User's Manual

Dexcom G5x System User Guide
Troubleshooting
348
Device
What you see
Problem
What you do
Receiver
for a possible
reason).
No sensor
readings,
Alarm/Alerts or
notifications
until error is
fixed.
below.
app/Receiver:
Wait 15 minutes.
Enter 1 calibration.
If error screen still
appears enter 1 more
BG meter value.
Wait 15 minutes.
If no sensor glucose
readings display on the
smart device or
receiver, the sensor
needs to be replaced.
Contact Technical
Support (see Section
16.1) to report error:
Device
What you see
Problem
What you do
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