Technical data

5
Service
Digital provides a wide range of maintenance programs that cover small
systems and terminals. You can use these programs to select a plan that
suits your service needs.
On-Site Repair
Digital offers fast, low-cost, quality maintenance performed at your site
by Digital-trained Service Specialists. There are several on-site services
available which are described next.
DECservice
DECservice provides on-site service with a guaranteed response time
when equipment is located within a specified distance of the service
facility. DECservice guarantees a continuous repair effort until service is
restored. You can choose the hours of coverage, up to 24 hours a day, 7
days a week.
BASIC Service
BASIC service provides on-site service during regular business hours,
Monday through Friday.
Site Servicenter
The Site Servicenter repair service provides an on-site technician for a
predetermined, periodic time interval, if you have at least 50 terminals or
small systems and can provide workspace at your site. This repair service
is provided for a variety of models.
Per Call
The Per Call service is a noncontractual offering that provides on-site
repair based on time and materials. Per Call service is available during
regular business hours, Monday through Friday.
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