User's Manual

G5x System User Guide
Sharing is Caring
370
low battery, the patient will be unable to share data, and the Follower might
miss helping the patient in the event of low or high BG values.
If the patient’s smart device is powered off or restarted, make sure the app is
reopened after the smart device is turned back on in order to resume sharing.
If the app is not reopened, the patient will be unable to share data, and the
Follower might miss helping the patient in the event of low or high BG values.
Do not turn off sounds in the Follower’s smart device at any time that he or
she wants Follow notifications to be heard. The smart device settings override
the Dexcom Follow app, and all notifications will be silent even if the Follower
has selected a Dexcom Follow app notification sound. If the smart device has
a vibrate feature and vibrate is On, the Dexcom Follow app notifications will
only vibrate.
Check the delay settings on the patient’s smart device to make sure they are
not too long. The Follower will not receive notifications until after the time
period in the delay has passed, and the Follower might miss helping the
patient in the event of low or high BG values if the delay is too long.
The patient should not choose to “Not Share” with the Follower at any time
when he or she wants the Follower to get notifications. During the time the
patient chooses to “Not Share,” the Follower will not receive notifications and
might miss helping the patient in the event of low or high BG values.
Check the Dexcom Follow app’s trend graph if the Follower’s smart device
has been off or if there is no data connection (for example, Internet/Wi-Fi or
mobile data service/3G/4G/LTE is lost, connection is turned off in Airplane
Mode, or smart device touch is placed in Do Not Disturb mode). When the
smart device is turned back on, the Follower will only receive the most recent
notification and might miss helping the patient in the event of prior low or high
BG values.
Sharers and Followers should check whether their cellular service carriers
support voice and data at the same time (simultaneous voice and data). If
their carriers do not support simultaneous voice and data, the app may not be
able to share glucose readings and the Dexcom Follow app may not be able
to receive notifications or glucose readings during phone calls. Dexcom Share
will resume sharing after the phone call has ended, and the Follower will
receive any waiting notifications after the phone call has ended.
PDF compression, OCR, web optimization using a watermarked evaluation copy of CVISION PDFCompressor