User guide

Pro Tools|HD Native User Guide36
8 When the test is finished, you can view the
test results by doing one of the following:
• Click the Get Results button next to a card
name.
• Click the Results tab and choose a card slot
from the pop-up menu.
9 In the Results page of the DigiTest window,
click Show Failures Only to display failed tests for
the selected card, or click Show All Results to dis-
play all test results for the selected card.
10 Click Quit to close DigiTest.
11 Restart your computer.
Errors and Undetected Cards
Complete the steps below if any of the following
occur:
 DigiTest fails to launch.
 An error message has been displayed for a card
in DigiTest.
 A supported card is installed but not automat-
ically detected during DigiTest.
If a supported card is installed and is not
automatically detected:
1 Quit DigiTest.
2 Turn off the entire Pro Tools system.
3 Reinstall the Pro Tools|HD Native card.
4 Check the card seating.
5 Turn on the system.
6 Run DigiTest again.
DigiTest Error Codes
Viewing Card Information with DigiTest
DigiTest can display identifying information
such as serial number, date of manufacture, and
firmware ROM version for each card in your sys-
tem. This information is useful if you need to
contact Technical Support about your Pro Tools
hardware.
For descriptions of error codes, refer to
“DigiTest Error Codes” on page 36
DigiTest Error Codes
Code Description
Err3 Cards from different Pro Tools
systems are incorrectly mixed.
See the configuration chapters.
Err4 Cards marked with this error are
installed in the wrong order. See
the configuration chapters.
Err5 Too many cards of this type are
installed in the system. Refer to
the Avid website for compatibility
information.
Err6 A card is installed in a reserve
slot. For example, a Pro Tools
card is installed in the slot
reserved for the Expansion Chas-
sis Host Interface card.
Err1220 SCSI Accelerator card is installed
in the wrong slot. See the configu-
ration chapters for correct loca-
tion of the card.
Err1221 Expansion Chassis Host Interface
card is installed in the wrong slot
(see the Expanded Systems
Guide).