Specifications

Technician's Guide 2-19
SYMPTOM CAUSE SOLUTION
No Print. Settings
Loose Connection (s)
Ribbon or labels not
webbed correctly
Present sensor may be
obstructed
Ribbon or label roll may be
bad
Printer continues to run
after ribbon has run out
• Check to see if the printer is in PAUSE
mode. Press the PAUSE/RESUME key
on the hand-held terminal.
• Printer stopped. Press the
PAUSE/RESUME key on the hand-
held terminal.
• PC has not sent a batch of labels to the
PA/4000. Send a batch of labels.
• Check RS-232 cable connection.
• Make sure the lock printhead lift lever
is down.
• Remove ribbon or labels and re-web.
• Clear any labels or leader from the
front of the present sensor.
• Change ribbon or label roll.
• Transfer Menu Select Item in the hand-
held terminal is set to OFF. Set
Transfer to ON using the hand-held
terminal (see Section 4 for more
information).
Printer advances 12 inches
with no print on the labels,
then displays "Printer
Error"
Edge Sensor
Label Format
• Route the label through the Edge
sensor.
• Remove any debris stuck in the Edge
sensor.
• Select N (reflective sensor) for the label
format when using Performance Series
software.