Instruction manual

4. Troubleshooting Guide
If problems occur, please consult the following steps before contacting Digimerge Technical
Support.
Problem Solution
No video on the screen
- Verify that power is connected to all components in the system
- Verify that the power switches are ON
- Verify the status and connection of cables
- Verify that the camera is receiving sufficent power
Poor video quality.
- Check the power supply voltage (24VAC required)
- Check camera settings
- If the lens or the dome is dirty, clean the dome cover with
a clean cloth. Do not use harsh or abrasive cleaners
Dome camera is not working
properly (including wrong
position of dome camera)
- Re-cycle the power supply re-connecting the power cable.
Or reset the camera using the menu [Main>System>Reboot]
- Initialize the dome camera. [Main>System>Initialize]
The communication between
controller and cameras is not
working properly
.
(via 485 cable lines)
- Check that RS-485 communication cable is connected
correctly. See {2.4 Connection Interface and Wiring Cables}
- Check ID/Protocol/Baud rate/Termination Setting
See {2.5 Setting Dome Camera}
- See {1.3 Termination Settings}
The surface of the dome
case is hot
- Check the voltage level of the dome camera
- Check that the dome camera is connected to the proper power
source
The image on the screen
ickers.
- Ensure that the camera is not directly pointed at a light source,
such as the sun or a lamp
32
- Verify the status and connection of cables
- Verify the status and connection of cables
The Zoom lens is calibrated
without user input.
- The Zoom lens on Camera returns to the original position
automatically after 12 hours. This prevents errors by unexpected
shock.