Fax Device Installation Manual Discusses what fax devices or communication software works with GFI FaxMaker and shows you how to configure GFI FaxMaker to use these options.
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Contents 1 Installing fax devices 1.1 Which fax devices to use with GFI FaxMaker? 1.2 Installing a Dialogic Diva Server ISDN Adapter 1.3 Installing a Brooktrout Fax Board 1.4 Installing Sangoma fax devices 1.5 Installing fax modems or multi port fax boards 1.6 Installing modems using the GFI modem drivers 1.7 Installing modems using the Windows® fax drivers 1.8 Fax over IP (FoIP) implementations 1.9 Installing XCAPI FoIP 1.10 Installing the Brooktrout SR140 (FoIP) 2 Troubleshooting and support 2.
1 Installing fax devices Use this information when using fax hardware and FOIP cards. NOTE GFI FaxMaker can also work with an online fax service, without the need of hardware or additional drivers. For more information go to http://support.gfi.com/manuals/en/fax2014/default.htm#cshid=FaxServices 1.1 Which fax devices to use with GFI FaxMaker? GFI FaxMaker can use many fax devices, including modems.
Screenshot 1: Diva Server Configuration Wizard: - Configuring CAPI to answer all calls. Installing the Dialogic Diva Server software on the server will launch the Diva Server Configuration Wizard. First choose the ISDN switch type that is used by your country and then configure CAPI to Accept all incoming calls’. Screenshot 2: Diva Server Line Check: Test the ISDN service using this utility from the start menu. After running the Dialogic Diva Server Configuration wizard you should restart the server.
NOTE You can use the Dialogic Diva Server Configuration Manager utility to setup advanced configurations such as sharing the Dialogic Adapter between GFI FaxMaker and Routing and Remote Access for dial-up access. For further information on this consult the Dialogic documentation. 1.3 Installing a Brooktrout Fax Board The list of currently supported Brooktrout cards is available from http://go.gfi.com/?pageid=FM_BrooktroutCards.
Screenshot 3: Add New Hardware wizard: Search and install options dialog 8. Go to Control Panel > Add New Hardware. Select Include this location in the search and provide the path where you have installed the Brooktrout TR1034 drivers. If you have opted to install the drivers in the default path, you should find these drivers in the same path where GFI FaxMaker is installed; else you should specify the same location that you have used in step 6 of this installation.
Screenshot 5: Configuration tool preferences dialog 11. Click Next and confirm the file paths. Click OK to proceed with setup. Screenshot 6: Configure Brooktrout SIP stack 12. If you have an IP enabled fax card, you will be asked to configure the Brooktrout SIP stack (i.e. FOIP - Fax over IP). Click Yes to proceed to the main configuration tool dialogs.
13. Check that the settings match your setup. If you did not make any configuration changes (i.e. you have left all settings as default), click Apply and close the Brooktrout Configuration tool. If you need configuration assistance, you can refer to the help included in the configuration tool. NOTES 1. If the drivers do not work immediately when you start the GFI FaxMaker Fax Server or some lines refuse to send or receive, please reboot the computer. 2.
NOTES 1. For more information about supported Sangoma devices and drivers refer to http://go.gfi.com/?pageid=FM_ Sangoma. 2. A system restart is required during installation. 3. When adding Sangoma devices/spans to a setup where the drivers are already installed, refer to Modifying San goma fax devices. 1. Turn off the computer where you want to install the Sangoma fax card. Plug in the card following the instructions sup plied with the hardware. 2. Restart the computer.
Screenshot 10: Selecting the Sangoma components to install 8. IMPORTANT: choose to install MSP SDK and do not install BladeWare Service or BladeWare Client SDK. 9. Click Install and click Finish to finalize installation. 10. Restart the system. On restart, the GFI FaxMaker Configuration Wizard loads automatically and the Sangoma Con figuration Tool is started. 11. If an ISDN card is detected, select the system's digital transmission format.
32-bit systems: Setup.exe remove_drv 64-bit systems: Setup64.exe remove_drv 3. When drivers are removed, run the following command: 32-bit systems: Setup.exe -clean 64-bit systems: Setup64.exe -clean 4. From the Control Panel Programs list, uninstall BladeWare. 5. Switch off the server. 6. Plug in the new Sangoma devices or spans following the instructions supplied with the hardware. 7. Start the server and re-install the drivers from the GFI FaxMaker Configuration Wizard.
4. Click Reset settings. 5. Click Yes to confirm. 6. Choose your system's digital transmission format and proceed to reconfigure device settings. Logging options Enable logging to troubleshoot the functionality of Sangoma devices. NOTE 1. When logging is enabled, large volumes of logs are generated with the possibility of impacting the system per formance. It is recommended to enable logging only when troubleshooting issues. 2. Logging is only enabled/disabled after the system is restarted. 1.
1.7 Installing modems using the Windows® fax drivers If you plan to use the Windows® fax modem drivers, you are required to install Microsoft® Fax prior to configuring GFI FaxMaker, otherwise GFI FaxMaker will not detect them. To install: Screenshot 11: Installing Fax Services 1. Install the fax modem(s) according to the manufacturer’s instructions. Update with the latest modem drivers from the manufacturer website; do not rely on the automatically detected driver of Microsoft® Windows® .
provider. These systems then communicate with the public switched telephone network (PSTN) to transmit or receive fax calls. GFI FaxMaker supports the following FoIP solutions: FoIP solution Description TE-SYSTEMS XCAPI XCAPI is a software-only Fax over IP (FoIP) solution from TE-SYSTEMS. The XCAPI installer is prepackaged with GFI FaxMaker and no additional downloads are required. For more information, refer to Installing XCAPI FoIP (page 15).
Screenshot 12: Selecting the XCAPI option 2. Click ISDN / CAPI devices, and select TE-SYSTEMS XCAPI Fax over IP. Click Next. 3. Click YES to start the XCAPI installation wizard. NOTE 1. XCAPI is pre-packaged with GFI FaxMaker. No additional downloads are required. 2. Only one CAPI device can be installed on the same system. For more information, refer to: http://go.gfi.com/?pageid=FM_CAPIDeviceFound 4. Select the language used to install XCAPI and click Next. 5. In the Welcome page, click Next. 6.
1. Open the XCAPI Configuration and from the Controller section select Click here to add a controller link. 2. From the Controller Wizard select Add Voice-over-IP controller (VoIP) and click Next. Screenshot 14: Add a new controller 3. Select the Network Card that XCAPI will use to communicate with your VoIP Gateway. 4. Select the VoIP gateway that will be used to send and receive faxes.
Screenshot 15: Define VoIP gateway properties 5. Depending on the VoIP gateway selected, provide the properties of the VoIP gateway. Typically this consists of the IP address of the VoIP gateway and any authentication settings required by your VoIP gateway. Click Next to continue setup. 6. Provide a meaningful description of the newly created controller and decide how many channels should be available for GFI FaxMaker. 7. Click Next and Finish to finalize settings. 8.
1.10 Installing the Brooktrout SR140 (FoIP) The Brooktrout SR140 is a software-only Fax over IP (FoIP) solution from Dialogic Technology. NOTES To use the Brooktrout SR140 (FoIP) software, you must have both a license from Dialogic Technology, activated as outlined below and a GFI FaxMaker license key that is enabled for Brooktrout SR140 usage. To obtain an SR140 usage license from GFI, contact sales@gfi.com.
Services applet. 7. Continue and complete the GFI FaxMaker Configuration Wizard. 1.10.1 Adding Brooktrout SR140 fax lines in GFI FaxMaker To add Brooktrout SR140 lines in GFI FaxMaker: 1. Click Add... in the Lines/Devices properties dialog. 2. Choose any available fax line and in Device type, select a Brooktrout option depending on the number of channels required. 3. Select a Physical line/port and click OK. 4. In the Device tab, under Card type, choose Brooktrout SR140. 5. Configure other line options.
2 Troubleshooting and support This topic explains how to resolve any issues encountered during installation of GFI FaxMaker. The main sources of information available to solve these issues are: This manual - most issues can be solved through the information in this help system.
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