User's Manual

Dexcom G5x System User Guide
Troubleshooting
340
Device
What you see
Problem
What you do
Receiver
the transmitter holder?
Make sure you haven’t
taken acetaminophen.
Don’t calibrate. Use BG
meter for BG reading.
If this continues for
more than 3 hours,
contact Technical
Support (see Chapter
16.:
Smart
Device:
In app
Not getting
sensor glucose
readings.
See Chapter 9.
Wait
System will often
resolve itself.
Check transmitter—is it
properly inserted into
transmitter holder?
Make sure you haven’t
taken acetaminophen.
Don’t calibrate.
If this continues for
more than 3 hours, call
Technical Support (see
Chapter 16):
Receiver
PDF compression, OCR, web optimization using a watermarked evaluation copy of CVISION PDFCompressor