Warranty Guide

Rev. 11/2016
Lifetime Limited Warranty. Diamond Now warrants to the original consumer purchaser, for as long as
they own their homes, that Diamond Now cabinetry, hinges, drawer glides, and drawer/door hardware
(“Products”) shall be free from defects in material and workmanship under normal use. This warranty is
only applicable to Products used in residential applications within the United States or Canada and is not
transferable to subsequent owners. Original Consumer Purchaser means the person who owns and
occupies the home in which the Product is initially installed or purchases the dwelling from the
builder/contractor/developer and is the first occupant of that dwelling.
What This Warranty Does Not Cover
The Limited Warranty does not apply to Product: (i) installed outdoors; (ii) used for purposes for which it
is not designed or intended by Diamond Now; (iii) which has been subjected to misuse, vandalism,
abuse, negligence, or accident; (iv) which has been improperly stored (if Product must be stored, it
should be covered and stored in a humidity/temperature controlled environment away from direct
sunlight); (v) which has been improperly installed, cleaned, or maintained; (vi) which has been subjected
to improper temperature and/or humidity extremes (temperature outside the range of 50-85°F, humidity
outside the range of 30-55%); (viii) fire, flood, and acts of God; (ix) exhibiting normal wear and tear; and
(x) not purchased in, or installed in, the United States or Canada.
In addition, natural woods may vary in color and characteristics and exhibit subtle changes as they age.
For example, painted doors, drawer fronts, and face frames may eventually have visible cracking around
the joint area, and cabinet colors may be darker or lighten over time. Sunlight, smoke, and other
environmental conditions may also affect the color and integrity of the Product finish or appearance over
time. These variations are considered to be the nature of the material in relation to their environmental
exposure and are not covered under this Limited Warranty. Certain household cleaners and other
substances may also affect the color and integrity of the Product’s finish or appearance over time. Avoid
using abrasive cleaners, cleaners that contain chlorine, acidic cleaners, scuffing sponges or steel wool
because they may scratch and affect the color or finish of the Products. Any such effects on the color
and/or integrity of the finish or appearance over time are not covered by this Limited Warranty.
Warranty Holder’s Sole and Exclusive Remedy Under This Limited Warranty
In the event of non-conformity in workmanship or materials in one or more components of the Product,
Diamond Now‘s sole obligation is, at its sole option, to repair or replace any non-conforming component. This
is the warranty holder’s sole and exclusive remedy for the Product under this Limited Warranty. By way of
example but not limitation, the following costs and expenses are not covered by this Limited Warranty: (i)
labor costs for the removal, or reinstallation of the Product, or non-conforming part thereof; (ii) labor costs or
material charges for the removal, reinstallation, refinishing of other items or building materials (such as, but
not limited to, counters, sinks, tiles, flooring, or plumbing fixtures) which must be removed, replaced,
reinstalled, or refinished in order to repair or replace the non-confirming Product. When a claim or
warpage/joint separation/wood growth is submitted, Diamond Now may, at its sole option and after inspection,
defer action for 12 months to allow the Product to acclimate to the installed environment.

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