DNR300 Series Network Video Surveillance Recorder 8/16 1080P View & Record CMS Mobile Apps HDMI H.264 Instruction Manual English Version 1.0 www.digimerge.com www.flir.com/security Copyright © 2013 Digimerge Technologies Inc.
Thank you for purchasing this product. FLIR/Digimerge is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: • DNR300 Series For more information on this product, firmware updates, and accessory products, please visit us at: www.digimerge.com CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RISK OF ELECTRIC SHOCK DO NOT REMOVE COVER. NO USER SERVICABLE PARTS INSIDE.
Important Safeguards In addition to the careful attention devoted to quality standards in the manufacturing process of your video product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to assure your enjoyment and proper use of the video product and accessory equipment. Please read them carefully before operating and using your video product. Installation 1. 2. 3. 4. 5. 6. 7.
Service Use 13. Servicing - Do not attempt to service this video equipment yourself as opening or removing covers may expose you to dangerous voltage or other hazards. Refer all servicing to qualified service personnel. 14. Conditions Requiring Service - Unplug this video product from the wall outlet and refer servicing to qualified service personnel under the following conditions: • When the power supply cord or plug is damaged. 19.
General Precautions 1. All warnings and instructions in this manual should be followed. 2. Remove the plug from the outlet before cleaning. Do not use liquid aerosol detergents. Use a water dampened cloth for cleaning. 3. Do not use this unit in humid or wet places. 4. Keep enough space around the unit for ventilation. Slots and openings in the storage cabinet should not be blocked. 5.
Features • Easy Connection and setup with 8 integrated PoE ports and auto-discovery of IP Cameras • Full HD 1080P recording provides the most detailed picture and reliable identification with selectable area digital zoom • Real-time recording: 240fps@1080p (8ch), 480fps@720p (16ch) • Turbo recording bit rate of 160 Mbps • Dual streaming (H.264/MJPEG) and dual core processor • Pentaplex operation - simultaneous View, Record, Playback, Backup & Remote Monitoring • ONVIF 2.
TABLE OF CONTENTS Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Basic Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 1. Connect the Cameras . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 2. Connect a Monitor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Version . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Online Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Remote Device Info . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Setting . . . . . . . . . . .
Remote Viewing on Internet Explorer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 58 IE Live Display Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 59 Using Search Mode in IE (Playback) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 91 Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 92 Appendix D: Setting Up DDNS Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 98 How Do I Enable DDNS On My System? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
GETTING STARTED The system comes with the following components: POWER ADAPTER X2 (1X FOR POE SWITCH / 1X FOR NVR) NETWORK VIDEO RECORDER REMOTE CONTROL MOUSE ETHERNET CABLE QUICKSTART GUIDES & SOFTWARE CD HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY BY MODEL. PLEASE REFER TO YOUR PACKAGE FOR SPECIFIC CONTENT DETAILS. CHECK YOUR PACKAGE TO CONFIRM THAT YOU HAVE RECEIVED THE COMPLETE SYSTEM, INCLUDING ALL COMPONENTS SHOWN ABOVE.
BASIC SETUP 1. Connect the Cameras a. Connect IP cameras to PoE (Power over Ethernet) ports. OR b. Connect IP cameras to the same LAN as the NVR. For details on connecting IP cameras over the LAN, see “Device Search” on page 31. Connect IP cameras to the system 2. Connect a Monitor a. Connect an HDMI cable (not included) from the HDMI port on the rear panel to an HDTV or HDMI monitor. OR b. Connect a VGA cable (not included) from the VGA port to the VGA port on your monitor. OR c.
FRONT PANEL 1 2 3 4 5 6 7 8 1. USB Port: Connect a USB mouse (included) or connect a USB flash drive (not included) for data backup or firmware upgrades. 2. IR: Not supported. 3. Channel Indicators: Glow when camera is connected to the corresponding channel. 4. Playback Controls: • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. • Reverse: Press to reverse playback/pause playback. • Fast: Press to increase playback speed.
Rear Panel REAR PANEL 1 1. 2. 3. 4. 2 3 4 5 6 7 8 9 10 11 12 13 DC 48V: Port for 48V DC power supply (included) for integrated PoE ports. PoE Ports: Camera input ports for IP cameras. LAN: Connect an Ethernet cable to connect the system to a router or switch (not included). MIC: • IN: BNC port for microphone (not included) for 2-way audio. • OUT: BNC port for audio output device (e.g. speakers; not included) for 2-way audio. 5.
REMOTE CONTROL 1. Power: Press and hold to power off the system. Press to power on. 2. Playback Controls: • • Pause/Play: In live view, press to enter playback mode. Press to play/pause playback. Reverse: Press to reverse playback/pause playback. • Fast: Press to increase playback speed. • Next: Press to skip to next video. • Previous: Press to skip to previous video. • Slow: Press for slow playback. 1 7 2 3 8 4 5 9 6 3. Esc: In menus, press to go back / exit menus.
Mouse Control The mouse is the primary control device for the system. To connect a USB mouse: • Connect a USB mouse to the USB port on the front or rear panel. 1. Left-Button: 1 2 3 • In live view, click to open the Navigation Bar. • In live view, while in a split-screen display mode, double-click an individual channel to view it in full-screen. Double-click again to return to the split-screen display mode. • While navigating menus, click to open a menu option. 2.
Using the System USING THE SYSTEM The default system password is 000000 Password By default, the login password is enabled. The default system password is 000000. On-Screen Display The system shows the following for all display views: 1 2 3 1. Display Area: • Double-click on a channel to view in full-screen; double-click again to return to split screen. • Right-click to open the Quick Menu. See “Using the Quick Menu” on page 8. • Left-click to open the Navigation Bar.
Using the System Using the Quick Menu The Quick menu gives you access to the system’s key functions. To access the Quick Menu, right-click the screen during live view. The Quick Menu has the following options: • View: Select a camera in full-screen or select a multi-channel display. • Pan/Tilt/Zoom: Access controls for PTZ cameras (not included). • AutoFocus: If your camera has a mechanical focus lens, click to configure the zoom/focus levels or activate auto focus.
Using the System OR Use Color mode to select a preset color profile. Configure color settings for the first time period NOTE: Color settings will update once you save changes. NOTE: To configure the Customized1~4 profiles, click Customized. 3. Click OK to save changes. Using the Navigation Bar The Navigation Bar gives quick access to certain functions and menus. To open the Navigation bar: • Left click on the screen to open the Navigation Bar.
Using the System Using Quick Playback Quick Playback is used to playback the last 5~60 minutes of video from the selected channel. You can also access Quick Playback in split-screen mode, while still viewing live video from the other channels. To use Quick Playback: 1. Move your mouse to the top of the channel display and click . NOTE: By default, the NVR will begin playback from 5 minutes ago. You can increase this to up to 60 minutes using the Realtime Play setting in Main Menu>Setting>General. 2.
Using the System Using the Virtual Keyboard The Virtual Keyboard is used to input text or numeric values in certain menus. Backspace Enter capital letters Confirm entry Adjusting Camera Zoom & Focus If your camera has a motorized lens, you can control the zoom/focus level or activate auto focus from the NVR. To adjust the camera’s zoom focus: 1. Double-click on the channel where the motorized lens camera is connected. 2. Right-click and then click AutoFocus.
Setting the Time SETTING THE TIME It is highly recommended to set the time on the system prior to doing any recording. To set the date and time: 1. In the main viewing mode, right-click and click Main Menu. Log into the system using the admin account (default User Name is admin and Password is 000000). 2. Click Setting>General. 3. Enter the current date (MM DD YYYY) and time (HH MM SS) under System Time. Set the date and time Click Save 4. Click Save.
RECORDING By default, the system is set to immediately record at startup from connected cameras. This is called Continuous Recording. It is highly recommended to keep Continuous Recording on at all times. The system supports the following recording types: • Continuous Recording: By default, all camera channels are enabled with Continuous Recording. During Continuous Recording, the Record icon ( ) appears in the channel.
Search (Playback) SEARCH (PLAYBACK) Search mode is used to navigate and playback recorded video files on the NVR. Playing Back Video from the Hard Drive 1. From live view, right-click and then click Search. If needed, log in using the admin account (default User Name is admin and default Password is 000000). 2. Use the calendar on the right to select the day to playback. 3. Use the drop-down menus to select the channels you would like to playback.
Search (Playback) Playback Controls Select playback device Select the day to playback Select channels to playback Play Play backward Stop Previous Frame Next Frame Slow Speed up Select video clip start/end Save selected clip Select Scope of time bar Show/hide recording types Click inside the bar to select a playback time 15
BACKUP Backup video files to external USB flash drive (not included) or self-powered USB external hard drive (not included). Formatting the USB Device It is recommended to format your USB device before using it with the system. To format a USB device: Formatting the USB device will permanently erase all data. 1. Insert a USB flash drive (not included) or USB external hard drive (not included) into one of the USB ports. 2. From live view, right-click and then select Main Menu. Login if prompted. 3.
Backup 5. Click Backup. Check the USB device Check the USB device 6. Configure your search options: Select search criteria and then click Add • Type: Select the recording type you would like to search for or select All to search all recording types. • Channel: Select the channel you would like to search or select All to search all channels. • File Format: Select DAV to save files to save files to .dav format. You can use the Player that is automatically saved on the USB device to playback .
Backup 2. Start playing back video using the steps in “Playing Back Video from the Hard Drive” on page 14. to mark the beginning of the video clip. Click 3. Click video clip. 4. Click again to mark the end of the to open the Backup menu. During Playback, click to select start and end of video clip Click to open backup menu 5. Check the USB device where you would like to save the file. 6. Check the files you would like to backup. Check the USB device Check the files to backup 7. Click Start.
Backup 3. Use the Player controls to control playback or select other files for playback. Full-screen Shuffle/repeat Select playback time Open files Stop/Stop recording Play/pause Previous file Start recording Back one frame Slow Fast Forward one frame Snapshot Next file NOTE: To view or change where manual recordings or snapshots are saved, right click in the video area and select Parameter Setting.
Using the Main Menu USING THE MAIN MENU To open the Main Menu: • Using the Remote Control: Press the Enter button twice. • Using the Mouse: Right-click and click Main Menu. NOTE: The system password may be required to access the Main Menu. By default the User Name is admin and the Password is 000000. 1. SEARCH: Open Search/Playback mode. For details, see “Search (Playback)” on page 14. 2. INFO: View system information. Perform firmware upgrades. 3.
Using the Main Menu Info Log The Info menu contains the following sub-menus showing system information. HDD Info The Log sub-menu allows you to search for system logs. The HDD Info sub-menu shows information related to the hard drives installed in the system, including capacity, status, and type. Click View recording time to see the start and end times of recordings saved on the hard drives. BPS The BPS sub-menu shows the bitrates of connected IP cameras. To search for system logs: 1.
Using the Main Menu 2. Copy the firmware to a blank USB flash drive. • Channel Status: Shows the IP address, model number, and camera status. NOTE: Do not have any folders on the USB flash drive—just the firmware file. 3. Connect the USB flash drive to a USB port on the system. 4. Right-click and then select Main Menu>Info>Version. 5. Click Start to update firmware. Wait for the firmware upgrade to complete.
Using the Main Menu Setting The Setting menu allows you to configure general system, schedule, network, recording, display, and motion settings. It also allows you to restore the system to factory defaults. General • Device No.: Select the remote control ID for the NVR. • Device ID: Enter a custom name for the NVR.
Using the Main Menu Recording 7. (Optional) To copy settings to other channels, click Copy, select channels to apply settings to, and click OK. 8. Click OK to save changes. Schedule The Recording sub-menu allows you to configure image quality settings for the recording stream and sub-stream (used during remote connection). Settings for the recording stream are shown on the left, and sub-stream settings are shown on the right. To configure recording quality settings: 1.
Using the Main Menu channels you would like to copy to and click OK. 5. Click OK to save changes. Network Configuring Pre-Recording and Mirror Recording Pre-recording determines the amount of time the system will record before events. Mirroring allows the camera to record simultaneously to a secondary mirror hard drive and primary recording hard drive. NOTE: Secondary hard drive must be installed and configured to use mirror recording function. To configure pre-recording and mirror recording: 1.
Using the Main Menu You must port forward the TCP (Client) Port and HTTP Ports to enable remote access to the system. time. To configure ports: 1. Configure the TCP Port (Client), HTTP Port, UDP Port, and RTSP Port fields as needed. Configuring DDNS 5. Click OK. Click Save to save your changes.
Using the Main Menu 2. Click Setting>Network. 3. Click Network Setting. Connecting to your system After you have port forwarded the required port, created a DDNS account, and enabled DDNS on your system, you must enter the DDNS URL into Internet Explorer to access your NVR. The DDNS URL must include http:// , the name of your DDNS URL, followed by a colon, then the HTTP port of your NVR. Click Network Setting 4. Check Email. Double-click Email. For example: http://tomsmith.myddns-flir.
Using the Main Menu • Receiver: Enter the email address that will receive alerts. • Sender: Enter the sender’s email address. • Attachment: Check to include a jpg image attachment of the camera. • Title: Enter the subject line for email alerts. • Encrypt Type: Select SSL or TLS if your server uses encryption. Select None if your server does not use encryption. • Event Interval: Enter the interval between alert emails. • Health Enable: Check to enable health check emails.
Using the Main Menu to enable or disable areas for motion detection. Right-click when finished. • Send Email: Check to enable email alerts. You must configure email alerts before you will be able to receive them (see “Configuring Email Alerts” on page 27). • Record Channel: Select the channels that will record when motion is detected on the selected channel. • Buzzer: Check to enable the system buzzer. • Snapshot: Check to attach a .jpg image of the camera when sending email alerts.
Using the Main Menu • Image Enhance: Check for the NVR to digitally improve the video quality on the live display. This setting does not affect recordings. system to factory default settings. • Enable Sequence: Check to enable Sequence mode. When Sequence mode is activated, the system will cycle through enabled views and a (arrows) icon is shown on screen. You can click this icon to pause Sequence mode. To reset the system to factory default settings: 1.
Using the Main Menu Device Search The Device Search menu allows you to manage connections to your IP cameras. SyncroIP cameras connected to the PoE (Power over Ethernet) Ports will automatically be detected by your NVR. Device Search also allows you to search for IP cameras connected to the LAN. Some configuration may be required to connect IP cameras from other manufacturers. 5. If the Status indicator is green, the camera is connected and no further configuration is required. Click OK to save changes. .
Using the Main Menu the NVR or is connected to the PoE Ports. You may attempt to manually connect IP cameras using Manual Add. To manually add a camera to the NVR: 1. Click Manual Add. Configure the following: • IP Address: Enter the IP address of your IP camera. Advanced Configure HDD, user accounts, and error functions. Configure auto-restart. Save/restore system configuration. Access Recording Menu. HDD Management • Manufacturer: Select the manufacturer of your IP camera.
Using the Main Menu 4. Click Apply. Click OK to confirm. Wait for the hard drive to format. Hard drives become Read/Write hard drives by default when formatted. To configure hard drive group settings: 1. Click HDD Setting. 2. Under HDD Group select the group number you would like to assign to each hard drive. Select group number Select HDD Select Format Click Execute Selecting Hard Drive Types 3. Click OK. The system will restart. 4.
Using the Main Menu configure actions taken when system errors occur. To configure system error actions: 1. Under Event Type, select one of the following system errors to configure: No Disk, Disk Error, Disk No Space, Net Disconnection, IP Conflicted, or MAC Conflicted. 2. Check Enable to enable warnings for the selected Event Type. 3. Configure the following actions that will be taken when errors occur: • Show Message: Check to show pop-up window with information related to the error.
Using the Main Menu settings. By default, the following user groups are configured on the system: • admin: Accounts in the admin group are system administrators. They have full access to the system, may configure all system settings, and can manage user accounts. • user: Accounts in the user group are normal users. They have limited access to system menus. Modifying Accounts Admin accounts may modify the user name, password, and permissions of user accounts. User accounts may modify their own password.
Using the Main Menu 2. Under User, select the account you would like to modify. 3. Under Old Password, enter the account’s previous password. 4. Under New Password, enter the new password for the account. Repeat it under Confirm. 5. Click Save. group may not be given any permissions that are not selected. Enter group name Select permissions Deleting Accounts 1. Click the account in the list. 2. Click Modify User. 3. Under User, select the account you would like to delete. 4.
Using the Main Menu To configure Auto Maintain settings: 1. Under Auto-Reboot System, select the day of the week you would like the system to reboot on, select Everyday to reboot the system everyday, or select Never to disable auto-rebooting. On the right, select the time of day you would like the system to reboot. 2. Under Auto-Delete Old Files, select Never to disable auto-deleting of old recordings or select Customized to enable auto-deleting. 4. Click Export. To import a saved system configuration: 1.
Using the Main Menu Shutdown Use the Shutdown menu to shutdown, restart, or log out of the system. To access the Shutdown menu: 1. From live view, right-click and select Main Menu. Login if prompted. 2. Click Shutdown. 3. Select one of the following: • Logout menu user: Log out the account that is currently active. • Switch user: Log out the account that is currently active, and sign in with a new account. • Shutdown • Restart system 4. Click OK to complete the selected action.
Using the Main Menu 39
FLIR SYNCROIP NVR CENTRAL MANAGEMENT SOFTWARE FLIR SyncroIP NVR CMS is a central management software that allows you to view and manage multiple NVRs. System Requirements Your system must meet or exceed the system requirements below: Description Requirement CPU Core 2 Duo 3.
FLIR SyncroIP NVR Central Management Software • Enter the DDNS information into the NVR. • NVR must have access to the Internet or Local Area Network (LAN). Installing FLIR SyncroIP NVR CMS Install FLIR SyncroIP NVR CMS from the CD included with your NVR or by downloading it from www.digimerge.com. It is recommended to visit www.digimerge.com for the latest software versions. To start the software: • Double-click the FLIR SyncroIP NVR CMS icon ( ) on the desktop. • Click Login.
To add a NVR: 1. Click Config Manager>Device Manage. Click Config Manager Click Device Manage 2. Click Search Device. If a Windows Firewall alert appears, click Allow. 3. Check the NVR and click Add Management. Click Search Device Check the NVR Click Add Management 4. Enter the User Name (default: admin) and Password (default: 000000) for the NVR and click OK. Enter User Name (default: admin) Enter Password (default: 000000) 5. Click OK. 6. Click Device List.
FLIR SyncroIP NVR Central Management Software 7. Click + next to No Group. 8. Double-click the NVR. 9. Click-and-drag the NVR to the display area to view. Click Device List Click + Double-click the NVR Click-and-drag the NVR to the display area to view Adding a NVR using a DDNS address If you have NVR systems with DDNS set up, you can add them to the CMS. Prerequisites: • Create a DDNS account. For details, see “Appendix D: Setting Up DDNS Service” on page 98.
2. Click Manual Add. Click Manual Add 3. Configure the following: • Title: Enter a name for your NVR of your choice (e.g. home or office). • Type: Select NVR. • Add Type: Select Domain Name. • Domain Name: Enter the Domain Name from the confirmation email after your registered for DDNS, followed by .myddns-flir.com. • Port: Enter the Client Port (default: 35000). • User: Enter the NVR’s user name (default: admin). • Password: Enter the NVR’s password (default: 000000).
FLIR SyncroIP NVR Central Management Software 8. Click-and-drag the NVR to the display area to view. Click Device List Click + Double-click the NVR Click-and-drag the NVR to the display area to view CMS Live Viewing Overview 4 5 1 6 2 3 1.
FLIR SyncroIP NVR Central Management Software 2. Live View Toolbar: Select image Full-screen quality Display views Latency/ Fluency 3. CMS Quick Menus: Click to access key CMS and NVR functions, such as Playback, event search (Alarm Rec), E-Map, and software configuration (Config). 4. CMS Window Controls: Lock CMS Full Menu Maximize/ Restore Quit Minimize 5. Device List: Open NVR’s and IP cameras in live display. • Click + next to NVR’s or Groups to expand.
3. Check Search. Select alarm type Check Search Select NVR and channel Enter start and end time Click Search 4. Under Device, select the NVR you would like to search. 5. Under Start Time and End Time, enter the start and end times for your search. 6. Click Search. A list of relevant alarms appears below. Using Playback Mode You can view recorded footage from your NVR’s in the CMS software. To use playback mode: 1. Click Playback ( ). 2. Under Device, select the NVR and channel you would like to search.
FLIR SyncroIP NVR Central Management Software 5. Check video files to select and click Play to open. OR, click Download to download the video files to the local computer. OR, click To AVI to convert the video files to AVI and save to your local computer. NOTE: You must stop playback before you may download video files. Playback Controls Pause/play Slow Stop Fast Click and drag to select playback time.
FLIR SyncroIP NVR Central Management Software • Device: Click and drag the camera from the Device List in the main CMS window to the field to add it. • Stream Type: Select Main Stream or Extra Stream to view the substream. Enter Task name Select split-screen layout Select display window Drag camera from Device List Select Main Stream or Extra Stream Click Add 7. Click Add. Repeat Steps 6 & 7 to configure additional screens. 8. Click OK. Click OK to save changes.
FLIR SyncroIP NVR Central Management Software 5. Under Mode, select Tour Mode or Schedule Mode. Tour Mode will cycle through tasks on a fixed interval. Schedule Mode will switch tasks at a pre-defined time of the day. Enter project name Select project type Select task Enter interval or start time Click Add 6. Under Task Name, select the task you would like to add to the project. • If you selected Tour Mode, enter the Interval Time in minutes that the task will run for before changing to the next task.
2. Click Picture Edit. Click Picture Edit 3. Click Add. Click Add 4. Click Browse. Select a .jpg image on your computer to use as the E-Map. 5. Enter a Name and Title for your E-Map of your choice. Click Browse to select a .jpg image 6. Click OK.
7. Click Pic. Home Click and drag picture to the window Click Pic 8. Click-and-drag the picture to the window to use it for the E-Map. 9. Click Device to view a list of connected NVR’s. 10. Click + next to an NVR. To place cameras, drag cameras from the list to the map. Drag cameras to the map Click + Click Device 11. Click Save. NOTE: To delete all E-Map data, including images and camera positions, click Clear E-Map.
2. Click on a display area in the main CMS window, then double-click on the camera to open it. Click a display area Double-click on a camera to open Configuring the CMS You can configure settings for the CMS such as the admin password, recording directories, and start up settings through the Config menu. Configuring CMS Options 1. Click Config( )>Options. 2. Configure the following: • Verify password: Check to require passwords when logging into or closing the CMS.
FLIR SyncroIP NVR Central Management Software • Auto Login FLIR SyncroIP NVR CMS: Check for the CMS to automatically log in the admin account when it is opened. • Hotkey Setup: Configure hotkeys for the CMS. Use the drop-down menu to select the command, and then click inside the box on the right and enter the hotkey. NOTE: Do not use F12 as a hotkey. F12 is reserved for the system debug command. • Displayed items in the right bar: Select which right-side menu is opened when the CMS opens.
FLIR SyncroIP NVR Central Management Software To change the CMS admin password: 1. When logged in as the admin account, click Config( )>Modify Password. 2. Under Old Password, enter the old password. 3. Under New Password and Confirm Password, enter the new password. Enter old password Enter new password 4. Click OK. Adding User Accounts to the CMS You can create multiple user accounts to the CMS with varying levels of access to the system.
Multi-Monitor Support The CMS supports up to 4 monitors on a single system. The recommended system specifications are listed below. If your system does not meet the requirements below, you may experience slow system performance. Minimum system recommendations to run the CMS on multiple monitors: • Intel Core i5 or i7 processor. • 6 GB of RAM. • Geforce 9500GT video card, 1GB or greater.
2. Click Search to detect secondary monitors or Identify to display the monitor number assigned to each secondary monitor. Click to detect monitors Click to show monitor number on screen 3. Check monitors to open them when the CMS software opens or uncheck to disable. Check monitors to have them open when the CMS opens 4. Click OK to save changes. Restart the CMS software to open the new monitor configuration.
Remote Viewing on Internet Explorer REMOTE VIEWING ON INTERNET EXPLORER You can also view your system remotely using Internet Explorer (version 8 or later required). NOTE: Remote viewing is only compatible with Internet Explorer. Mozilla Firefox, Opera, Safari, and other browsers are not supported. Prerequisites • The HTTP Port (default: 80) and Client Port (default: 35000) must be port forwarded to your router. • You must create a DDNS account, and have the DDNS settings configured in your NVR.
7. Click and drag cameras to the display window to view them live. IE Live Display Overview NOTE: Some options are not available in WAN mode. 1 5 2 6 3 4 1. Cameras: Click and drag to the display area to view. 2. Live View Controls: • Open All: Click to open all cameras.
Remote Viewing on Internet Explorer • Local Play: Open recorded or back up video files (.dav) saved on the local computer. • Refresh: Click this button to refresh monitor channel name. 3. Camera Controls: Manual Record Digital Zoom Snapshot Close (Click-and-drag to select area) NOTE: Manual Recordings are saved to C:\RecordDownload. Snapshots are saved to C:\PictureDownload. You must select Run as Administrator when you open Internet Explorer to use these functions. 4.
5. Click a search result and then click Playback to open or Download to save the file to your computer hard drive.
Mobile Connectivity MOBILE CONNECTIVITY The DNR200 Series is compatible with iPhone, iPad and Android devices. iPhone FLIR SyncroIP NVR is an iPhone app that allows you to remotely view your NVR. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded to your router. • You must create a DDNS account, and have the DDNS settings configured in your NVR. • The NVR must have internet access.
5. Tap Add>Manually Add. Tap Add 6. Configure the following: • Name: Enter a name for your NVR of your choice. • Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com). • Port: Enter the Client Port (default: 35000). • Username: Enter the NVR’s User Name (default: admin). • Password: Enter the NVR’s Password (default: 000000). Enter a name for your NVR tomsmith.myddns-flir.
Mobile Connectivity FLIR SyncroIP NVR Interface You can use FLIR SyncroIP NVR in portrait and landscape mode. Return to Main Menu Double-tap to open a channel in full-screen Disconnect from camera Connect to camera Connect to all previously added cameras Disconnect all PTZ Access Favorites Snapshot Change Camera Start/stop manual record Open image settings Viewing Videos with Local File If you have saved videos using FLIR SyncroIP NVR, you may open them with Local File.
Mobile Connectivity Using Playback Mode on iPhone You can access recorded video on your NVR using your iPhone. NOTE: You must enable Extra Stream Recording to use playback mode on mobile devices. For details on enabling Extra Stream Recording, see “Recording” on page 24. To use Playback Mode: 1. From the Main Menu, tap Playback. NOTE: If Playback is not shown, tap Add, check Playback, and return to the Main Menu. 2. Tap +. Tap + 3. Select the start and end times to playback. 4.
Mobile Connectivity 5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame Fast Play/pause Slow Select next video file Select previous video file Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion.
Mobile Connectivity 3. Tap Motion Detect and then check each channel you would like to receive push notifications from. Check channels to enable push notifications 4. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. NOTE: You can see a list of notifications through the Event List menu. To show the Event List menu, tap Add and check Event List. Return to the Main Menu and select Event List.
Mobile Connectivity iPad FLIR SyncroIP NVR HD is an iPad app that allows you to remotely view your NVR. System Requirements • iOS 4.3 or later. Prerequisites • Port 80 and 35000 (or your HTTP and Client Ports, if you have changed them) must be port forwarded on your router to your NVR’s IP address. • You must create a DDNS account, and have the DDNS settings configured in your NVR. • The NVR must have internet access. • You must have a DDNS address to log in remotely.
Mobile Connectivity 6. Configure the following: Enter a name for your NVR tomsmith.myddns-flir.com Enter the DDNS address Enter the Client Port Enter the user name Enter the password Enter the number of channels • Name: Enter a name for your NVR of your choice. • Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com). • Port: Enter the Client Port (default: 35000). • Username: Enter the NVR’s User Name (default: admin). • Password: Enter the NVR’s Password (default: 000000).
Mobile Connectivity FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode. Double-tap to open in full screen Slide to select favorites Select different camera Snapshot Disconnect all Change Add current view to favorites display view Open menus Device Manager Device Manager allows you to manage your NVR’s. To access Device Manager: 1. From live view, tap then 2. Tap Device Manager. To delete an NVR: 1. Tap the NVR to select it. 2. Tap . . Tap Yes to confirm.
Mobile Connectivity Using Playback Mode on iPad You can access recorded video on your NVR using your iPad. NOTE: You must enable Substream Recording to use playback mode on mobile devices. For details on enabling Substream Recording, see “Recording” on page 24. To use Playback Mode: then . 1. From Live View tap 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.
Mobile Connectivity Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion. Push notification NOTE: Your cameras must have motion detection activated to receive push notifications. For details on enabling motion detection, see “Motion” on page 28. To enable Push Notifications: then . 1.
Mobile Connectivity 5. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. NOTE: You can see a list of notifications through the Event List menu. To show the Event List menu, from live view, tap then . Tap on an event to view live video from the camera Android Phones FLIR SyncroIP NVR allows you to remotely view your NVR on Android smartphones.
Mobile Connectivity 4. Tap Device Manager. Device Manager 5. Tap Add>Manually Add. Tap Add 6. Configure the following: • Name: Enter a name for your NVR of your choice. • Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com). • Port: Enter the Client Port (default: 35000). • Username: Enter the NVR’s User Name (default: admin). • Password: Enter the NVR’s Password (default: 000000). • Channel: Enter the number of channels your NVR has. 7. Tap Save. 8. Tap . 9. Tap Live Preview.
Mobile Connectivity 10. Tap + on one of the display areas and select the camera you would like to open in the selected display area. Tap + and select a camera 11. Repeat to view additional cameras. FLIR SyncroIP NVR Interface You can use FLIR SyncroIP NVR in portrait and landscape mode.
Mobile Connectivity Viewing Snapshots and Videos with Local Files If you have saved snapshots or videos using FLIR SyncroIP NVR, you may open them with Local Files. To access Local Files: • From the Main Menu, tap Local Files. Return to Main Menu Delete all files Tap files to open Open snapshots Open videos Using Playback Mode on Android Phones You can access recorded video on your NVR using your Android phone. NOTE: You must enable Extra Stream Recording to use playback mode on mobile devices.
Mobile Connectivity 3. Tap + and select a channel to playback. Tap + and select a channel to playback 4. Select the date then the start and end times to playback. 5. Use the on-screen controls to control playback. Double-tap to open in full-screen Next frame Play/pause Select next video file Fast Slow Select previous video file Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion.
Mobile Connectivity live video from the camera that detected motion. Push notification NOTE: Appearance of notifications may differ depending on the model of your device NOTE: Your cameras must have motion detection activated to receive push notifications. For details on enabling motion detection, see “Motion” on page 28. To enable Push Notifications: 1. From the Main menu, tap Push Config. NOTE: If Push Config is not shown, tap Add, check Push Config, and then return to the Main Menu. 2.
Mobile Connectivity 4. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. NOTE: You can see a list of notifications through the Event List menu. To show the Event List menu, tap Add and check Event List. Return to the Main Menu and select Event List. Tap on events to view live video from the camera. Tap to view live video Device Manager You can use Device List to manage your NVR’s.
Mobile Connectivity Connecting to your NVR on an Android Tablet 1. Install FLIR SyncroIP NVR HD for free from the Google Play Store. 2. Tap on the FLIR SyncroIP NVR HD icon ( ) to start the app. 3. Tap then . 4. Tap Device Manager. Tap Add 5. Tap Add. 6. Configure the following: Enter a name for your NVR tomsmith.myddns-flir.com Enter the DDNS address Enter the Client Port Enter the user name Enter the password Enter the number of channels • Name: Enter a name for your NVR of your choice.
Mobile Connectivity 9. In landscape mode, tap a channel and then select the camera you would like to view on the left. In portrait mode, tap + on one of the display areas and select the camera you would like to open. Click + and then select a camera FLIR SyncroIP NVR HD Interface You can use FLIR SyncroIP NVR HD in landscape or portrait mode.
Mobile Connectivity Using Playback Mode on Android Tablets You can access recorded video on your NVR using your Android tablet. NOTE: You must enable Substream Recording to use playback mode on mobile devices. For details on enabling Substream Recording, see “Recording” on page 24. To use Playback Mode: then . 1. From Live View tap 2. In Portrait Mode: Tap +, select the start time and end time for your search, and select the camera you would like to playback.
Mobile Connectivity Enabling Push Notifications You can have the app send push notifications to the notifications area on your device when one of your cameras detects motion. Once you have received a push notification, you can select it to open live video from the camera that detected motion. Push notification NOTE: Appearance of notifications may differ depending on the model of your device NOTE: Your cameras must have motion detection activated to receive push notifications.
Mobile Connectivity 4. Tap MotionDetect then check each channel you would like to receive push notifications from. Check each channel you would like to receive push notifications from 5. Tap OK. A test notification will be sent to your device. After this, whenever the selected cameras detect motion, you will receive a notification. NOTE: You can see a list of notifications through the Event List menu. To show the Event List menu, from live view, tap then .
Mobile Connectivity 2. Tap . Tap OK to confirm. Tap to delete To modify an NVR: 1. Tap an NVR to select. 2. Tap the NVR again to open the edit screen. 3. Update the connection details as needed and then tap Save.
Appendix A: System Specifications APPENDIX A: SYSTEM SPECIFICATIONS System Main Processor Dual-core embedded processor Operating System Embedded LINUX Pentaplex Operation Simultaneous View, Record, Playback, Backup, and Remote Monitoring Inputs/Outputs IP Camera Input 8 channel / 16 channel Power over Ethernet (PoE) 8 integrated PoE ports Audio 1 channel input (BNC), 1 channel output (BNC) PTZ RS-485, supports Pelco-D and Pelco-P USB 2 ports Alarm Input 8 Channel Relay Out 3 Channel Dis
Appendix A: System Specifications Video Detection and Alarm Trigger Events Recording, PTZ, Tour, Alarm, Video Push, Email, FTP, Buzzer & Screen tips Video Detection Motion Detection Playback and Backup Sync Playback 1/4/8, 1/4/8/16 Playback Function 8 Channel / 16 Channel Backup Mode USB Device / Network Configuration Backup To USB Device Network Ethernet RJ-45 port (10M/100M/1000M) Network Function HTTP, TCP/IP, IPv4/IPv6, UPNP, RTSP, UDP, SMTP, NTP, DHCP, DNS, IP Filter, PPPOE, DDNS, FTP,
Appendix B: Setting up Remote Viewing APPENDIX B: SETTING UP REMOTE VIEWING Setting up the Remote Viewing Feature requires several steps. Networking skills are required to correctly configure the remote viewing functions. What Do I Need? • NVR System. • A PC with the installed CMS software. NOTE: For Mac users, please visit www.digimerge.com for instructions. • A router (not provided with the system) and High Speed Cable or DSL Internet Connectivity (for remote viewing outside your network).
Appendix B: Setting up Remote Viewing How Do I Find My IP and MAC addresses? The IP and MAC address of your system are necessary for DDNS setup. DDNS allows you to view and control your system from a remote location. To find your IP and MAC address: • Press Enter on the remote control or front panel. • Left-click to open the Navigation Bar. Login if prompted. Click screen.
Appendix B: Setting up Remote Viewing NETWORK EXAMPLE Router Router External IP Internal IP 216.13.154.34 192.168.0.1 PC Internal IP 192.168.0.2 NVR Internal IP 192.168.0.3 Internet Internal Network When a computer on the Internet needs to send data to your internal network, it sends this data to the external IP address of the Router. The Router then needs to decide where this data is to be sent to. This is where setting up Port Forwarding becomes important.
Appendix C: Auto Port Forwarding Wizard APPENDIX C: AUTO PORT FORWARDING WIZARD The Auto Port Forwarding Wizard is an exclusive software that easily automates router port forwarding. Before setting up a DDNS account, it is recommended to run the Auto Port Forwarding Wizard to port forward the required ports. Installation To install the Auto Port Forwarding Wizard: 1. Download the Auto Port Forwarding Wizard from www.digimerge.com and run the installer file. • The installation window opens. 2.
Appendix C: Auto Port Forwarding Wizard 5. Click the Next button and then click Finish to complete the software installation. Finish button 6. Double-click the Auto Port Forwarding shortcut ( program. ) from your desktop to start the Obtaining Your Router Model Number and Version On most routers, the model and version number can be found underneath the router, printed on a sticker.
Appendix C: Auto Port Forwarding Wizard Initial Startup: Select Language 1. Click the Language drop-down menu and select a language (English, French, Spanish). Click the Start button to continue. Software update section Download Now button Start button A software update includes an updated list of routers compatible with the Auto Port forwarding Wizard. Language drop-down menu 2. If software updates are available, click the Download Now button in the top-right corner.
Appendix C: Auto Port Forwarding Wizard Search and Auto detect button Router drop-down list Enable Silent Mode Router IP Router user name & password Enter ports 80 and 35000 under Ports 35000 2. Under Router IP, click the Detect Router IP button ( ). • The router’s IP populates in the blank field. Click OK to exit the prompt. 3. Under Username and Password, enter the router’s username and password.
Appendix C: Auto Port Forwarding Wizard Step 3: Update the Router Settings 1. Click the Update Router button. • You will see your router window open. The Auto Port Forwarding Wizard automatically populates your router with the relevant information. This will take a few moments. Update Router button 2. Close the update window when the update finishes. Step 4: Test your Connection 1. Click the Test Your Connection button. • Your system’s default browser opens and connects to your device.
Appendix C: Auto Port Forwarding Wizard • The "Possible 2nd Router" refers to the router immediate to the internet connection. This is the router that requires you to configure a DMZ host connection. Scenario A: Router/Modem Combination + Router • You may have a router/modem combination, with a second router in your network. Scenario B: Multiple Routers • You may have two routers in your network.
Appendix C: Auto Port Forwarding Wizard Configuring a DMZ host connection • Connect to "Router 1" on your network (referred to as "Possible 1st Router" in the Auto Port Forwarding Wizard). Obtain the IP address of Router 1. Usually this can be found in the "Status" section of your router menu. The IP should begin with "192.168....". This IP address is your DMZ IP. Example DMZ stands for Demilitarized Zone.
Appendix D: Setting Up DDNS Service APPENDIX D: SETTING UP DDNS SERVICE FLIR offers a free DDNS service for use with your NVR. A DDNS account allows you to set up a web site address that points back to your local network. The following outlines how to set up your free DDNS account. To setup your free FLIR DDNS account: 1. In your browser, go to http:// ddns.myddns-flir.com and click Create Account. 2. Complete the Account Information fields with your personal information.
Appendix D: Setting Up DDNS Service How Do I Enable DDNS On My System? Once you have registered for free DDNS service, use the information in the confirmation email to configure DDNS settings on your system. To enable DDNS on your system: 1. In live view, right-click and then click Main Menu. Login using the admin account if prompted (default user name is admin and default password is 000000). 2. Click Setting>Network. 3. Click Network Setting. Click Network Setting 4. Check DDNS. 5. Double-click DDNS.
Appendix D: Setting Up DDNS Service • Ensure Enable is checked. The checkbox will be white when DDNS is enabled. • Under Domain Name, enter the Domain Name from the confirmation email you received after registering for DDNS. • Under User ID, enter the User Name from the confirmation email. • Under Password, enter the Password from the confirmation email. 7. Click OK. 8. Click Save. NOTE: It may take between 10~15 minutes for the DDNS server to update with your new DDNS address.
Appendix E: Remote Firmware Upgrade APPENDIX E: REMOTE FIRMWARE UPGRADE To perform a firmware upgrade over the LAN or Internet, a Config Tool is provided on the CD or www.digimerge.com. In an effort to continuously improve the functionality of our products, firmware upgrades are available as a free download on www.digimerge.com, as they are released. NOTE: The Config Tool is supported on PC only. You may also upgrade the firmware using the NVR’s local menus (see “Updating Firmware” on page 21).
Appendix E: Remote Firmware Upgrade 7. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete. Check NVR’s Click Open and select firmware file Click Upgrade Installing a Firmware Upgrade Over the Internet Prerequisites: • Port forward the Client Port (default: 35000) on the NVR’s local router. • Obtain the public IP address of the NVR. • Download a firmware upgrade from www.digimerge.
Appendix E: Remote Firmware Upgrade 9. Click Upgrade. Wait for the upgrade to complete. Do not power off the system or disconnect the power cable during upgrade. The system will restart when the upgrade is complete.
Appendix F: Hard Drive Installation APPENDIX F: HARD DRIVE INSTALLATION The system comes with one or more pre-installed 3.5" SATA hard drives. You can install up to two hard drives up to a maximum size of 3TB each (for a maximum total storage of 6TB). Installing a Hard Drive Make sure that the system is OFF and ALL power adapters have been disconnected before removing/installing the hard drive. To remove the hard drive: 1. Power off the system, and unplug all wiring / cabling from the system. 2.
Appendix F: Hard Drive Installation 5. Turn the unit over and tighten the hard drive screws. 6. Turn the unit back over and connect the SATA power and data cables to the hard drive. 7. Replace the cover and cover screws. Make sure to slide the lip on the cover under the bottom of the front panel. NOTE: After installation, you must format the hard drive in order to use it with the system. See “Formatting the Hard Drive” on page 107.
Appendix F: Hard Drive Installation 3. Remove the SATA power and data cables from the hard drive. 4. Turn the unit over and loosen the hard drive screws. Do not remove the hard drive screws. 5. Turn the unit back over and remove the hard drive from the case. 6. Remove the hard drive screws from the hard drive. Remove hard drive screws (4x) 7. Replace the cover and cover screws. Make sure to slide the lip on the cover under the bottom of the front panel.
Appendix F: Hard Drive Installation Formatting the Hard Drive After installing a new hard drive, you must format it before the system can recognize it. ATTENTION: Formatting the HDD erases all data on the hard disk. This step cannot be undone. System settings will not be erased. To format a hard drive: 1. From Live View, right-click and select Main Menu>Advanced>HDD Management. 2. Under HDD No., select the hard drive you would like to format.
Appendix G: Connecting an External Monitor APPENDIX G: CONNECTING AN EXTERNAL MONITOR A BNC output is available to connect the NVR to an external monitor or TV. The BNC output shows a duplication of the live display.
Troubleshooting TROUBLESHOOTING When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions.
Troubleshooting • Hard drive is not detected by the system • Hard drive cables are loose or not properly connected • Remove the housing and check that hard drive cables are firmly connected • Hard drive has not been initialized (formatted) by the system • For details, see “Formatting the Hard Drive” on page 107 • There is no hard drive in the system • Open the housing and install a 3.
Troubleshooting Remote Connectivity Troubleshooting Error Possible Causes Solutions • Cannot connect to the NVR over the Internet • Ports not forwarded • Port forward the HTTP port (default: 80) and Client port (default: 35000) • DDNS Setup not completed • Register for a DDNS account. For details, see “Appendix D: Setting Up DDNS Service” on page 98 • Ports are blocked by Internet Service Provider (ISP) • Some ISP’s block port 80. Reassign the HTTP port to anything above 1026.
Need Help? Please make sure to visit our website www.digimerge.com to receive product updates and information. 3 Easy Ways To Contact Us Online: P ro d u ct support is available 24/7 inc luding produ c t in fo rma tion, user manuals, quic k start up guides an d FA Q’s a t www.d igimerge.c om By Email: Tech n ica l support ( for tec hnic al/installation issues ) te ch @ d ig imerge.
