User's Manual
Table Of Contents
- Chapter 1
- Beginning Your Dexcom G5® Mobile Continuous Glucose Monitoring (CGM) System Journey
- Chapter 2
- Indications for Use and Safety Statement
- Chapter 3
- Risks and Benefits
- Chapter 4
- What’s the G5 Mobile?
- Chapter 5
- Set Up Your Display Devices
- Chapter 6
- Starting a Sensor Session: Inserting Sensor, AttachingTransmitter, and Starting Your Session
- Chapter 7
- Calibration
- Chapter 8
- Ending Your Sensor Session and Transmitter Session
- Chapter 9
- Home Screen, Rate of Change Arrows, and Errors
- Chapter 10
- Daily Events Affect Your Glucose Trends and Patterns
- Chapter 11
- Sensor Glucose Alarm and Alerts
- Chapter 12
- On the Go With G5: Customizing Your Alarm and Alerts
- EVERYTHING ELSE G5
- Chapter 13
- Warranty: The Fine Print
- Chapter 14
- How to Take Care of Your G5 Mobile
- Chapter 15
- On the Go With G5 Mobile: Getting Through Security
- Chapter 16
- Need Help? You’re Not Alone!
- Chapter 17
- Technical Information
- Chapter 18
- Troubleshooting
- Chapter 19
- Symbols on Package Labels
- SHARING IS CARING
Dexcom G5 Mobile System User Guide
Troubleshooting
328
Device
What you see
Problem What you do
Smart
Device: In
App
No
Bluetooth.
No sensor
readings,
Alarm/Alerts
or notifications
display until
error is
resolved.
See Chapter 5.
Go
to smart device’s
Settings
.
Make
sure
Bluetooth
is
On.
If problem persists,
please contact device’s
manufacturer.
Calibration Error
Device
What you see
Problem What you do
BG Meter
System will not
accept
calibration if
outside of the
40-400 mg/dL
range.
See Chapter 7.
Wait
until your glucose
is between 40-400
mg/dL.
Calibrate
only when
your BG meter values
are between 40-400
mg/dL.
Smart
Device:
In App
System didn’t
accept recent
calibration (see
Sensor
Glucose
Readings
troubleshooting
See Chapter 7.
App
:
Tap
question mark
to
get more information.
Receiver
:
Wait
15 minutes.