User's Manual

Dexcom G5x System User Guide
Troubleshooting
350
Device
What you see
Problem
What you do
Smart
Device:
In App
Transmitter not
working.
Sensor session
automatically
stopped.
No sensor
readings,
Alarm/Alerts or
notifications
until transmitter
is replaced
See Chapter 16.
Make sure transmitter
is snapped into sensor
pod
Contact Technical
Support:
• TechSupport@dex
com.com
• Toll free:
1.888.738.3646
• Toll call:
1.858.200.0200
Use BG meter for BG
reading.
You won’t get
additional Alerts after
clearing.
Receiver
Device
What you see
Problem
What you do
Smart
Device:
In App
Pairing failed
Transmitter
and sensor not
connected.
See Chapter 6.
Sensor may not be
inserted correctly.
Insert a new sensor.
For a replacement,
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