User's Manual

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Table Of Contents

Chapter 1
Beginning Your Dexcom G5® Mobile Continuous Glucose Monitoring (CGM) System Journey
- 1.1 Introduction
  - First Things First - Learning How to Learn
- 1.2 Self-Paced Resources
  - Tutorials
  - Written Mobile Resources
- 1.3 Your Dexcom Account
  - Summary
Chapter 2
Indications for Use and Safety Statement
- 2.1 Introduction
- 2.2 Important User Information
  - Safety Statement
- 2.3 Safety Statements
  - Chapter’s Safety Statements
- 2.4 Overview of Safety Statements
  - Indications and Contraindications
- 2.5 General CGM System Warnings
- 2.6 Calibration Warning and Precautions
- 2.7 System/Hardware/Software Warnings and Precautions
Chapter 3
Risks and Benefits
- 3.1 Risks
- 3.2 Benefits
  - Knowing Your Trends
  - Helping Your Diabetes Management
Chapter 4
What’s the G5 Mobile?
- 4.1 Introduction
- 4.2 Safety Statement
- 4.3 The G5 Mobile
  - Options to View Your Trends
  - Tracking Real-Time CGM Data
- 4.4 What’s New to the G5 Mobile?
- 4.5 System Information
- 4.6 System Components
  - Package
  - Overview of System Components
- 4.7 Smart Device Overview
  - Summary
Chapter 5
Set Up Your Display Devices
- 5.1 Introduction
- 5.2 Safety Statement
- 5.3 Why Different Monitoring Methods?
- 5.4 G5 Mobile App
- 5.5 Receiver
  - Initial Setup of the Receiver
    - Summary
Chapter 6
Starting a Sensor Session: Inserting Sensor, AttachingTransmitter, and Starting Your Session
- 6.1 Introduction
- 6.2 Safety Statements
- 6.3 Prepping for Sensor Insertion
  - Included in Your G5 Mobile Packages
    - Sensor Applicator
    - Transmitter
- 6.4 Choosing Your Insertion Site
  - Optional Site Preparation
- 6.5 Inserting Your Sensor
- 6.6 Attaching Your Transmitter
- 6.7 Loose Sensor Pod
- 6.8 Starting Your Sensor Session
- 6.9 Receiver Bluetooth Tips
- 6.10 Sensor Session Warmup
  - Summary
Chapter 7
Calibration
- 7.1 Introduction
- 7.2 Safety Statements
- 7.3 Calibration Overview
- 7.4 When to Calibrate
  - Initial Calibration: Sensor Startup Completed
  - Update Calibration
- 7.5 Calibration Prompts
- 7.6 Preparing for Calibration
  - Nine Steps to Successful Calibration:
- 7.7 Ready? Set? Calibrate!
- 7.8 Calibration Errors
  - Summary
Chapter 8
Ending Your Sensor Session and Transmitter Session
- 8.1 Introduction
- 8.2 Safety Statements
- 8.3 Ending Your Sensor Session
- 8.4 Remove Sensor Pod and Transmitter
  - Remove Sensor Pod
  - Remove Transmitter From Sensor Pod
- 8.5 End of Transmitter Battery
  - Sound/Vibration Prompts
- 8.6 Pair New Transmitter
  - Summary
Chapter 9
Home Screen, Rate of Change Arrows, and Errors
- 9.1 Introduction to Home Screens
- 9.2 Safety Statements
- 9.3 Overview of Home Screen
- 9.4 Rate of Change Arrows
- 9.5 Error Messages
Chapter 10
Daily Events Affect Your Glucose Trends and Patterns
- 10.1 Introduction
- 10.2 What Is an Event?
  - Event Categories
- 10.3 Entering Events
  - Enter Events: Smart Device
  - Enter Events: Receiver
- 10.4 Viewing Events
Chapter 11
Sensor Glucose Alarm and Alerts
- 11.1 Introduction
- 11.2 Safety Statements
- 11.3 Alarm and Alerts
- 11.4 Alarm and Alerts Screens
- 11.5 App: Alarm/Alert Recommended Settings
- 11.6 Receiver: Default Beeps and Vibrations
- 11.7 Clearing Alarm/Alerts
Chapter 12
On the Go With G5: Customizing Your Alarm and Alerts
- 12.1 Introduction
- 12.2 Safety Statement
- 12.3 Changing App Alarm and Alerts
  - App Screen Overview
  - Steps to Customize App Alarm/Alerts
- 12.4 Changing Receiver Alarm and Alerts
EVERYTHING ELSE G5
- Chapter 13
- Warranty: The Fine Print
- Chapter 14
- How to Take Care of Your G5 Mobile
- Chapter 15
- On the Go With G5 Mobile: Getting Through Security
- Chapter 16
- Need Help? You’re Not Alone!
- Chapter 17
- Technical Information
- Chapter 18
- Troubleshooting
- Chapter 19
- Symbols on Package Labels
SHARING IS CARING
- Chapter 20
- Dexcom Share®

Dexcom G5 Mobile System User Guide

Troubleshooting

325

Device

What you see

Problem What you do

Receiver

Won’t turn on:

Battery dead.

See Chapter 4.

Charge

receiver

using

electrical outlet, not

computer/laptop.

Full charge may take up

to three hours.

Receiver

After full

charge

session:

Won’t turn on.

See Chapter 4.

Reset

receiver

:

1.

Press and hold

power button

for

10 seconds

2.

Release

power

button

3.

Press and hold

for 2 seconds to

turn back on

Connect

receiver

to

charger

.

Receiver will turn on.

Processing screen

appears.