Installation guide

Troubleshooting the System

Chapter Description

Introduction

Troubleshooting generally means encountering and resolving a

system problem that is preventing you from using your system to

perform normal operations.

Though your DEC 4000 AXP system is a high-quality, thoroughly

tested product, it is also an electrical device that may exhibit

problems on occasion. If you are experiencing problems with

your system, this chapter will help you identify and ﬁx the

problem.

In This Chapter

This chapter covers the following information:

• Before You Begin

• Task Overview

• Determining Type of Problem

• Power Problems

• Problems Getting to Console Mode

• Console Mode Problems

• Boot Problems

• Operating System Problems

• Mass Storage Problems

• Network Problems

• Reporting Problems to Digital Services

Troubleshooting the System 9–1