Specifications

PA/4000 User’s Manual
Section 10, Troubleshooting
Page 4
ribbon for good print contrast. To avoid this situation, make sure that
you use labels designed for direct-thermal printing. If your print
engine has been set to print with a ribbon in the thermal transfer mode,
use ATS labels—Diagraph labels designed for thermal transfer
printing.
Possible Cause: Right-hand vs. left-hand print engine driver configuration.
ACTION: Refer to the Performance Series
TM
or other label-format software
manual for correct configuration.
Possible Cause: The ribbon is broken.
ACTION: Check for error messages on the Hand-Held terminal LCD. Replace
broken ribbon and check ribbon tension.
Possible Cause: The ribbon has been loaded upside down.
ACTION: When the ribbon is loaded upside down, the ink adheres to the
printhead and not to the label. Remove the ribbon and install it
correctly. Clean the printhead with isopropyl alchohol.
Software Causes: The message is blank, has incorrect parameters (such
as Offset) or is requesting something the printer does
not understand such as a special font or graphic.
ACTION: Examine the message and all its requirements. If all print demands
seem to fall within the capabilities of the print engine, run a test
label. If the label still prints blank, exit the software and reenter. Try
printing the label again. Often, a warm reboot will produce a
successful printing.
Problem: The labels are only partially printed.
Probable Cause: Accumulated material on the label drive roller located
behind the peel blade.
ACTION: Pause the PA/4000. Release the printhead lift lever. Remove label
stock from printer. Clean debris from the label drive roller. Roller
can be turned by hand. Reload label stock and lower printhead lift
lever to lock the printhead in place.
Problem: Gaps in line of print.
Probable Cause: Label drive roller needs replacing on the engine assembly.
ACTION: Replace label drive roller.