.
Check your smart
device is not on
Silent or Do Not
Disturb (if
applicable).
Receiver
Sensor Glucose Readings
Device
What you see
Problem
What you do
BG
Meter
Sensor
readings and
BG meter
glucose values
often don’t
show the same
numbers.
See Chapter 7.
Differences are not
uncommon.
Readings from different
body fluids reflect
different numbers:
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