User guide

Appendix e: Troubleshooting 35
Using DigiTest as a Diagnostic
Tool
The DigiTest utility performs diagnostic tests on
the Pro Tools cards in your system. If DigiTest
reports that the Pro Tools|HD Native card has
failed, click the Info button next to that card.
Write down the information that appears and
report it to your local dealer or contact Techni-
cal Support.
Running DigiTest
DigiTest is installed with Pro Tools and resides
in the following folder on your hard drive:
Digidesign/Pro Tools/Pro Tools Utilities.
To run DigiTest:
1 Quit Pro Tools if it is running.
2 Lower the volume of all output devices on
your system.
3 Locate and double-click the DigiTest icon on
your hard drive.
DigiTest opens and lists the supported cards it
finds in your system, showing their correspond-
ing slot locations.
4 Select the card in your system you want to test
by selecting Test in the left hand column for the
card.
5 Click Run.
If the card is not installed correctly, DigiTest will
display an error code in the Status box for the
card.
6 When prompted, power cycle all Pro Tools pe-
ripherals in your system. Click Continue.
7 To test the interfaces connected to your sys-
tem, check “Test I/O Box.”
Before you run DigiTest, lower the volume
of all output devices. Very loud digital noise
may be emitted during the test.
For more information on the DigiTest appli-
cation, see the DigiTest Guide.
DigiTest main test window
LEDs on your audio interfaces may light up
during this test. This is normal.