Instruction manual

Troubleshooting
24
When a malfunction occurs, it may not be serious and can be corrected easily. The follow-
ing describes the most common problems and solutions. Please refer to the following be-
fore calling FLIR Technical Support:
Error
Possible Causes Solutions
• NVR is not receiving
power, or is not power-
ing up.
• Cable from power
adapter is loose or is
unplugged.
• Confirm that all cables are connected
correctly.
• Confirm that the power adapter is se-
curely connected to the back of the unit.
• Cables are connected,
but NVR is not receiv-
ing sufficient power.
• Confirm that the unit is powered on
(LED indicators on the front should be
ON).
• If the unit is connected through a power
bar or surge protector, try bypassing
the bar and connecting the power di-
rectly to the wall outlet.
• Confirm that there is power at the
outlet:
• Connect the power cable to another
outlet.
• Test the outlet with another plugged
device (such as an electric calcula-
tor or phone charger).
• There is no picture on
selected channels /
camera picture is not
being displayed.
• PoE power adapter is
not connected.
• Make sure the 48V DC power adapter
is connected to the NVR or the cam-
eras will not receive power from the
PoE Ports.
• Camera cables are
loose or have become
disconnected.
• Disconnect and reconnect the cable at
the NVR and at the camera.
• Try moving the camera to another chan-
nel or use another cable.
• If your cameras are not using PoE,
make sure they are using the correct
power source according to the specifi-
cations provided by the manufacturer.
• Camera/NVR connec-
tion to LAN has be-
come interrupted.
• Make sure your cameras are connected
to the same LAN as the NVR.
• Make sure any routers or switches in
between the NVR and IP cameras are
powered on.
• Remote control is not
detected by the system.
• Batteries in the remote
control are drained.
• Install 2 fresh AAA batteries in the re-
mote control.
• There are no batteries
in the remote control.
• Hard drive is not de-
tected by the system.
• Hard drive cables are
loose or not properly
connected.
• Remove the housing and check that
hard drive cables are firmly connected.
• Hard drive has not
been initialized (format-
ted) by the system.
• For details, see 22.3 Formatting Hard
Drives, page 119
.
• There is no hard drive
in the system.
• Open the housing and install a 3.5" SA-
TA hard drive.
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