Technical data

6.5 Service Call Messages
Service call messages indicate that the printer requires servicing by a
qualified Digital Customer Services engineer (see Chapter 8 for service
information). Service messages are displayed as XX SERVICE (where XX
equals a number from 50 through 99).
NOTE: Before calling for service, try to clear the error message by powering
the printer off. After a few seconds, power the printer on. If the error message
is still displayed, power the printer off and call for service.
6.6 Common Operating Problems
Table 6–5 lists common operating problems and their possible solutions. All
corrective actions should be followed in the order in which they are listed.
Check the table to solve printer problems before calling for service.
NOTE: Since many problems with print quality could be caused by a faulty
component in the EP-L cartridge, it is recommended that you keep a spare
cartridge as a replacement. If you are experiencing a problem with print
quality that is not listed in the troubleshooting table, you can replace the
EP-L cartridge to see if it solves the problem before calling for service.
CAUTION: The rollers in the fixing assembly may be hot. Be careful when
checking for problems inside the printer.
6–8 Operator’s Guide