Technical data

ASTi DACS: Operation & Maintenance Manual (Version 4, Rev. B.1) www.asti-usa.com

Returns

If it becomes necessary to return equipment to ASTi for repair please observe the following

instructions:

Call ASTi for an RMA number, or submit your request via the ASTi website. The receiving

department at ASTi will not receive anything without an RMA.

When packing the equipment in question make sure it is well protected. Always DOUBLE BOX.

Individual cards or modules should be properly enclosed in antistatic bags to prevent possible

ESD damage. DO NOT ship monitors unless they are the item to be evaluated. Failure to properly

package equipment could void warranty.

Do not include the accessory pieces such as power cords, software and mounting brackets. Only

send back items that do not work.

The shipping label must include the RMA number.

Include a description of the problem including the serial number for the unit in question and a

point of contact. Failure to include a point of contact will delay return of equipment.

Note that if equipment is not under warranty a Purchase Order will be required to cover any

repairs. ASTi will provide a quote for all non-warranty items.

Equipment will be shipped back via UPS ground unless otherwise directed. If it is a non-warranty

repair shipping charges will be billed.