Digital Telephone User Guide February, 2006
Publication Information Toshiba America Information Systems, Inc., Telecommunication Systems Division, reserves the right, without prior notice, to revise this information publication for any reason, including, but not limited to, utilization of new advances in the state of technical arts or to simply change the design of this document. Further, Toshiba America Information Systems, Inc.
TOSHIBA AMERICA INFORMATION SYSTEMS, INC. (“TAIS”) Digital Solutions Division License Agreement IMPORTANT: THIS LICENSE AGREEMENT (“AGREEMENT”) IS A LEGAL AGREEMENT BETWEEN YOU (“YOU”) AND TAIS. CAREFULLY READ THIS LICENSE AGREEMENT.
Toshiba America Information Systems, Inc. Digital Solutions Division Limited Warranty Toshiba America Information Systems, Inc., (“TAIS”) warrants that this telephone equipment (except for fuses, lamps, and other consumables) will, upon delivery by TAIS or an authorized TAIS dealer to a retail customer in new condition, be free from defects in material and workmanship for twenty-four (24) months after delivery.
Contents Introduction Organization ............................................................................................................... iii Conventions ................................................................................................................ iv Related Documents/Media ........................................................................................... v Chapter 1 – The Grand Tour Overview .............................................................................
Contents Chapter 2 – Features Call Hold ....................................................................................................................16 Call Menu ...................................................................................................................16 Conference/Transfer ...................................................................................................16 Conference Using Direct Transfer .....................................................................
Introduction This guide describes how to use Toshiba digital telephones for Strata CS systems and how these phones operate in a Strata CS environment. Important! To use this guide you must have Strata CS Release 5.0 software or higher. Models covered in this user guide include digital telephones equipped with a Liquid Crystal Display (LCD) and/or speakerphone. Functional descriptions of keyset buttons, LED lights, and LCD display are provided.
Introduction Conventions Conventions Conventions Note Important! CAUTION! WARNING! Arial Bold Plus (+) Tilde (~) ³ ³ See Figure 10 Extension Numbers iv Description Elaborates specific items or references other information. Within some tables, general notes apply to the entire table and numbered notes apply to specific items. Calls attention to important instructions or information. Advises you that hardware, software applications, or data could be damaged if the instructions are not followed closely.
Introduction Related Documents/Media Related Documents/Media Note Some documents listed here may appear in different versions on the CD-ROM, FYI, or in print. To find the most current version, check the version/date in the Publication Information on the back of the document’s title page.
Introduction Related Documents/Media vi Strata CS Digital Telephone 02/06
The Grand Tour 1 Overview Toshiba digital telephones are full-featured phones that include programmable feature buttons, Light Emitting Diode (LED) buttons, and an Liquid Crystal Display (LCD) display. They are easy to operate, and most Strata CS features can be accessed via the feature buttons. Buttons There are two sets of buttons on the Toshiba digital telephones, fixed and flexible. The fixed buttons (e.g.
The Grand Tour Buttons QUEUE SALES A 5/6 CW 2 LCD LCD shows showsQueue Queue Sales Sales group group status. status. 04:00 5 of of 66 Agents Agentsare are logged logged in. in. Calls Calls Waiting Waiting==22inin queue. queue. Longest Longest call call is 4 waiting in queue is minutes. 4 minutes.
The Grand Tour Buttons LCD Display Handset LCD Control Buttons/ Soft Keys Red/Green LED Indicators Dial Pad Flexible Buttons 5972 Fixed Buttons Figure 2 Microphone Location DKT2020-SD Telephone Strata CS Digital Telephone 02/06 3
The Grand Tour Buttons Fixed Buttons The fixed buttons are located on your dial pad and enable you to perform standard functions quickly and easily. Table 1 Fixed Button Definitions Button Cnf/Trn (Conference/ Transfer) Definitions Press to conference additional callers or transfer calls to another station or external destination. Maximum number of conference parties depends on system configuration (see your System Administrator for details).
The Grand Tour Buttons Flexible Buttons All flexible buttons must be programmed for your telephone using the Strata CS Admin or Client utility and can vary for individual phones (see Table 2 and Figure 3). Secondary extensions numbers can only be set from the Administrator. Extension Buttons Strata CS uses the following Directory Number Buttons to manage Call Appearances. Table 2 Extension Button Definitions Button Definitions Extension Number Press to answer a call to the Extension Number.
The Grand Tour 6651 Buttons Secondary Extension Numbers of Station 101 Calls to Station 101 can be answered by Station 100 by pressing the 101-1 or 101-2 button.
The Grand Tour Buttons from Figure 3, the first two Primary Extensions assigned to Station 101 would appear as Secondary Extensions on Station 100 (line appearances 101-1 and 101-2). In this example, Station 100 would only be able to monitor and answer the first two Primary Extensions of Station 101. For your Primary Extensions to appear on another phone they must be programmed as corresponding Secondary Extensions on the other phone.
The Grand Tour Buttons Feature buttons are assigned from the administrator or client GUI under the Phone tab screen (shown at right) for the specific station. Feature button definitions can be found in Table 3, and can be programmed by either the administrator or client with the exception of secondary extensions. Secondary Extensions can only be assigned by the administrator.
The Grand Tour Buttons Table 3 Feature Button Definitions (continued) Action Button Definitions Release Release This feature is useful for returning calls while in voice mail. Using release, the user does not have to dial back in to voice mail for each returned call. Retrieve Call From Voice Mail Take Call Used when screening calls and sending calls to voice mail and monitoring. During monitoring, the Take Call button can be pressed to pull call from voice mail to speak to caller.
The Grand Tour LED Indicators LED Indicators Each feature button has an LED next to it which indicates the status of the feature associated with the button. Call LEDs light red or green and flash at varying rates to indicate call status (see Table 4).
The Grand Tour Ringer Upon receipt of an incoming call, pressing Spkr or the extension button connects the calling party to the called party over the speaker. The same functionality exists with the handset operation; lifting the handset selects the ringing extension and the user can answer the call. Ringer The user can set the programmable ringing types as provided on the Strata CS from the user DKT. Ringing patterns are set from the Client or Admin screens under Phone Options.
The Grand Tour LCD Operations LCD Operations This section describes the operation of the Toshiba Keyset LCD and Call state displays. Idle Station Display While on-hook, the display shows the idle message PEGGY TADEO:3399 screen. The message is programmable and can show the FEB 17 THU 11:13 user name and extension on the first line. The second line shows the date and time that is derived from the Strata CS system. Dial Station Display As you dial an internal directory number (e.g.
The Grand Tour LCD Operations Station Hold Display Upon putting a call on hold, the display shows the line HOLD is on hold on the first line. The second line shows the FEB 18 FRI 11:40 current date and time. The display remains in this state until the termination of the call or activation of other functions, such as transfer or conference.
The Grand Tour Tone First/Voice First Answering Tone First/Voice First Answering Strata CS server and DKT users can set their phones to ring internally as either Tone First or Voice First. The appropriate setting can be defined under the options category for the phone, either from the administrator or client views. For the client to be able to set Voice First answering, the Strata CS system must be set to Voice First under System Settings.
Features 2 This chapter lists all the digital telephone features in alphabetical order. These features can be performed on 2000-series digital telephones equipped with or without LCDs. Accessing Voice Mail 1. Program your MSG button to log into the Strata CS. 2. Pick up your handset and press MSG. Strata CS connects you to your voice mail and tells you how many new, old, and saved messages are in your mailbox. All other operations are controlled from the standard dial pad keys.
Features Call Hold Call Hold This feature enables you to place a call on hold and makes the station free so you can make or take another call. ³ While on a call, press Hold. The call is placed on hold and the extension button’s LED flashes. Call Menu ³ While in a talking state, press Call Menu (programmed feature button). The call is placed in consultation hold and the TUI prompts play to assist you with call control.
Features Conference/Transfer Conference Using Direct Transfer Note With Direct Transfer, the TUI prompts are not provided to assist with the conference/transfer process. 1. While on a call, press Cnf/Trn. 2. Dial the telephone number you wish to conference. The display shows the number dialed. 3. When the new party answers, press Cnf/Trn or PAGE to join the held call(s) and the new party. Conference Using Menu Assisted Transfer 1. While on a call, press Cnf/Trn. TUI prompts play. 2.
Features Conference/Transfer Blind Transfer Using Menu Assisted Transfer 1. While on a call, press Cnf/Trn. TUI prompts play. 2. Press 1 to initiate a transfer. 3. Dial the telephone number where the call is to be transferred. The display shows the number dialed. 4. Hang up. The call transfers. Supervised Transfer Using Direct Transfer Note With Direct Transfer, the TUI prompts are not provided to assist with the conference/transfer process. 1. While on a call, press Cnf/Trn. 2.
Features Do Not Disturb (DND) Do Not Disturb (DND) ³ While in idle state, press Do Not Disturb (DND) (programmed feature button) to put the phone in DND mode. The LED flashes RED. Once DND is activated, calls follow the DND settings specified by the user personal status DND mode. The DND feature button toggles the DND status of the phone and updates Personal Status on the Client GUI. Park in Orbit 1. While in connected state, press Park/Unpark (programmed feature button) to initiate parking.
Features Release Release ³ When you are in “Handsfree Answer” mode, press Release (programmed feature button) to release the call and return the line to an idle state. You hear a short burst of dial tone to indicate that the line has been cleared. The DKT display returns to idle. ³ When terminating a call, press Release to drop the current call and receive dial tone. A new station or outside number may now be dialed.
Features Set Call Forwarding Set Call Forwarding If the Call Forwarding (CFD) button is programmed on your DKT: ³ To activate the Call Forwarding feature, press Call Forwarding (CFD) and the LCD displays the call forward location. When the Call Forward key is activated, the Client Graphical User Interface (GUI) is updated to show your phone in a call forward state in the system tray and user pane. If no Call Forwarding button is pre-programmed on your DKT: 1.
Features Set Personal Status Set Personal Status ³ To set a personal status using the telephone 1. Press any one of the pre-programmed Set Personal Status buttons to set your use mode to one of the following personal statuses: • • • • Do Not Disturb • • Available–Queue Calls only (for Call Center Agents only) In a Meeting Out of Office On Vacation Available–Non-Queue Calls (for Call Center Agents only) • On Break (for Call Center Agents only) 2.
Features Speed Dial/BLF Speed Dial/BLF ³ While in an on-hook state, press Speed Dial (SD) (programmed feature button) to speed dial a pre-programmed internal or external number or temporary user interface digit string. ³ To set Speed Dial numbers Note A button must already be programmed as a Speed Dial button before programming a speed dial number using the phone. ³ Speed Dial numbers are defined in the client or admin Graphical User Interface (GUI) screens under User/Phone settings.
Features Unassigned Buttons Unassigned Buttons Pressing an unassigned feature or line button on a digital phone will now display the button’s number so it is easier to assign features to buttons using the ViewPoint or Administrator feature. Volume Control Your telephone has a volume increase and decrease button for controlling speaker and handset volume levels. You must hold down either button (Vol s/Vol t) for at least 1/8 second for any volume change to occur.
Index A internal page, 9 mic, 4 msg, 4 redial, 4 release, 9, 20 retrieve call from voice mail, 9 secondary extension number, 5 send to voice mail, 8 set personal status, 22 speed dial, 9, 23 spkr, 4 volume control, 1, 4 about this book conventions, iv related documents, v accessing voice mail, 15 account code, 9 B blind transfer using direct transfer, 17 buttons, 1 account code, 9 call forward, 8 call menu, 9, 16 call park, 8 call record start/stop, 9 cnf/trn, 4 do not disturb, 8 extension, 5 extension
Index D~V conference/transfer, 16 msg, 4 D P do not disturb, 8, 19 park in orbit, 19 pick up parked call, 19 E extension number, 5 F feature buttons, 6 fixed buttons, 4 flash button, 9 flexible buttons, 5 H hold, 4 I indicators led, 10 internal page, 9 L LCD caller id display, 12 dial station display, 12 held calls lcd toggle display, 13 idle station display, 12 making a call, 12 station hold display, 13 LCD operations, 12 LED indicators, 10 M R redial, 4 release, 9, 20 retrieve call from voice
