Use and Care Manual

Page 10 of 12
TROUBLESHOOTING
Do not repair or disassemble the unit by yourself, unauthorized repair attempts will void the warranty
and may cause injury.
Problem
Cause/Corrective Action (Control Panel)
A. Cooler does not
work at all.
1. GFCI Plug on the unit power cord is not plugged into the electrical outlet
properly.
2. Re-set the GFCI Plug
3. The GFCI outlet may have been tripped and need to be re-set. Or use a
non GFCI outlet.
4. Turn “FAN” dial to “L, M or H” turn “On” evaporative cooler.
B. No Cool Air
1. Pump is not activated. Turn “PUMP” dial to “ON” switch on the pump.
2. Water level is low. Fill reservoir with water (at least half full) and activate
pump.
3. Pump and/or Pump Hose are/is clogged. Clear debris.
4. Pump may be defective and need to be replaced.
C1. Fan does not
operate.
C2. Fan runs slow
a) GFCI Plug on the unit power cord is not plugged into the electrical outlet
properly.
b) Re-set the GFCI Plug.
c) The GFCI outlet may have been tripped and need to be re-set. Or use a
non GFCI outlet.
d) Turn “FAN” dial to “L, M or H” turn “On” evaporative cooler.
e) Check for faulty motor capacitor. Motor capacitor may need to be
replaced (for select models).
D. Vertical louvre
does not operate
Louvre does not move. Turn “SWING” dial to “ON”.
Check oscillation motor for connection and defect.
E. Leakage
1. Check Drain Plug or Cap. Make sure Drain Plug is plugged fully and Cap
is tightened completely.
2. Inspect Reservoir for cracks or damage.
3. Check for Media Pad scale build-up. Scaling can cause water flow
disruption and spill water out of the unit.
4. Check for leaks from Water Spreader/Distributor Rail and hose
connections.
F. Float Valve
1. Adjust the valve if the water level is too low or high.
2. Check for a crack on the float valve causing valve failure and water
leakage. Replace cracked float valve.
G. Odor emission
1. New unit. When the unit is used for the first time, the Rigid Media Pad will
have an odor, which will dissipate within a week of use.
2. Media Pad may have developed mold or bacterial growth. Replace Media
Pad.
If the above solutions do not resolve the problem, please contact Dial Customer Service and Technical
Support.