User's Manual

Dexcom G5x System User Guide
Troubleshooting
347
Device
What you see
Problem
What you do
Smart
Device:
In app
No Bluetooth.
No sensor
readings,
Alarm/Alerts
or notifications
until error is
fixed.
See Chapter 5.
Go to smart device’s
Settings .
Make sure
Bluetooth is
On.
If problem persists,
please contact device’s
manufacturer.
Calibration Error
Device
What you see
Problem
What you do
BG
Meter
System will not
accept
calibration if
outside of the
40-400 mg/dL
range.
See Chapter 7.
Wait until your glucose
is between 40-400
mg/dL.
Calibrate only when
your BG meter values
are between 40-400
mg/dL.
Smart
Device:
In app
System didn’t
accept recent
calibration (see
Sensor
Glucose
Readings
troubleshooting
See Chapter 7.
app:
Tap
question mark to
get more information.
OR
Follow instructions
PDF compression, OCR, web optimization using a watermarked evaluation copy of CVISION PDFCompressor