Specifications

PA/4000 User’s Manual
Section 10, Troubleshooting
Page 2
Problem: No motor response and printer error shows on hand-held
after 2 seconds following pushing of the feed button.
Probable Cause: Prodigy Plus board or motor is bad.
ACTION: Check the voltage to the Prodigy Plus
TM
board. Check that the
cables are properly plugged in. Check the solder joints on the
stepper motor. If solder is bad replace the motor. If there is still
no response, replace the Prodigy Plus
TM
board.
Problem: No voltage from Prodigy Plus
TM
board to Applicator board.
Probable Cause: Applicator board is bad.
ACTION:
Check the motor voltage at TP4.
10.3 PRINTING PROBLEMS
Problem: No power.
ACTION: Power Problems, see Section 10.2.
Problem: Won’t print
Possible Cause: Printer could be in pause mode.
ACTION: Press PAUSE/RESUME key to resume printing.
Possible Cause: Printer could be stopped.
ACTION: Press PAUSE/RESUME key to resume printing.
Possible Cause: PC has not sent a batch of labels to the PA/4000.
ACTION: Send the labels.
Possible Cause: Label present sensor saturated.
ACTION: Shade the PA/4000 from all ambient light.
Possible Cause: Bad cable connection.
ACTION: Check cable connection.
Possible Cause: Printhead lift lever is not locked down.
ACTION: Push lever down.
Possible Cause: Ribbon or labels not routed correctly.
ACTION: Re-route ribbon or label. See Sections 4.13 and 4.14.
Possible Cause: The label-present sensor is dirty or blocked.
ACTION: Clean the sensor with a soft-tipped swab and isopropyl alcohol.