User guide

The Grand Tour
Buttons
2 Strata CS Digital Telephone 02/06
Figure 1 DKT3220-SD Telephone
Msg
Mic Redial
Spdial
Spkr
Cnf/Trn
Hold
Vol
Z
Q
8109 text
L
CD shows
Q
ueue
S
ales
g
roup
status
.
5 o
f
6 A
g
ents are
l
o
gg
e
d
i
n.
C
alls Waitin
g
= 2 in
q
u
e
u
e
.
L
on
g
est call is 4
mi
n
utes
.
QUEUE SALES
A 5/6 CW 2 04:00
Log In/Out
Work Unit
Avail/
Unavail
ACD PU
ACD Help
Display
Status
ACD Call
End
Wrap Up
207-1
ACD
buttons
Supervisor
buttons
(shown in grey)
Start/End
Shift
Monitor
Call
Join
LCD shows Queue
Sales group
status.
5 of 6 Agents are
logged in.
Calls Waiting = 2 in
queue.
Longest call
waiting in queue is
4 minutes.
ACD
Extension
Number
Msg
Msg
Mic
Redial
Spdial
Spdial
Spkr
Spkr
Cnf/Trn
Hold
Vol
Z
Q