Instruction Manual

183
Troubleshooting
Troubleshooting (cont’d.)
Error Possible Causes Solutions
Mouse not detected
by system
• Mouse cable is not firmly
connected to the system
• Firmly connect the mouse cable to the PS/2 port
on the side of the system; or connect a USB mouse
to the top USB port on the rear panel of the system
• Mouse is not connected to the
system
• System needs to be reset • Turn the system OFF (press Power button on the
front panel). Firmly connect a USB mouse to a USB
port. Press the Power button again to turn the
system ON
• There is no picture
on selected channels
/ camera picture is
not being displayed
• Camera cables are loose or
have become disconnected
• Check the camera video cable and connections
• Disconnect and reconnect the cable at the DVR
and at the Camera
• Try moving the camera to another channel or use
another cable
• The image on the
DVR appears, but
does not have sound
• Audio cables are loose or have
been disconnected
• Check the AUDIO connections to the DVR
• Audio channel is set to OFF in
the system menu
• Open Main Menu
>DEVICE. Beside AUDIO
RECORD, select the channel that you wish to assign
audio recording to. Click ENTER to save your
settings.
• Audio is associated with the
wrong video channel
• Audio is only available for channel 1—connect the
audio capable camera to channel 1 to avoid
confusion
• I can’t set the time
on the DVR
• The system is recording • Stop all recording on the system before
attempting to set the time—resume recording
immediately after setting the time
• My system does not
seem to be recording
• Continuous recording may be
disabled
• Press
/ on the front panel, or  on the
remote control or Virtual Remote—
ATTENTION:
For security, it is highly recommended to keep
continuous recording ON at all times