User's Manual
Table Of Contents
- Chapter 1
- Beginning Your Dexcom G5® Mobile Continuous Glucose Monitoring (CGM) System Journey
- Chapter 2
- Indications for Use and Safety Statement
- Chapter 3
- Risks and Benefits
- Chapter 4
- What’s the G5 Mobile?
- Chapter 5
- Set Up Your Display Devices
- Chapter 6
- Starting a Sensor Session: Inserting Sensor, AttachingTransmitter, and Starting Your Session
- Chapter 7
- Calibration
- Chapter 8
- Ending Your Sensor Session and Transmitter Session
- Chapter 9
- Home Screen, Rate of Change Arrows, and Errors
- Chapter 10
- Daily Events Affect Your Glucose Trends and Patterns
- Chapter 11
- Sensor Glucose Alarm and Alerts
- Chapter 12
- On the Go With G5: Customizing Your Alarm and Alerts
- EVERYTHING ELSE G5
- Chapter 13
- Warranty: The Fine Print
- Chapter 14
- How to Take Care of Your G5 Mobile
- Chapter 15
- On the Go With G5 Mobile: Getting Through Security
- Chapter 16
- Need Help? You’re Not Alone!
- Chapter 17
- Technical Information
- Chapter 18
- Troubleshooting
- Chapter 19
- Symbols on Package Labels
- SHARING IS CARING
Dexcom G5 Mobile System User Guide
Troubleshooting
329
Device
What you see
Problem What you do
Receiver
for a possible
reason).
No sensor
readings,
Alarm/Alerts or
notifications
display until
error is fixed.
Enter
1 calibration.
If error screen still
appears enter 1 more
BG meter value.
Wait
15 minutes.
If no sensor glucose
readings appear on the
display, the sensor
needs to be replaced.
Contact Technical
Support to report error
(see Chapter 16.1).
Device
What you see
Problem
What you do
Smart
Device:
In App
System didn’t
accept recent
calibration.
No sensor
readings,
Alarm/Alerts or
notifications
display until
error is fixed.
See Chapter 7.
Wait
15 minutes.
Enter
1 BG meter
value.
Wait
15 more minutes.
If error screen still
appears enter 1 more
BG meter value.
Wait
15 minutes.
If no sensor glucose
readings appear on the