Setup guide

Pro Tools|HD Setup Guide112
 If you tried to launch Pro Tools by double-
clicking a Pro Tools session file, do the follow-
ing:
• Close any error message.
• Double-click the Pro Tools application.
• In Pro Tools, choose File > Open Session to
open the session.
 Reinstall the Pro Tools application, using the
Pro Tools Installer disc.
Audio Interface Is Not Recognized
Problem
When you launch Pro Tools it does not recog-
nize an audio interface, or a connected audio in-
terface is not available.
Possible Solutions
 Turn off your computer and check to be sure
your cables are properly and securely connected
to your computer and to your audio interface.
 Verify that your Hardware Setup dialog set-
tings are correct.
 If you only have one interface, make sure it is
connected to the Accel Core (for PCIe) or HD
Core (for PCI) card.
 Make sure Loop Sync, SuperClock or other
synchronization connections to your audio in-
terface are correct. Disconnect the clock source
from the interface and see if the problem per-
sists.
Using DigiTest as a Diagnostic
Tool
The DigiTest utility performs diagnostic tests on
the Pro Tools cards in your system. If DigiTest
reports that any of your cards have failed, click
the Info button next to that card. Write down
the information that appears and report it to
your local Digidesign dealer or to Digidesign
Technical Support.
Performance Factors
There are several conditions that may adversely
affect the performance of Pro Tools. These in-
clude:
Network Connections Close any network con-
nections unless you are using them for network
interchange of audio data.
Background Applications Any software utilities
that run in the background or generate disk ac-
tivity, such as virus protection, disk optimiza-
tion, or file savers, should be turned off or re-
moved.
Screen Savers Screen saver software should be
completely disabled on your computer before
running Pro Tools.
Power Saver Features Some automatic power
saver features, such as those that spin down the
system hard drive, can affect Pro Tools perfor-
mance. These features should be turned off.