Specifications

Troubleshooting 71
Before You Call Digidesign
Technical Support
Register Your System
Register your purchase immediately after re-
viewing the Digidesign Registration Informa-
tion Card included with every Pro Tools system.
Registering your purchase is the only way you
become eligible to receive complimentary tech-
nical support and future upgrade offers. Regis-
tering is one of the most important steps to
complete as a new user.
Use Digidesign Resources
In addition to the printed and PDF versions of
Pro Tools guides, your system includes the fol-
lowing sources of information:
Read Me Files These contain late-breaking in-
formation and known issues pertaining to
Pro Tools software and hardware configura-
tions. Read Me files are installed in Documenta-
tion folder when you install Pro Tools.
Answerbase This is a database of common prob-
lems and DAE errors, and their solutions based
on the latest information from Digidesign Tech-
nical Support. This database is installed in the
Digidesign folder when you install Pro Tools.
Answerbase is also available on the Digidesign
website (www.digidesign.com).
Website (www.digidesign.com) This is your best
online source for information to help you get
the most out of your Pro Tools system.
Gather Important Information
Digidesign wants to help you resolve problems
as quickly and efficiently as possible. If you have
the following information handy when you
contact Technical Support, it will make the diag-
nosis of your problem easier. Take a few minutes
to collect the following basic information:
System Information
Computer
• Make, model, processor speed
• Amount of system RAM
• Operating system (version of Windows or
Mac OS)
• Any Drivers, Disk Utilities, or other system-
related applications you may have installed
Digidesign Hardware
• Type of cards, interfaces, or peripherals
Hard Drives
• Make, Model
•Drive size (GB)
• Drive speed (RPM)
• Drive type (SCSI, FireWire, IDE/ATA)
• Utility used to format the drive
• Number and size of partitions on the drive
Digidesign Software
• Pro Tools software version
• Plug-in versions
• Other Digidesign software
• Additional plug-ins from Digidesign Devel-
opment Partners