User's Manual

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Table Of Contents

Chapter 1
Beginning Your Dexcom G5® Mobile Continuous Glucose Monitoring (CGM) System Journey
- 1.1 Introduction
  - First Things First - Learning How to Learn
- 1.2 Self-Paced Resources
  - Tutorials
  - Written Mobile Resources
- 1.3 Your Dexcom Account
  - Summary
Chapter 2
Indications for Use and Safety Statement
- 2.1 Introduction
- 2.2 Important User Information
  - Safety Statement
- 2.3 Safety Statements
  - Chapter’s Safety Statements
- 2.4 Overview of Safety Statements
  - Indications and Contraindications
- 2.5 General CGM System Warnings
- 2.6 Calibration Warning and Precautions
- 2.7 System/Hardware/Software Warnings and Precautions
Chapter 3
Risks and Benefits
- 3.1 Risks
- 3.2 Benefits
  - Knowing Your Trends
  - Helping Your Diabetes Management
Chapter 4
What’s the G5 Mobile?
- 4.1 Introduction
- 4.2 Safety Statement
- 4.3 The G5 Mobile
  - Options to View Your Trends
  - Tracking Real-Time CGM Data
- 4.4 What’s New to the G5 Mobile?
- 4.5 System Information
- 4.6 System Components
  - Package
  - Overview of System Components
- 4.7 Smart Device Overview
  - Summary
Chapter 5
Set Up Your Display Devices
- 5.1 Introduction
- 5.2 Safety Statement
- 5.3 Why Different Monitoring Methods?
- 5.4 G5 Mobile App
- 5.5 Receiver
  - Initial Setup of the Receiver
    - Summary
Chapter 6
Starting a Sensor Session: Inserting Sensor, AttachingTransmitter, and Starting Your Session
- 6.1 Introduction
- 6.2 Safety Statements
- 6.3 Prepping for Sensor Insertion
  - Included in Your G5 Mobile Packages
    - Sensor Applicator
    - Transmitter
- 6.4 Choosing Your Insertion Site
  - Optional Site Preparation
- 6.5 Inserting Your Sensor
- 6.6 Attaching Your Transmitter
- 6.7 Loose Sensor Pod
- 6.8 Starting Your Sensor Session
- 6.9 Receiver Bluetooth Tips
- 6.10 Sensor Session Warmup
  - Summary
Chapter 7
Calibration
- 7.1 Introduction
- 7.2 Safety Statements
- 7.3 Calibration Overview
- 7.4 When to Calibrate
  - Initial Calibration: Sensor Startup Completed
  - Update Calibration
- 7.5 Calibration Prompts
- 7.6 Preparing for Calibration
  - Nine Steps to Successful Calibration:
- 7.7 Ready? Set? Calibrate!
- 7.8 Calibration Errors
  - Summary
Chapter 8
Ending Your Sensor Session and Transmitter Session
- 8.1 Introduction
- 8.2 Safety Statements
- 8.3 Ending Your Sensor Session
- 8.4 Remove Sensor Pod and Transmitter
  - Remove Sensor Pod
  - Remove Transmitter From Sensor Pod
- 8.5 End of Transmitter Battery
  - Sound/Vibration Prompts
- 8.6 Pair New Transmitter
  - Summary
Chapter 9
Home Screen, Rate of Change Arrows, and Errors
- 9.1 Introduction to Home Screens
- 9.2 Safety Statements
- 9.3 Overview of Home Screen
- 9.4 Rate of Change Arrows
- 9.5 Error Messages
Chapter 10
Daily Events Affect Your Glucose Trends and Patterns
- 10.1 Introduction
- 10.2 What Is an Event?
  - Event Categories
- 10.3 Entering Events
  - Enter Events: Smart Device
  - Enter Events: Receiver
- 10.4 Viewing Events
Chapter 11
Sensor Glucose Alarm and Alerts
- 11.1 Introduction
- 11.2 Safety Statements
- 11.3 Alarm and Alerts
- 11.4 Alarm and Alerts Screens
- 11.5 App: Alarm/Alert Recommended Settings
- 11.6 Receiver: Default Beeps and Vibrations
- 11.7 Clearing Alarm/Alerts
Chapter 12
On the Go With G5: Customizing Your Alarm and Alerts
- 12.1 Introduction
- 12.2 Safety Statement
- 12.3 Changing App Alarm and Alerts
  - App Screen Overview
  - Steps to Customize App Alarm/Alerts
- 12.4 Changing Receiver Alarm and Alerts
EVERYTHING ELSE G5
- Chapter 13
- Warranty: The Fine Print
- Chapter 14
- How to Take Care of Your G5 Mobile
- Chapter 15
- On the Go With G5 Mobile: Getting Through Security
- Chapter 16
- Need Help? You’re Not Alone!
- Chapter 17
- Technical Information
- Chapter 18
- Troubleshooting
- Chapter 19
- Symbols on Package Labels
SHARING IS CARING
- Chapter 20
- Dexcom Share®

Dexcom G5 Mobile System User Guide

Troubleshooting

322

Device

What you see

Problem

What you do

Smart

Device:

In App

System display

device and

transmitter not

connecting.

No sensor

readings,

Alarm/Alerts or

notifications

display until

error is fixed.

See Chapter 9.

Don’t

calibrate.

Verify

display device

and transmitter are

within 20 feet of each

other without

obstruction.

Wait

up to 30 minutes.

Don’t calibrate. Use BG

meter for BG reading.

More than 30 minutes?

App (if not fixed):

1.

Go

to

Settings.

2.

Tap

Bluetooth

.

3.

Turn

Bluetooth

Off and On.

App/Receiver:

If this continues for

more than 3 hours,

contact Technical

Support (see Chapter

16).

Receiver