Instruction Manual

Table Of Contents
184
Troubleshooting
Remote Connectivity Trouble Shooting
Error Possible Causes Solutions
• I cannot connect to
the s
ystem using a
DDNS URL
• No internet connection
• A DDNS account was not
created
• Incorrect DDNS URL
• DDNS not enabled on the
sys
tem
• Ensure the DVR is connected to a high speed
intern
et connection.
• Ensure that you have created a DDNS account.
• Ensure that you type the URL in full
ie: http://tomsmith.digimerge.net:80.
• Ensure there are no spelling errors in the
URL.
• Include http:// and the port number of your
sy
stem in the URL.
• Ensure DDNS is enabled on your system.
• I receive an error
whe
n I try to log in to
the system
• Incorrect user name and
password
• The default user name is: admin
• The default password is: 000000
• Ensure that caps lock is disabled. The password
and user name are case sensitive.