User guide

Pro Tools|HD Native User Guide34
Common Issues
Pro Tools Won’t Launch
Problem
When you double-click the Pro Tools applica-
tion or a Pro Tools session file, Pro Tools doesn’t
launch, or displays an error message.
Possible Solutions
 Check to be sure your computer has the re-
quired amount of RAM to launch Pro Tools.
Refer to our website (www.avid.com).
 Try a complete restart. Turn off your audio in-
terfaces, computer peripherals and your com-
puter, and then turn them on again in the
proper sequence.
 If you tried to launch Pro Tools by double-
clicking a Pro Tools session file, do the follow-
ing:
• Close any error message.
• Double-click the Pro Tools application.
• In Pro Tools, choose File > Open Session to
open the session.
 Reinstall the Pro Tools application, using the
Pro Tools Installer disc.
Audio Interface Is Not Recognized
Problem
When you launch Pro Tools it does not recog-
nize an audio interface, or a connected audio in-
terface is not available.
Possible Solutions
 Turn off your computer and check to be sure
your cables are properly and securely connected
to your computer and to your audio interface.
 Verify that your Hardware Setup dialog set-
tings are correct.
 If you only have one interface, make sure it is
connected to the Accel Core (for PCIe) or HD
Core (for PCI) card.
 Make sure Loop Sync, SuperClock or other
synchronization connections to your audio in-
terface are correct. Disconnect the clock source
from the interface and see if the problem per-
sists.