Part Number: ER-J2BWW-SM.
December 1998 The information in this document is subject to change without notice and should not be construed as a commitment by Digital Equipment Corporation. Digital Equipment Corporation assumes no responsibility for any errors that might appear in this document. The software, if any, described in this document is furnished under a license and may be used or copied only in accordance with the terms of such license.
The FCC wants you to know... This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
This equipment is in the 2nd Class category (information equipment to be used in a residential area or an adjacent area thereto) and conforms to the standards set by the Voluntary Control Council For Interference by Data Processing Equipment and Electronic Office Machines aimed at preventing radio interference in such residential area. When used near a radio or TV receiver, it may become the cause of radio interference. Read the instructions for correct handling.
Preface 1 Product Description Introduction ....................................................................................................................1-1 Reliability/Availability................................................................................................1-1 Server Expansion ....................................................................................................1-2 Server Management and Security..........................................................................
Contents Enabling Password On Boot .................................................................. Eliminating User and Supervisor Passwords........................................... Other Security Options .......................................................................... Changing the Boot Sequence ....................................................................... Speeding up the Boot Process......................................................................
Obtaining Information Using the BIOS Setup Utility ....................................... DIGITAL ServerWORKS Manager ................................................................ Displaying Server Status Using the Hardware ...................................................... Server Status Messages............................................................................... POST OCP Messages.........................................................................................
Contents Main Logic Board Components ..................................................................... Processor Module Components .................................................................... Video/Ethernet Daughter Card Connectors and Indicators............................. Jumpers and Switch Settings........................................................................ Processor Module Switch Settings ................................................................
PCI ISA IDE Xcelerator (PIIX4)............................................................................ BIOS ROM.......................................................................................................... System I/O .......................................................................................................... Ultra I/O Controller................................................................................. Serial Interface .....................................................
Contents Figures Typical DIGITAL Server 5100/5200 ................................................................................... 2-1. Typical BIOS Setup Utility Screen.............................................................................. 2-2. PCI IRQ Assignment Example Menu......................................................................... 5-1. FRU Front View.......................................................................................................... 5-2. FRU Left-Side View.
P This Service Maintenance Manual is a troubleshooting guide that can be used for reference when servicing DIGITAL Servers. DIGITAL reserves the right to make changes to this Service Maintenance Manual without notice. Accordingly, the illustrations and procedures in this document might not apply to all DIGITAL Servers to be serviced since many of the diagnostic tests are designed to test more than one product.
Preface DEC00421 Typical DIGITAL Server 5220 viii
Product Description Introduction 1 The DIGITAL Server 5220 is a high-performance, highly-scaleable network and application server featuring the latest in modular processor, and storage technology. The DIGITAL Server provides support for the following features: Reliability/Availability Processor Module Support for one or two processors with 512 KB L2 cache.
Product Description Flexible Memory Architecture Server memory can be upgraded from 64 MB to a maximum of 1 GB using 64 MB, 128 MB, or 256 MB registered SDRAM. SDRAM DIMMs 168-pin registered SDRAM DIMMs, 10 ns or faster, with 100 MHz bus speed. Variable Fan Speed Automatically adjusts fan speed according to ambient temperature. Internal Sensors Monitors internal server temperatures, fan operation, and voltages for the main logic board and processor module.
Product Description External SCSI Ports The server can be cabled to a rear panel SCSI knockout to provide a connection to an external storage expansion box. Universal Serial Bus Two integrated USB ports. External I/O Ports Two serial ports and one Extended Capabilities Port (ECP)/ Enhanced Parallel Port (EPP) to support external options, such as a printer, modem, or local terminal.
Product Description Server Configurations The following rules apply when Product Family Names and Product Model Names are assigned to DIGITAL Server products. These rules apply to all products developed in the NT Server Business Unit (NTSBU). Server Naming Guidelines • • 1-4 All products in a family carry the same name on the nameplate. (i.e.
Product Description Product Model Numbering Convention The following example describes the product model numbering convention: DIGITAL SERVER 1234 5678 R 2 = MAJOR PROCESSOR TECHNOLOGY DIFFERENTIATOR WITHIN THE FAMILY. This number will be assigned to each new platform based on the following matrix. Open numbers will be assigned as new processor technology is introduced. THIS FIELD IS NOT USED FOR SUB ENTRY PRODUCTS.
Product Description 3, 4 = USED TO DIFFERENTIATE MODELS BASED UPON DIFFERENT PROCESSORS WITHIN A PROCESSOR TECHNOLOGY (I.E. CLOCK SPEED, CACHE SIZE) START AT 00 FOR FIRST MODEL AND INCREMENT BY 05 FOR EACH ADDITIONAL MODEL.
Product Description Related Material Document or Software Title Order Number Description Installation Guide ER-J2BWW-IM (Multilanguage)* Provides information on connecting hardware cables and booting the server. This guide also explains how to use DIGITAL ServerWORKS Quick Launch to install an operating system, create driver and utility diskettes, and view on-line help and support documentation.
Product Description Document or Software Title Order Number Description DIGITAL ServerWORKS software QB-4WY9A-SA (Multilanguage)* Contains ServerWORKS Quick Launch and ServerWORKS Manager software and documentation. Quick Launch consists of a bootable CD-ROM disc, a companion CD-ROM, and Getting Started guide. This program steps the user through the initial server setup and operating system installation.
Product Description Latest Product Information and Updates Current server utilities and technical support information is available on the Quick Launch CD-ROM disc and the Internet. For product information, use the address: DIGITAL Server 5220 http://www.windows.digital.com For technical support, use the address: http://www.windows.digital.com/support/support.asp For access directly to the software library for BIOS and driver updates, use the address: http://www.windows.digital.com/~ftp/00-index.
Server Software and Utilities Introduction 2 This chapter describes the utilities supplied with the server. Server utilities include: • ServerWORKS Quick Launch This software is used to install a network operating system onto the server. The CD-ROM also contains various device drivers and on-line documentation. • BIOS Setup Utility This utility allows configuration of the server after installing additional options and when changing the server’s factory-default settings.
Server Software and Utilities ServerWORKS Quick Launch ServerWORKS Quick Launch is used to install the server’s Network Operating System (NOS). In addition to providing quick and seamless NOS installation, Quick Launch also provides device drivers, documentation, and the ability to make diskettes of utilities such as diagnostics. For more information, refer to the Quick Launch Getting Started guide.
Server Software and Utilities The following is an example of a BIOS Setup utility screen. Advanced Security System Time: System Date: [13:11:10] [10/29/1997] Diskette A: [1.
Server Software and Utilities Use the BIOS Setup utility to: • Set time and date • Change I/O port settings • Set security options • Change the boot sequence • Check system management parameters The remainder of this section explains how to run the BIOS Setup utility, maneuver through the options, and perform specific tasks. Accessing the BIOS Setup Utility To access the BIOS Setup utility: 1. Turn on the server and allow the Power-On Self Test (POST) to complete. 2.
Server Software and Utilities Helpful Hints When using the System Setup (F2) in the BIOS Setup utility: Several keyboard keys are assigned to help select menus and sub-menus, options, change option values, and display help information.
Server Software and Utilities Changing The Server’s Configuration The following sections provide detailed information on changing the server’s factory configuration. Changing Time and Date To change the time and date: 1. Reboot the server. 2. Press when the DIGITAL logo screen appears. 3. In the Main menu, using the cursor keys and [Tab], select (highlight) the System Time or System Date field to change. 4. Use [+] or [-] to change the field to the desired value.
Server Software and Utilities Changing I/O Port Settings • PS/2 mouse • COM1 • COM2 • Parallel port • Parallel port mode • Floppy disk controller • Integrated PCI Ethernet • Integrated PCI SCSI • Integrated IDE controller DIGITAL Server 5220 The following list shows the settings that can be made to the I/O ports via the Advanced section of the BIOS Setup utility. For more information on changing I/O port settings, refer to Chapter 3, “BIOS Setup Utility Features.
Server Software and Utilities Assigning IRQs The following information is important for managing server IRQ assignments. The default setting for PCI expansion boards is Auto Select, which automatically assigns IRQs to PCI expansion boards. If you have ISA expansion boards or you wish to manually control PCI IRQ assignments, you must do the following to assign IRQs to expansion slots. 1. Reboot the server and press when the DIGITAL logo screen appears. 2. Select Advanced at the top of the screen menu.
Server Software and Utilities PCI IRQ Assignments NOTE: PCI slots 7-10 have two different PIRQs assigned. If the adapter installed uses only one IRQ, it will use the PIRQx in the first column. If the adapter uses multiple IRQs (example: Adaptec 3940), it will use the associated IRQs in both columns.
Server Software and Utilities In BIOS Setup [F2], PCI IRQ lines 1 to 4 can be mapped to any one of the IRQs (3, 4, 5, 7, 9, 10, 11, 12, 14, 15) that are displayed in the Setup menu. However, there are certain rules that must be followed to avoid IRQ conflicts. 1. Use “Auto Select” (the default) for most Window NT installations, unless an ISA legacy card is installed. Do not choose “Auto Select” if an ISA legacy card is installed in the server. 2. ISA assignments take priority over PCI assignments. 3.
Added Card 1 2 PCI Slot 5 6 3 4 SCSI Controller with single IRQ NO NO NO SCSI Controller with multiple IRQs NO NO NO E-Net Card with single IRQ NO NO E-Net Card with multiple IRQs NO NO 7 NO 8 9 10 NO NO NO C. As another example, if you install a SCSI card into slot 1, which uses PIRQA, do not install an E-net card into slot 2, 7, 9, or 10, because these slots also use PIRQA. To map hardware IRQs, during the BIOS POST, press [F2] to enter the BIOS Setup.
Server Software and Utilities Setting Up Security The following sections describe the security features available and how to use them. Setting Supervisor and User Passwords The server has password protections that can be set to prevent unauthorized access to the BIOS Setup utility. If a supervisor password is set, the server prompts you to enter a password before accessing the BIOS Setup utility.
Server Software and Utilities Perform the following steps to set a supervisor password: 1. Reboot the server and enter Setup. 2. Highlight the “Security” menu. 3. Highlight “Set Supervisor Password” and press [Enter]. 4. Type in a seven (7) digit alpha-numeric supervisor password and then press [Enter]. DIGITAL Server 5220 5. Retype the password as instructed and press [Enter]. (Notice that “Supervisor Password Is” field now indicates Enabled.) If desired, set a user password as follows: 1.
Server Software and Utilities Enabling Password On Boot When “Password On Boot” is enabled, a screen appears after POST. The screen asks fort the supervisor or user password to allow the server to finish the boot process. Perform the following steps to set “Password On Boot”: 1. Reboot the server and enter Setup. 2. Highlight the “Security” menu. 3. Highlight “Password On Boot.” 4. Press the [+] key. (Pressing the [+] key again reverses the action.) 5.
Server Software and Utilities Other Security Options These options can provide further security for the server under certain conditions: • If “Password On Boot” is enabled and “Diskette Access” is set to “Supervisor,” entering the supervisor password at boot allows access to a diskette. Entering the user password at boot, however, prevents the server from accessing a diskette.
Server Software and Utilities Changing the Boot Sequence It is sometimes necessary to change the server’s boot sequence. Follow the network manual’s instructions to determine the correct boot sequence. To change the boot sequence, proceed as follows: 1. Reboot the server and enter Setup. 2. Highlight the “Boot” menu. If the CD-ROM drive is listed as the first boot device in the BIOS, the server will boot from the CD-ROM drive.
Server Software and Utilities Speeding up the Boot Process There are four options for speeding up the boot process which, in essence, eliminate or replace displays or checks. To make these changes, proceed as follows: 1. Reboot the server and enter Setup. 2. Highlight the Boot menu. 3. Field Description Floppy check Verifies the diskette boot drive. Setup prompt Displays the Setup prompt message during the boot sequence.
Server Software and Utilities Checking System Management Parameters These screens allow you to see an overview of your server's system and environment parameters, and details of the system assets (environment, memory, POST system, processor module, main logic board, and PCI IRQ assignment). To manage the system: 1. Reboot the server and press when the DIGITAL logo screen appears. 2. The "Summary” menu appears. Use the [←] and [→] arrows to select the parameter you want to view or change. 3.
Server Software and Utilities BIOS Upgrade Utility You can upgrade your server's BIOS to future releases by executing the BIOS upgrade utility (PHLASH.EXE) located in the BIOS upgrade kit. PHLASH.EXE and BIOS upgrades are available on the Internet. For technical support, use the address: http://www.windows.digital.com/support/support.asp For access to the software library for BIOS and driver upgrades, use the address: http://www.windows.digital/com/~ftp/00-index.
Server Software and Utilities SCSI Configuration Utility Your DIGITAL Server comes with an onboard, dual channel SYMBIOS 896 SCSI controller and a SCSI Configuration utility. This utility, located within the server BIOS, allows you to change SCSI controller settings without opening the server. Use the SCSI Configuration Utility to: • Check global factory default settings for each SCSI channel and devices connected to it. • Change factory default settings for individual SCSI devices.
Server Software and Utilities The Main menu fields are described in the table that follows. Menu Fields Allows you to… SYM port number Change adapter setup specifications and device selections. Adapter boot order Change the boot sequence of the adapters in the server. Additional adapter configuration Select adapters other than those displayed on the first screen. Display mode Select a Verbose or a Terse text. Mono/Color Change the screen instantly between Mono and Color.
Server Software and Utilities RAID Configuration Utility If a RAID adapter is installed in the server, the RAID configuration utility appears when you boot the server. If desired, you can skip this utility, or use this utility to configure the RAID array during initial setup. Refer to the RAID User’s Manual on the Quick Launch CD-ROM discs. Select the “User Documentation” button. Diagnostics Diagnostic software is shipped with every DIGITAL Server on the Quick Launch CDROM discs.
Server Software and Utilities 2. After the server boots, choose MS-DOS from the boot selection. 3. Once the diagnostics begin, the main screen appears. To create the diagnostic diskettes from the Quick Launch CD-ROM, perform the following: DIGITAL Server 5220 1. Insert the Quick Launch CD-ROM into the drive and boot the server; or from a PC or workstation, use Windows File Manager or Explorer and run: :\QLAUNCH.EXE. 2. From the Quick Launch main menu, select Installations & Utilities. 3.
BIOS Setup Utility Features Introduction 3 After entering the BIOS Setup utility, you can edit a variety of resources and configure the server for the most optimized condition. The menu items in the BIOS Setup utility, listed as menu pages below, provide the necessary options to configure the server.
BIOS Setup Utility Features BIOS Setup (F2) This section provides example tables and displays for the BIOS Setup utility. Main Menu Fields Settings Comments System time Current time Displays the current time. System date Current date Displays the current date. Diskette A Disabled 360 KB, 5¼ 1.2 MB, 5¼ 720 KB, 3½ 1.44 MB, 3½(1) 2.88 MB, 3½ None Auto CD-ROM(1) User Sets the size and density of the diskette drive. Video system EGA / VGA(1) CGA 80x25 Monochrome Sets the video controller type.
BIOS Setup Utility Features Menu Fields Extended memory report Settings Comments F00000h, 512 KB Sets the memory hole at address F00000 with 512 KB memory available. Compatibility(1) Non-compatibility Select the BIOS report mechanism for the amount of external memory. Select Non-compatibility for extended memory above 64 MB under Windows NT. Primary Master: [submenu] Automatically determines the hard device and parameters of that device installed in the system.
BIOS Setup Utility Features Menu Fields Settings Comments LBA mode control Enabled Disabled(1) Enables the use of logic block addressing instead of cylinders, heads, and sectors. 32-bit I/O Enabled Disabled(1) Enables 32-bit IDE. Transfer mode standard Standard(1) Fast PIO 1 Fast PIO 2 Fast PIO 3 Fast PIO 4 FPIO 3/DMA 1 FPIO 4/DMA 2 Select the method for optium data transfer.
BIOS Setup Utility Features Menu Fields Settings Comments L1 cache Enabled(1) Always set to Enabled. Not selectable. L2 cache Enabled(1) Disabled Enables the processor's internal L2 cache. System BIOS shadow Enabled(1) Always set to Enabled. Not selectable. System BIOS cache Enabled(1) Enables the server BIOS to be cached in the internal cache to increase server performance, because BIOS instructions are executed in cache instead of RAM.
BIOS Setup Utility Features Menu Fields Settings Comments Keyboard Features: [submenu] NumLock Auto(1) On Off Turns NumLock on or off each time the server boots. If Auto is selected, the server will turn on NumLock if it detects a numeric keypad. Key click Disabled(1) Enabled Enables or disables the audible key click feature. Keyboard auto-repeat rate 2/sec 6/sec 10/sec 13.3/sec 18.5/sec 21.8/sec 26.
BIOS Setup Utility Features Menu Fields Settings Comments Integrated Peripherals [submenu] Press [Enter] to display fields. Advanced Chipset Control [submenu] Press [Enter] to display fields. PCI Configuration [submenu] Press [Enter] to display fields. Plug & Play O/S No(1) Select Yes if using a Plug & Play operating system; otherwise, select No.
BIOS Setup Utility Features Menu Fields Settings Comments System monitoring warning beep Enabled(1) Disabled Enables or disables the 8031 warning beep. Integrated Peripherals: [submenu] PS/2 mouse Disabled Enabled Auto detect(1) Enables, disables, or auto detects the mouse port. Local bus IDE adapter Disabled Primary(1) Enables or disables the local bus IDE adapter. Serial port A Disabled Enabled Auto(1) Enables, disables, or auto detects an available address and IRQ for the serial port A.
BIOS Setup Utility Features Menu Fields Settings Comments Serial port B Disabled Enabled Auto(1) Enables, disables, or auto detects an available address and IRQ for serial port B. If Enabled is selected, the information at the right will appear. Base I/O address 3F8 2F8(1) 3E8 2E8 Interrupt IRQ3(1) IRQ4 IRQ10 IRQ11 Parallel port Disabled Enabled Auto(1) Enables, disables, or auto detects an available address and IRQ for the parallel port. Auto is the recommended setting.
BIOS Setup Utility Features Menu Fields Settings Comments If Enabled is selected, the information at the right will appear. Base I/O address: 378(1) 278 3BC Interrupt: IRQ5 IRQ7(1) Parallel port mode Sets the onboard parallel port modefor the Enable and Auto settings. Output only Standard printer connection. Bi-directional(1) PS/2 compatible mode to transmit and to receive at the same time. EPP Enhanced parallel port mode. ECP Extended capabilities port mode.
BIOS Setup Utility Features Menu Fields Settings Comments Integrated PCI Ethernet Enabled(1) Disabled Enables or disables the onboard Ethernet controller. Integrated PCI SCSI Enabled(1) Disabled Enables or disables the onboard SCSI controller. ACPI & MP table Error correction code Disabled(1) 1.1 1.4 Enabled(1) Disabled Configures the MP specification revision level. ACPI (Advanced Configuration and Power Interface) is disabled as a default setting.
BIOS Setup Utility Features Menu Fields Settings Comments PCI/PNP ISA UMB Region Exclusion: [submenu] C800 - CBFF CC00 - CFFF D000 - D3FF D400 - D7FF D800 - DBFF DC00 - DFFF Available(1) Reserved Reserves a specific block of upper memory for use by legacy ISA devices. PCI/PNP ISA IRQ Resource Exclusion: [submenu] IRQ 3 IRQ 4 IRQ 5 IRQ 7 IRQ 9 IRQ 10 IRQ 11 IRQ 12 IRQ 15 (1) Factory default 3-12 Available(1) Reserved Reserves the specified IRQ for use by a legacy ISA device.
BIOS Setup Utility Features Security Options Menu Fields Settings Comments Set supervisor password Press [Enter]. Allows a supervisor password to be set. The supervisor password must be set if a user password is to be used. NOTE: Entering Setup with a supervisor password provides full access to all BIOS Setup utility menus. Press [Enter]. Allows a user password to be set. DIGITAL Server 5220 Set user password This password can be set only if a supervisor password is entered.
BIOS Setup Utility Features Menu Fields Settings Comments Diskette access Supervisor User(1) Controls who might have access to diskette drives. If Supervisor is selected, access to the diskette drive is limited to the supervisor, who must enter a password. If User is selected, the diskette drive is accessed by entering either the supervisor or the user password.
BIOS Setup Utility Features Menu Fields Settings Comments Floppy check Enabled Disabled(1) Enabled permits verification of FDD type at boot. Disabled prevents FDD verification and speeds up the boot process. Setup prompt Enabled(1) Disabled Enables or disables the setup prompt each time the server boots. Disables the prompt "Press to enter Setup". Setup can still be entered by pressing before POST completes.
BIOS Setup Utility Features System Management (F3) This section provides example tables and displays for each System Management utility. Summary System Summary 3-16 Menu Fields Settings Comments Processor 1 350 MHz PII, L1/L2=, ID= Indicates processor speed, installed status, cache size, and ID number. Processor 2 Co-processor 350 MHz PII, L1/L2=, ID= Installed Internal component of processor. System RAM 64 MB RAM size. System BIOS 1.0 BIOS version being used.
BIOS Setup Utility Features Menu Fields Settings Comments Processor 1 status OK No problem. Processor 2 status OK No problem. Processor 1 temperature 43 °C Actual temperature. Processor 2 temperature 34 °C Actual temperature. Processor 1 VRM 2.0 V 2.01 V VRM voltage. Processor 2 VRM 2.0 V 2.06 V VRM voltage. Processor GTL 1. 5 V 1.50 V Gunning transistor logic. Processor IO 2.5 V 2.52 V Sys 12 V 11.8 V Server 12 V voltage rating. Sys 5 V 5.06 V Server 5 V voltage rating.
BIOS Setup Utility Features POST POST Error Summary Contains a POST error summary if post fails. SYS System Asset Number and I/O Management You can only change the Asset# in the following display.
BIOS Setup Utility Features CPU Processor Module Asset Number Management Processor Module 2224Z 70-3323X-01 AX01 TA 2544831 B01 DIGITAL Server 5220 Assembly: Asset#: Part#: Revision: Serial#: Artwork#: DEC01596 PCI PCI IRQ Assignment Status Integrated Universal Serial Bus(USB)[IRQ09][Enable] Integrated SCSI Bus Controller A [IRQ10][Enable] Integrated SCSI Bus Controller B [IRQ][Enable] PCI PCI PCI PCI PCI PCI PCI PCI PCI Slot Slot Slot Slot Slot Slot Slot Slot Slot 1 2 3 4 5 6 7 8 9 Empty Empty
Troubleshooting Introduction 4 This chapter provides initial troubleshooting procedures. The tables that follow list specific problems, probable causes, and recommended actions to take if the server fails.
Troubleshooting Initial Troubleshooting Follow these general procedures to troubleshoot the DIGITAL Server. • Record all configuration information and have it readily available. • Turn off the server, wait until all disk drives completely spin down, and then turn it back on. • Ensure that all cables and connections are secure. • Make sure all necessary video, printer, and application device drivers are properly installed. • Try not to troubleshoot more than one problem at a time.
Troubleshooting When to Use the Diagnostics • The server fails to boot or load the operating system software. • The server fails to boot or load the operating system software after you add additional hardware such as additional memory, processors, SCSI devices, or expansion boards. • The operating system hangs repeatedly and no changes have been recently added to the software such as service packs or a new application. • You suspect a server hardware failure. • To validate server operation.
Troubleshooting Running the Diagnostics To run the AMIDiag base package (Emergency Mode diskette) from a diskette, follow this procedure: 1. Insert the diskette labeled “For Emergency Use” in drive A and then boot the server. 2. Use the arrow keys to highlight the desired test. 3. Press [Enter]. For additional troubleshooting information refer to the AMIDiag User’s Guide, located on the Quick Launch CD-ROM. Running Quick Tests or Groups of Tests Function keys can be used to select and run groups of tests.
Troubleshooting Running DIGITAL Vendor Extended Tests To run DIGITAL Vendor Extended Tests from a diskette: 1. Insert the DIGITAL Vendor Extended Tests diskette for the selected device and then boot the server or type A:\DMENU. Each diskette has a README.TXT file with a list of devices that can be tested and additional information about each diagnostic. Running the Diagnostics Tests from the Server’s Hard Disk Drive To run diagnostic tests from the server’s hard disk drive, perform the following: 1.
Troubleshooting Obtaining Information about The Server The DIGITAL Server provides the following system information for the main logic board and the processor module configured on the server: • Asset number User definable field for tracking these components • Part number DIGITAL part number • Revision number Board assembly revision number • Serial number Serial number of the board assembly • Artwork number Revision of the printed circuit board The System ID is also located on the main l
Troubleshooting The main logic board and processor module each contain memory where specific information and System ID information is stored. The main logic board also stores the server’s System Asset number (see Figure 4-1). Information is available for the server’s main logic board and processor module (such as part numbers, revisions, serial numbers, etc.). You can also assign Asset numbers to these components.
Troubleshooting Obtaining Information Using the BIOS Setup Utility You can use the BIOS Setup utility to check the Serial number, Revision number, and Asset number for the main logic board and processor module configured in the server. For example, if you change the main logic board or processor module in the server, you must run the BIOS Setup utility to re-synchronize the System ID (server model number and serial number) in the main logic board or processor module’s memory.
Troubleshooting • Manage DIGITAL PC print, file, and application servers supported by DIGITAL Servers using a Windows-based graphical user interface (GUI) for point and click simplicity. • Display server component information that provides critical information such as processor and file system utilization and information about the network interface.
Troubleshooting Displaying Server Status Using the Hardware There are two types of information displayed when the DIGITAL Server is operating: • Normal status messages • Error messages During normal operation, Power On Self Test (POST) and boot messages are displayed on the monitor. Some POST messages are also displayed on the OCP panel. When an error occurs, an error message is displayed on both the monitor and OCP panel and a beep is sounded from the server’s speaker.
Troubleshooting Component Possible Failures Result Main logic board voltages: +12, +5, +3.3, and -12V The voltages are outside of the power good range. An error message displays and a warning beep sounds. The voltage exceeds the upper limit. The server will shutdown after 5 minutes. The voltage falls below the lower limit. A warning message displays and a warning beep sounds. The primary fans (fans 1 and 3) fail. The redundant fans will activate.
Troubleshooting 4-12 Component Possible Failures Result CPU temperature sensing The temperature exceeds 72 °C (161.6°F). Backup fans activate without warning. If the temperature drops below 70 °C the backup fans are turned off. The temperature exceeds the warning level (>75 °C; >167°F). A warning message appears and a warning beep sounds. If the temperature exceeds the warning level for more than five minutes, the server automatically shuts down.
Troubleshooting POST OCP Messages For the processor, the following table lists the messages, both normal and error, that will display on the server’s OCP panel during POST and any beeps that might sound when an error occurs. NOTE: To disable the speaker, press the middle button located DIGITAL Server 5220 below the OCP once after a beep sounds. To enable it, press the button again.
Troubleshooting POST Code Descriptions Count Down Code(1) Normal OCP Display Shadow ROMs 220 Shadow ROMs test Test DRAM refresh 512K and 640K 210 512-640K DRAM Extended memory test 200 Ext. mem test 190 Set cache regs. Cache configuration 180 Cache config.
Troubleshooting POST Message Description PROC 01 present (Speed:xxx, ID:xxxx, L2:xxxKB) Indicates 1 or 2 processor(s) found. PROC 02 present (Speed:xxx, ID:xxxx, L2:xxxKB) The ID is the processor ID value that indicates the stepping of the processor. Like stepping chips should be installed on any given processor module. PROC 01 present(Speed:xxx, ID:xxxx, L2:xxxKB) Indicates processor 1 or 2 found, but has failed.
Troubleshooting OCP Messages During certain failure conditions, including out-of-range conditions, an error message is displayed on the OCP panel and a corresponding error code sounds from the server’s speaker. NOTE: To disable the speaker, press the middle button located below the OCP once after a beep sounds. To enable it, press the button again. Hot keys are defined in BIOS as [CTRL] + [ALT] +[1] and enable toggling of the OCP display status messages just as though the OCP button were pressed.
Troubleshooting OCP Status and Error Messages Status Normal OCP Display OCP Error Display Description of Error Display/Action CPU ambient temperature PROC1 temp=XXX C PROC 1 overheat Temperature of Processor 1 is out of range. PROC 2 overheat Temperature of Processor 2 is out of range. PROC2 temp=XXX C Power supply status P/S1 OK Fan status Sys fans OK P/S1 fail Power supply 1 is not working. Action: Check that power supply cables and connectors are connected correctly.
Troubleshooting Status Normal OCP Display OCP Error Display Description of Error Display/Action System voltages PROC voltages OK GTL1 1.5V =x.xxV Most likely a processor module failure. IO VOL 25V = x.xxV CPU voltages CPU voltages OK VRM1 y.yyV=x.xxV Voltage regulator 1 should be y.yy volts and is being measured at x.xx volts. VRM2 y.yyV=x.xxV Voltage regulator 2 should be y.yy volts and is being measured at x.xx volts. Action: Diagnose whether the CPU module is bad.
Troubleshooting Processor Module Voltage and Temperature Ranges The following tables list the operating voltage and temperature ranges for the processor module. Normal Error Range Error Based Voltage Range Power Good Voltage Shutdown Voltage Value Bad Voltage Value CPU I/O voltage 2.5V ± 5% +2.375 ≈ 2.625V +2.2 ~ 2.8V > +3.0V < +1.85V Vtt of GTL 1.5V ± 10% +1.35 ≈ 1.65V +1.32 ~ 1.68V > +1.8V < +1.
Troubleshooting Processor Voltage Range (Vccp) 4-20 Vccp ± 7% Power Good Range +10% Shutdown Value -10% Hardware Bad Value 1.80V 1.6740 ~ 1.9260V > +1.980V < +1.620V 1.85V 1.7205 ~ 1.9795V > +2.035V < +1.665V 1.90V 1.7670 ~ 2.0330V > +2.090V < +1.710V 1.95V 1.8135 ~ 2.0865V > +2.145V < +1.755V 2.00V 1.8600 ~ 2.1400V > +2.200V < +1.800V 2.05V 1.9065 ~ 2.1935V > +2.255V < +1.845V 2.10V 1.9530 ~ 2.2470V > +2.310V < +1.890V 2.20V 2.0460 ~ 2.3540V > +2.420V < +1.980V 2.
Troubleshooting Processor Temperature Sensing Description Possible Failures Result Temperature The temperature exceeds 85 °C (185 °F) Displays an error message and warning beep. Server shuts down after five minutes. Server immediateily shuts down.
Troubleshooting Server Troubleshooting Problem Possible Cause Action No response when the server is turned on. Server is not plugged in. Turn off the server, plug it in, and then turn it back on again. No power at the wall outlet. Use another wall outlet. Main logic board switches incorrectly set. Set all appropriate switches. Processor module switches incorrectly set. Make sure all switches are correctly set. Side panels removed. Install side panels. Power supply failed.
Problem Possible Cause Action Power is on, but there is no screen display. Brightness and contrast controls are not correctly set. Adjust the brightness and contrast controls. Server does not boot from CD-ROM drive. Server operates incorrectly after installing a processor module. Monitor is off. Turn on the monitor. Monitor cable is incorrectly installed. Check all monitor connections. Incorrect video drivers installed. Install the correct video drivers. Video controller has failed.
Troubleshooting Problem Possible Cause Action Server operates incorrectly after installing optional expansion board. Expansion board installed incorrectly. Remove expansion board and reinstall. IRQ conflict. Run System Management to check status of IRQ assignments. Refer to Chapter 2. Expansion board has failed. Remove expansion board and reboot. If server boots without errors, replace expansion board. Memory configured incorrectly.
Troubleshooting Problem Possible Cause Action Keyboard might be password Enter the keyboard password. protected by a local or remote control program. Keyboard is not connected. Power down the server and connect the keyboard. Keyboard is connected to the Power down the server and connect mouse port. the keyboard to the keyboard port. Keyboard failed. Replace keyboard No response to mouse Mouse might be password Enter the keyboard and mouse commands. protected by a local or password.
Troubleshooting Disk Drive Troubleshooting Problem Possible Cause Action Server does not recognize an internal SCSI device. SCSI device jumpers incorrectly set Refer to the supplied kit installation instructions. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane jumper configuration. Termination not removed from the SCSI device. Remove termination. Refer to the supplied kit installation instructions. Loose SCSI cable.
Problem Possible Cause Action Server does not recognize an external SCSI device. SCSI device jumpers incorrectly set Refer to the supplied kit installation instructions. SCSI ID conflicts. Refer to the supplied kit installation instructions and to the storage backplane jumper configuration. Termination not removed from the SCSI device. Remove termination. Refer to the supplied kit installation instructions. Loose SCSI cable. Secure all cable connections.
Troubleshooting Problem Possible Cause Action Server does not boot from an internal SCSI hard disk drive. Boot device not attached to the SCSI controller at the lowest ROM address. Run the BIOS Setup utility to define the server boot device. PCI/ISA scanning order incorrect. Refer to the bus scanning examples in Chapter 8 of the System Reference manual SCSI device drivers not installed or incorrectly installed on SCSI boot hard disk drive. Properly install all required SCSI device drivers.
Troubleshooting Possible Cause Action SCSI hard disk drive cannot read or write information. Incorrect disk drive jumper settings. Refer to the supplied kit installation instructions. Loose or incorrectly installed cables. Make sure all cables are correctly installed. SCSI hard disk drive is not correctly formatted or partitioned. Format and partition as required using the supplied operating system. Check hot swap drive status LEDs for a failure indication.
Troubleshooting Hot Swap Drive Troubleshooting 4-30 Problem Possible Cause Action Drive fault LED lit. Drive failed. Replace hot swap drive. Drive activity and fault LEDs lit. Drive is hung or has failed. Replace hot swap drive. Drive fault LED flashing. Drive is in recovery mode or has failed and is spinning down. Allow the drive array to build or fully spin down.
Troubleshooting Problem Possible Cause Action Tape will not load. Tape inserted incorrectly. Insert the tape with the arrow on the cassette pointing towards the drive. Cannot write data to a tape. Tape write-protected. Slide the write-protect tab on the cassette to the closed position. Tape will not eject. Tape jammed in drive. Using a small screwdriver, rotate the motor shaft clockwise to bring threading mechanism to the initial loading position.
Troubleshooting Monitor Troubleshooting Problem Possible Cause Action Monitor power indicator is not on. Monitor is turned off. Turn on the monitor. Power cord is not connected. Connect the power cord to the server. No power at wall outlet. Use another outlet. Power indicator is defective. Replace power indicator Monitor brightness and contrast controls are incorrectly set. Adjust the monitor brightness and contrast controls. Monitor has failed. Replace monitor Monitor incorrectly adjusted.
Troubleshooting Problem Possible Cause Action Cannot access the CDROM drive. Error message reading drive x. Device drivers not installed. Install correct device drivers. No disc in the CD-ROM drive. Insert a disc. On the CD-ROM drive, slave jumper selected instead of master Change master/slave switch jumper to master. IDE cable disconnected. Properly connect the IDE cable. Tray open. Close the tray. No disc or tray is open. Insert a disc and close the tray. Check cable connections.
Troubleshooting Diskette Drive Troubleshooting Problem Possible Cause Action Target diskette drive cannot read or write information. Diskette is not formatted. Format the diskette. Diskette is worn or damaged. Try another diskette. Server does not boot from a target diskette drive. Diskette is write-protected. Slide the write-protect switch so the hole is not visible. Diskette drive is empty. Insert a diskette. Diskette write protection enabled.
Troubleshooting RAID Troubleshooting Problem Possible Cause Action Replaced drive does not spin up to speed. Drive not seen by RAID host adapter. Manually rebuild the drive. Multiple drives have failed. No power available. Restore power, run the RAID configuration utility and change the state of any failed (FLD) drive to optimal (OPT). Run the RAID configuration utility and check for bad blocks on the drives. Repair any bad blocks. Drive not seen by RAID adapter. SCSI cable not connected.
Troubleshooting Flash BIOS Troubleshooting 4-36 Problem Possible Cause Action Cannot flash the server’s BIOS Main logic board switch settings incorrectly set. Make sure main logic board switch SW1-2 “Recovery Mode” is set to Recovery and SW1-1 “BIOS Protection” is set to Normal. BIOS Setup utility switch setting incorrectly set. Make sure the “System BIOS Flash” option in the BIOS Setup utility is set to Enabled.
FRU Replacement Introduction 5 The following sections list the Illustrated Parts Breakdown (IPB) part numbers and related replacement procedures. NOTE: Customer installable devices, such as expansion boards, memory, and disk drives are discussed in the System Reference Manual.
FRU Replacement Server Front View 5-2 Figure Legend Orderable Spare Part Description 1 70-31918-02 Brake assembly, frost white 2 70-31897-01 70-31897-02 Caster left (front and back) Caster right (front and back) 3 12-39309-04 Speaker assembly, 270 mm 4 54-23594-02 OCP module 4A 74-49856-01 Shield, OCP 5 70-31675-01 Side panels (left and right), frost white 6 74-49277-01 Push button (3) 7 70-31901-07 Enclosure subassembly (without power supply), frost white 8 PCXRN-AR 32x ATAP
FRU Replacement 5 8 9 11 10 6 DIGITAL Server 5220 7 15 9 2 12 16 13 17A 4 14 17B 4A 18 1 3 2 5 DEC01720-2 Figure 5-1.
FRU Replacement Server Left-Side View 5-4 Figure Legend Orderable Spare Part Description 1 70-33231-01 70-33231-02 70-33232-01 70-33232-02 Processor module assembly, SP Pentium II 350 MHz Processor module assembly, DP Pentium II 350 MHz Processor module assembly, SP Pentium II 400 MHz Processor module assembly, DP Pentium II 400 MHz 2 70-32520-01 Retainer assembly (for processor module) 3 54-25302-04 Terminator card 4 FR-SDSMA-AA FR-SDSMA-AB FR-SDSMA-AC 64 MB DIMM 128 MB DIMM 256 MB DIMM 5
FRU Replacement 10 9 7 DIGITAL Server 5220 8 12B 11 6 5 4 12A 3 13B 13A 14 1 2 DEC01721-2 Figure 5-2.
FRU Replacement Server Right-Side/Rear View 5-6 Figure Legend Orderable Spare Part Description 1A 1B 30-43120-01 Power supply (1) 450W, +3.
FRU Replacement 7 10 9 11 6 5 4 12 2 1B 3 1A DEC01722-2 Figure 5-3.
FRU Replacement Miscellaneous 5-8 Orderable Spare Part Description 30-42584-01 Proteon EISA token ring NIC 30-41854-01 14.4 bps data/fax modem 30-42291-01 28.8 data/14.
FRU Replacement Orderable Spare Part Description 74-49386-43 Nameplate, DIGITAL Server 5220 36-44556-01 Warning label, power switch 36-45369-10 36-45369-09 Label, user info guide (right) Label, user info guide (left) DIGITAL Server 5220 Labels and Nameplates Service Procedures The following sections provide detailed service instructions for DIGITAL Servers. CAUTION: Static electricity collects on non-conductors such as paper, cloth, or plastic.
FRU Replacement Recommended Tools Have the following tools available: • Phillips screwdriver • Antistatic wrist strap (recommended, but not required) BIOS Version Information For access directly to the software library for BIOS upgrades, use the following Internet address: http://www.windows.digital.com/~ftp/00-index.stm Disconnecting External Devices and Power Before removing the side panels, perform the following: 1. Secure the server using the brake (see Figure 5-4). 2.
DIGITAL Server 5220 FRU Replacement DEC00831 Figure 5-4.
FRU Replacement Removing and Installing the Side Panels To remove the side panels, perform the following: 1. Unlock the side panels. 2. Slide the panels to the rear of the server. WARNING: Removing the side panels activates two interlock switches located at the top-left and top-right of the server. These switches inhibit power to the server when activated. You might injure yourself or damage the server if you attempt to bypass these switches.
DIGITAL Server 5220 FRU Replacement DEC01639-2 Figure 5-5.
FRU Replacement Server Front View 5-14 Figure Legend Component A IDE CD-ROM drive B 3½-inch diskette drive C Front access 5¼-inch or 3½-inch half-height drive bays D 3-way security lock E Integral hot-swap device bay for hot swap drives F Power, OCP, and reset buttons G Brake H Operator control panel (OCP) I Power indicator
FRU Replacement A B DIGITAL Server 5220 C D E F G I H DEC01635-2 Figure 5-6.
FRU Replacement Server Left Side View Figure Legend Component A Power switch interlock B Upper expansion board slots C Main logic board D(1) Processor and memory module E Lower expansion board slots F Casters (4) G Primary cooling fans (1 and 3) H Secondary cooling fans (2 and 4) (1) The video/Ethernet daughter card is installed in the proprietary slot (under the processor module).
FRU Replacement A B DIGITAL Server 5220 C D E F G H DEC01635-3 Figure 5-7.
FRU Replacement Server Right Side View Figure Legend Component A Wide SCSI 68-pin connector B Power plug C Jumper cable D Storage backplane E SCSI address jumpers (J181) F Storage backplane SCSI terminator G Power supply H Power interlock switch I Rear fan (fan 5) NOTE: If installing a second or redundant power supply you must remove the rear fan, item I, and disconnect it from the main logic board.
DIGITAL Server 5220 FRU Replacement A B C D E F G I H DEC01636-2 Figure 5-8.
FRU Replacement Server Rear View 5-20 Figure Legend Component A SCSI knockouts (back panel) B Keylock C Keyboard and mouse ports D Parallel port E Serial ports F USB ports G Network activity and link LEDs H 10/100Base-T port connector (RJ45) I Video port J ac power plug K ac power out/monitor plug
FRU Replacement A DIGITAL Server 5220 B A C D E F A G H I K J DEC01636-3 Figure 5-9.
FRU Replacement Main Logic Board Connectors Figure Legend Connector A Dedicated ISA expansion slot (slot 2) B Shared PCI/ISA expansion slots (PCI slot 6; ISA slot 1) C PCI expansion slots (slots 1-6) D(1) Proprietary slot E USB ports F Two serial ports and one parallel port G Mouse and keyboard ports H PCI expansion slots (8-10) I Diskette drive connector J Hot swap drive bay fan connector (fan 5) K Power supply connectors L Power on/off and OCP display connector M Primary IDE co
FRU Replacement I J K L 7 M 8 H N 9 10 DIGITAL Server 5220 O G P F Q R E D 1 2 C S 3 T 4 5 B U 6 1 V 2 W A DEC01637-2 Figure 5-10.
FRU Replacement Main Logic Board Components 5-24 Figure Legend Component A Real-time clock/server battery B Switch block C BIOS flash ROM D SCSI controller
FRU Replacement B 7 8 C 9 10 DIGITAL Server 5220 A 1 2 3 4 5 6 1 2 D DEC01637-3 Figure 5-11.
FRU Replacement Processor Module Components Figure Legend Component/Connector A Processor 1 B Processor 2 slot or terminator card C Switch for processor clock speed settings D Four DIMM sockets 1 2 D C B A DEC01638-3 Figure 5-12.
FRU Replacement Figure Legend Connector A Video port B Network link indicator (green) C Network activity indicator (yellow) D 10/100Base-T connector (RJ45) DIGITAL Server 5220 Video/Ethernet Daughter Card Connectors and Indicators D A B C DEC01625-2 Figure 5-13.
FRU Replacement Jumpers and Switch Settings The following table lists the main logic board switch settings and factory-default settings. Figure 5-14 shows the switch locations. CAUTION: Do not touch any electronic component unless you are safely grounded. Wear a grounded wrist strap or touch an exposed metal part of the server chassis. A static discharge from the fingers can result in permanent damage to electronic components.
FRU Replacement ON 7 8 1 2 3 4 OFF SW1 DIGITAL Server 5220 9 10 1 2 3 4 5 6 1 2 DEC01637-6 Figure 5-14.
FRU Replacement Processor Module Switch Settings The following table lists the switch settings of various processor speeds and does not indicate processor availability. The switches are set correctly for the processor that came with the server. You only need to change the processor switch settings, that is SW1, should you upgrade to another processor. Figure 5-15 shows the switch locations. CAUTION: Do not touch any electronic component unless you are safely grounded.
FRU Replacement OFF DIGITAL Server 5220 1 1 2 3 4 ON SW1 2 DEC01638-2 Figure 5-15.
FRU Replacement Installing Additional Memory The server has at least 64 MB of memory. Adding more memory enables the server to run larger, more complicated software and run it more quickly. Registered SDRAM DIMMS are available in 64 MB, 128 MB and 256 MB sizes to expand the server memory up to 1GB with the 350 MHz processor. Server memory is installed using the four DIMM sockets located on the processor module, as shown in Figure 5-16. All four DIMM sockets accept single- or dual-sided DIMMS.
FRU Replacement Memory Configuration Guidelines • Each DIMM socket on the processor module accommodates one DIMM. • Install DIMMs starting with Bank 0. See Figure 5-16 for Bank socket locations. • DIMM capacities can be mixed. • Use only registered SDRAM DIMMs supported by Digital Equipment Corporation. DIGITAL Server 5220 The memory configuration guidelines for the DIGITAL Server 5220 Series are as follows: Bank 3 Bank 2 Bank 1 Bank 0 DEC01638-6 Figure 5-16.
FRU Replacement Memory Configurations The following table lists examples of memory configurations and the mixing of memory sizes.
FRU Replacement Memory Troubleshooting The DIGITAL Server’s Power-On Self Test (POST) can detect memory errors when it boots. The error can be isolated to a single DIMM on the processor module. The memory error message format is: This indicates that an error occurred while reading the memory configuration. The problem is either the DIMM or the processor module. In both cases, the server halts when this error occurs.
FRU Replacement Removing and Replacing the Power Supply 1. Turn off the server. 2. Remove the ac power cord and monitor cables, if applicable. 3. Unlock and remove the right side panel. 4. Disconnect the wire harness connectors from the power supply. 5. Remove the four screws from the rear of the chassis. 6. Remove the power supply. 7. Replace the power supply by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement DEC01726 Figure 5-17.
FRU Replacement Removing and Replacing the Diskette Drive 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Open the door. 4. Disconnect the power and data cables from the drive. 5. Remove the two screws from the drive bay. 6. Slide the drive out from the front of the drive bay. 7. Replace the diskette drive by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement Figure 5-18.
FRU Replacement Removing and Replacing the CD-ROM Drive 1. Turn off the server. 2. Unlock and the remove left side panel. 3. Open the door. 4. Disconnect the power and data cables from the CD-ROM drive. 5. Remove the two screws from the drive bay. 6. Slide the drive out from the drive bay by applying pressure at the rear of the CD-ROM drive. 7. Remove the right side bracket from the right side of the CD-ROM drive. 8. Set jumpers on the new CD-ROM drive identical to those on the removed CD-ROM drive. 9.
DIGITAL Server 5220 FRU Replacement Figure 5-19.
FRU Replacement Removing and Replacing a Cooling Fan The following procedure can be used to remove primary cooling fan 1, secondary cooling fan 4, and primary cooling fan 3. 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Disconnect the fan cable from the main logic board. 4. Release the fan from the plastic tabs. 5. Remove the fan from the chassis. 6. Replace the fan by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement DE C007 76 Figure 5-20.
FRU Replacement Removing and Replacing the Secondary Cooling Fan 2 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Disconnect the fan cable from the main logic board. 4. Remove the screw. 5. Remove the fan from the chassis. 6. Remove the fan from the bracket. 7. Replace the fan by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement DEC 007 77 Figure 5-21.
FRU Replacement Removing and Replacing Cooling Fan 5 1. Turn off the server. 2. Unlock and remove the left and right side panel. 3. Disconnect the fan cable from the main logic board. 4. Remove the four screws securing the fan and brace to the chassis. 5. Remove the fan and brace from the chassis. 6. Remove the four screws securing the fan to the bracket. 7. Replace the fan and bracket by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement Figure 5-22.
FRU Replacement Removing and Replacing the Speaker 1. Turn off the server. 2. Unlock and remove the left side panel. 3. Disconnect the speaker cable from the main logic board. 4. Remove the speaker from the chassis. 5. Replace the speaker by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement DEC00778 Figure 5-23.
FRU Replacement Removing and Replacing the Main Logic Board 1. Turn off the server. 2. Disconnect all external cables from the I/O expansion modules located at the rear of server. 3. Unlock and remove the left side panel. 4. Disconnect all cables from the main logic board. 5. Record all ISA and PCI slot assignments before removing the expansion boards. 6. Remove the expansion boards, processor module, and video/Ethernet daughter card. 7.
FRU Replacement 18. Reconnect all external and internal cable connections. 19. Reinstall and lock the left side panel. 20. Turn on the server. 21. Run the BIOS Setup utility to configure the server and restore the system management information. B 7 DIGITAL Server 5220 8 B 9 10 A 1 2 3 B 4 5 6 1 2 DEC01637-8 Figure 5-24.
FRU Replacement Replacing the Real Time Clock (RTC) Battery The server’s battery runs the server clock and retains any setup information when it is turned off. If the server ever fails to retain the correct date, time, or configuration settings when it is turned on, you need to replace the server’s RTC battery. Also, make sure you replace the battery with either a DIGITAL part number 12-41474-05, Toshiba (P/N CR2032), or equivalent 3 V dc Lithium battery.
FRU Replacement 9. Restore power, reboot and then run the BIOS Setup utility to configure the server. DIGITAL Server 5220 Refer to Chapter 2, “Server Software and Utilities,” for information on using the BIOS Setup utility. 7 8 9 10 1 2 3 4 5 6 1 2 DEC01637-4 Figure 5-25.
FRU Replacement Removing and Replacing the Storage Backplane 1. Turn off the server. 2. Unlock and remove the right side panel. 3. Record all cable configuration information. 4. Disconnect all cables and terminators. 5. Before removing hot swap drives, record how they are configured. 6. Remove all devices connected to the storage backplane. 7. Remove the ten screws. 8. Remove the storage backplane from the chassis. 9.
DIGITAL Server 5220 FRU Replacement Figure 5-26.
FRU Replacement Removing and Replacing a Caster 1. Turn off the server. 2. Carefully lay the server on its side. Note that the right and left casters are different. 3. If removing the left- or right-front caster, release the server brake. Otherwise, proceed to step 4. 4. Remove the screw. 5. Release the caster from metal tab. 6. Remove the caster from the chassis. 7. Replace the caster by performing the removal steps in reverse order.
DIGITAL Server 5220 FRU Replacement DEC00779 Figure 5-27.
Device Mapping Introduction 6 This chapter provides a series of tables listing map and address information related to server memory and various main logic board devices (such as keyboard controller and interrupt controller). Server memory and address locations are allocated at the factory to operate within a standard environment. However, due to the number of optional devices and/or expansion boards that are available, sometimes memory and address locations need to be changed.
Device Mapping Processor Memory Address Map Address Range Function Size 00000 to 9FFFF Main memory 640 KB A0000 to BFFFF PCI/ISA video buffer memory 128 KB C0000 to C7FFF Video memory BIOS 32 KB C8000 to DFFFF PCI/ISA expansion board BIOS and buffer memory 96 KB E0000 to EFFFF ISA adapter RAM 64 KB F0000 to FFFFF System BIOS memory 64 KB I/O Address Map 6-2 Range (hexadecimal) Function 060 to 064 Keyboard/mouse controller 0F0 to 0FF Math co-processor 1F0 to 1F7 IDE controller
Device Mapping Interrupt Number Interrupt Source IRQ1 Keyboard controller IRQ3 COM2, COM4 (if enabled) IRQ4 COM1, COM3 (if enabled) IRQ6 Diskette controller (if enabled) IRQ7 LPT1, LPT2, LPT3 (if enabled) IRQ12 Mouse interrupt IRQ13 Math co-processor DIGITAL Server 5220 Server Interrupt Levels 6-3
Device Mapping PCI Configuration Space Address Map 6-4 PCI Bus No. Device No. (Address No.
Upgrade Procedure 7 This chapter describes the procedure to upgrade a DIGITAL Server 5200 to a DIGITAL Server 5220 (350 MHz model) or a 5225 (400 MHz model). The table below compares model 5200 series servers with the upgrade model 5220/5225 series servers. This chapter also provides general guidelines to consider before upgrading the server. Refer to Appendix B for the options supported on these upgraded servers.
Upgrade Procedure Feature DIGITAL Server 5200 DIGITAL Server 5220 Upgrade Slots 6 PCI, 5 EISA 9 PCI, 1 PCI/ISA, 1 ISA USB ports No Yes (2) DIGITAL RSM Support (EISA card) Yes Not available Certified Operating Systems Windows NT Server V4.x V4.x/5.x Novell NetWare V3.x/4.x V4.x only IBM OS/2 Warp V3.x V4.0 SCO UNIX Open Server V3.2.x V5.0.4, 5.0.4c, 5.0.5 Banyan VINES - V7.0 SCO UNIXWARE V3.x V2.1.2, 7.
Upgrade Procedure 6. Move or install disk drives. The DIGITAL Server 5220 has an integrated Symbios SCSI controller. DIGITAL Server 5220 CAUTION: For the various operating systems, refer to the instructions that follow. Also before installing the operating system, check for O/S specific instructions in the README files on the Quick Launch CD-ROM, or the system may hang. A. SCO UNIX Open Server, Banyan VINES, and SCO UNIXWARE: Ensure that there is a good backup of your original system.
Upgrade Procedure 7. Power on the system and run AMI diagnostics to verify the hardware upgrade. NOTE: The hardware upgrade is complete. 8. After the hardware installation is completed, the customer may install the software on the new system. 9. Refer to the operating system manuals, the Installation Guide (ER-J2BWW-IM), or the web page (http://www.windows.digital.com) for driver and operating system installation. 10.
Block Diagram Main Logic Board A This appendix describes the DIGITAL Server 5220 Main Logic Board (MLB) block diagram, shown in Figure A-1. The MLB integrates the Dual Pentium II processors with both ISA and PCI system peripheral devices. The MLB provides the following functions: • Connector for a dual Pentium II CPU/Memory module with 350 MHz or 400 MHz processors, the BX chipset, and registered SDRAM DIMMs up to 1GB.
Block Diagram • Primary IDE connector for the IDE CD-ROM and a secondary IDE connector for optional IDE devices, such as an IDE tape drive • SCSI Interface: Channel A with wide Ultra SCSI connection to the storage backplane; Channel B with Ultra2 SCSI capability for an optional external expansion box • Eight dedicated PCI expansion slots and one shared PCI/ISA expansion slot • One dedicated ISA expansion slot • A proprietary slot for the combination Video/Ethernet controller • System management
DIGITAL Server 5220 Block Diagram Figure A-1.
Block Diagram CPU/Memory Connector The CPU/Memory connector is a 242-pin connector for the CPU/Memory board to provide address/data and control line access to the Primary PCI bus. Through this connector, the CPU also has access to the Input/Output Advanced Programmable 2 Interrupt Controllers on the APIC bus. In addition, the I C bus interfaces the CPU to the 8031 system management subsystem, which monitors fan failures, voltages, and temperatures.
Block Diagram System I/O The System I/O controls the system input and output functions for the serial interface, the parallel interface, the diskette controller, the keyboard, and the mouse. The system input and output functions are controlled by the Ultra I/O controller, SMC 37C935APM. This controller supports two serial UARTs, one parallel port, and the diskette controller. It provides a buffer for the serial ports and EPP/ECP modes for the parallel port.
Block Diagram Serial Interface Pin Assignments Pin Number Function 1 Carrier Detect 2 Receive Data 3 Transmit Data 4 Data Terminal Ready 5 Signal Ground 6 Data Set Ready 7 Request to Send 8 Clear to Send 9 Ring Indicator Parallel Interface The parallel interface is implemented on the main logic board and is accessible through the rear panel 25-pin f D-sub connector. This LPT port is an AT and Centronics compatible bi-directional parallel port.
Block Diagram Pin Number Function 1 Strobe L 2 Data Bit 0 3 Data Bit 1 4 Data Bit 2 5 Data Bit 3 6 Data Bit 4 7 Data Bit 5 8 Data Bit 6 9 Data Bit 7 10 Acknowledge L 11 Busy L 12 Paper End 13 Select 14 Auto Feed L 15 Error L 16 Initialize L 17 Select In L 18-25 Ground DIGITAL Server 5220 Parallel Interface Pin Assignments Diskette Controller The SMC 37C935APM has an integrated diskette controller capable of supporting two diskette drives interfacing to the main logic
Block Diagram Keyboard/Mouse Controller The SMC 37C935APM also has an integrated keyboard/mouse controller programmed to be IBM PC/AT compatible. The controller can drive DECpc supported keyboards and a PS/2-type mouse. The keyboard and mouse ports are both 6-pin mini-DIN, PS/2 type connectors. The table below lists both the keyboard interface pin assignments and the mouse interface pin assignments.
Block Diagram SCSI Controller The PCI SCSI controller (SYMC896) interfaces to the Secondary PCI bus to provide support for the SCSI connectors on the main logic board. The SCSI controller supports internal Ultra wide SCSI single-ended transactions and external Ultra2 SCSI transactions. SCSI connector Channel A interfaces to the storage backplane and an optional SCSI tape drive.
Block Diagram The table below lists the SVGA connector pin assignments.
Block Diagram Ethernet Interface DIGITAL Server 5220 The combo Video/Ethernet plug-in module also provides a PCI Fast Ethernet LAN controller with a PCI clock speed up to 33MHz. It uses a 21143-Td single-chip Ethernet controller for the PCI bus. It has a 10Base-T transceiver that supports fullduplex operation on an10/100Mb/s port. It has a powerful on-chip DMA with intelligent arbitration to prevent underflow or overflow of data, using two large (256 byte) independent receive and transmit FIFO buffers.
Block Diagram PCI Bus Expansion The MLB supports nine PCI slots, including a shared PCI/ISA slot. Full bus mastering is supported on all nine PCI slots, allowing any PCI master peer-to-peer access to any PCI slave. PCI-to-PCI Bridge (PPB) The 31152 chip on the MLB provides the PCI-to-PCI bridge between the Primary PCI bus and the Secondary PCI bus. It provides concurrent primary and secondary bus operations to isolate traffic.
Supported Options List B This appendix describes the options that have been tested and certified on the DIGITAL Server 5220 and 5225 models. The table below lists their part number and description.
Supported Options List Part Number Description Tape Drives FR-PCXAT-AJ Sony 7000 4/8 GB DAT (SCSI) FR-PCXAT-EA AIT Sony 25/50 GB 5.25” FR-PCXAT-AK DAT Sony 12/24 GB 5.
Supported Options List Part Number Description FR-PCXAR-WG Internal SCSI cable, 580mm, SCSI-3, 68-pin HD IDC to 68pin HD panel mount (Suggested use - to extended storage backplane channels externally) FR-PCXAR-WJ External SCSI 68-pin fault bus supported terminator (Suggested use - with RAID using SSB’s) DIGITAL Server 5220 Cabling Modems FR-PCXFA-AA 56KB US/Can Modem, Internal FR-PCXFA-AB 56KBS Modem, External FR-DE500-BA Digital PCI Fast Ethernet 10/100 FR-PCXDN-BC SMC Epic 10/100 PCI Fast
Supported Options List Part Number Description NT Cluster FR-CK310-RF RAID 310 Windows NT Cluster Kit FR-CK356-UP BA356 UW Windows NT Cluster Kit, Pedestal FR-CK450-RP RA450 Windows NT Cluster Kit, Pedestal FR-CK300-UP RA3000 Cluster Kit, Pedestal FR-CK700-UP RA7000 Windows NT 4.
Service Notes C C-1 DIGITAL Server 5220 10
Service Notes C-2
DIGITAL Server 5220 Service Notes C-3
Service Notes C-4
