User's Manual

Dexcom G5x System User Guide
Troubleshooting
349
Device
What you see
Problem
What you do
Smart
Device:
In app
System didn’t
accept recent
calibration.
See Chapter 7.
Wait 15 minutes.
Enter 1 BG meter
value.
Wait 15 more minutes.
If error screen still
appears enter 1 more
BG meter value.
Wait 15 minutes.
If no sensor glucose
readings appear on the
display, the sensor
needs to be replaced.
Call Technical Support
(see Section 16.1) to
report error:
• TechSupport@dex
com.com
• Toll free:
1.888.738.3646
• Toll call:
1.858.200.0200
Receiver
Transmitter Error
Device
What you see
Problem
What you do
PDF compression, OCR, web optimization using a watermarked evaluation copy of CVISION PDFCompressor