User's Manual

Dexcom G5x System User Guide
34
Warnings
Smart Device Settings
The app can’t override your smart device’s internal settings. Also, accessory
devices (like a smart watch or other wearable smart devices) might override
your smart device’s Alerts and Alarm.
To receive Alarm or Alerts you must:
1. Make sure app Notifications are turned on in the Setting’s menu.
2. Verify app hasn’t been shut down.
3. Turn Bluetooth
®
on.
4. Turn off Do Not Disturb (if available on your smart device).
5. Restart app after device is restarted.
6. Set Volume at a level you can hear.
7. Do not close app, always run app in the background.
8. Make sure accessory devices do not override your smart device
settings.
If your settings are incorrect, you might miss a severe low or high glucose
event.
App Alarm/Alert vibrations aren’t any different from other vibrating apps on
your smart device. Medical device apps, like this app, don’t have any special
priorities over your smart device’s features. G5 Mobile app notifications or
Alerts may sound or feel the same as notifications from another app. The only
way to know is to look at the screen.
Did You Miss an Alarm or Alert?
An Alarm or Alert can’t be heard through your smart device’s speakers if
headphones are plugged in.
Make sure you unplug your headphones when you are done using them,
otherwise you might not hear an Alarm or Alert, causing you to miss a severe
low or high glucose event.
Receiver Warning and Precaution
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