D3200/D3300 Series Digital Video Surveillance Recorder 4/8/16 960H Real-time View & Record CMS Mobile Apps HDMI Instruction Manual English Version 1.0 www.digimerge.com Copyright © 2013 Digimerge Technologies Inc.
Thank you for purchasing this product. FLIR/Digimerge is committed to providing our customers with a high quality, reliable security solution. This manual refers to the following models: • D3200 Series • D3300 Series For the latest online manual, downloads and product updates, and to learn about our complete line of accessory products, please visit our website at: www.digimerge.com CAUTION RISK OF ELECTRIC SHOCK DO NOT OPEN CAUTION: TO REDUCE THE RICK OF ELECTRIC SHOCK DO NOT REMOVE COVER.
Important Safeguards In addition to the careful attention devoted to quality standards in the manufacture process of your product, safety is a major factor in the design of every instrument. However, safety is your responsibility too. This sheet lists important information that will help to ensure your enjoyment and proper use of the product and accessory equipment. Please read them carefully before operating and using your product. General Precautions 1.
Installation (Continued) Service 10. Ventilation - Slots and openings in the case are provided for ventilation to ensure reliable operation of the product and to protect it from overheating. These openings must not be blocked or covered. The openings should never be blocked by placing the product on a bed, sofa, rug, or other similar surface. This product should never be placed near or over a radiator or heat register.
NOTICES FCC/IC Notice: This equipment has been tested and found to comply with the limits for a Class A digital device pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
Features • 960H Super-Res (960x480) with Real-Time recording • 34% greater resolution than standard D1 • True aspect ratio wide screen format, sharper, non-stretched image • Looping, HDMI, VGA, Spot outputs • CMS-D3 remote access SW, multi-site • Mobile Apps: iPhone, Android, iPad • Fully PC/Mac compatible • Pentaplex operation • Supports 2x HDD (SATA, 2TB) up to 4TB capacity • FLIR DDNS service included • Supports USB 2.
TABLE OF CONTENTS Getting Started . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2 Rear Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 D3304 (4-Channel) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Video Clip Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24 Backing Up Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 Viewing Backed Up Video . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Converting Backed Up Video to AVI Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing Date Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing Time Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 46 Changing the System Language . . . . . . . . . . . . . . . . . . . . .
Configuring Recording Parameters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Configuring the Recording Schedule . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 68 Configuring System Recording Quality . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69 Configuring Basic Network Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 70 Configuring the System Substream . . . . . . . . . .
System requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Connecting to your System Using Digi Summit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 94 Digi Summit Interface. . . . . . . . . . . . . . . . . . . . .
x
Getting Started The system comes with the following components: DVR (DIGITAL VIDEO RECORDER) 12V DC POWER SUPPLY (may not be exactly as shown) REMOTE CONTROL QUICKSTART GUIDES DOCUMENTATION CD USB MOUSE OCTOPUS CABLE ONLY INCLUDED WITH D3316 (X2) AND D3216 (X1) HARD DRIVE SIZE, NUMBER OF CHANNELS, AND CAMERA CONFIGURATION MAY VARY BY MODEL. PLEASE REFER TO YOUR PACKAGE FOR SPECIFIC DETAILS.
Front Panel 1 2 3 4 5 1 IR Sensor: IR receiver for the remote control. LED Indicators: • PWR: Power LED. • HDD: Hard disk activity LED. 2 Menu & Playback Controls: • : In Playback Mode, press to rewind. Press repeatedly to increase rewind speed. • : In Playback Mode, press to play / pause video. • In Viewing mode, press to open Search Menu to select playback time. • : In Playback Mode, press to fast forward. Press repeatedly to increase fast forward speed.
Rear Panel D3304 (4-Channel) 2 1 3 8 4 9 5 6 11 10 12 7 13 14 D3308 (8-Channel) 1 2 3 4 8 9 5 10 6 11 12 7 13 14 1 eSATA: Connect a self-powered eSATA external hard drive (not included) for data backup. 2 Audio Input: BNC inputs for audio-enabled cameras (not included) or self-powered microphones (not included). 3 Video Input: Connect BNC cameras. 4 Video Output: BNC output for external monitor. 5 VGA: Connect a VGA monitor (not included) to view the system interface.
12 USB Port: Connect a USB mouse (included) or USB flash drive (not included) for data backup or firmware updates. 13 DC12V: Connect the included AC power adapter. 14 On / Off Switch: Turns the DVR on or off. D3316 (16-Channel) 1 2 8 5 4 3 9 10 11 12 6 7 13 14 1 Video Input: Connect BNC cameras. 2 Video Out: BNC outputs for external or spot monitors. 3 Loop Out (CH1~16): Connect included Octopus cable to connect channels to Loop Out monitors.
D3216 (16-Channel) 1 2 4 3 8 9 10 5 11 6 12 7 13 14 15 1 eSATA: Connect a self-powered eSATA external hard drive (not included) for data backup. 2 Audio Input: BNC inputs for audio-enabled cameras (not included) or self-powered microphones (not included). 3 Video Input: Connect BNC cameras. 4 Video Output: BNC output for external monitor. 5 VGA: Connect a VGA monitor (not included) to view the system interface.
Basic Setup Basic Setup Step 1: Connect the BNC Cameras • Connect BNC cameras to the Video Input ports on the rear panel of the DVR. 8-channel model shown Video Input Step 2: Connect the Mouse • Connect a USB mouse (included) to one of the USB ports. 8-channel model shown USB port Step 3: Connect the Ethernet Cable • Connect an ethernet cable (not included) to the LAN port on the rear panel of the DVR. Connect the other end of the ethernet cable to a router on your network.
Basic Setup Step 4: Connect the Monitor • Connect an HDMI cable (not included) from the HDMI port to the TV or monitor (recommended) OR; • Connect a VGA cable (not included) from the VGA port to the monitor. 8-channel model shown VGA HDMI Step 5: Connect the Power Adapter and Power on the DVR • Connect the included power adapter to the DC 12V port. Connect the end of the power adapter to a wall socket or a surge protector. • Turn the power switch to I to turn on the DVR.
Basic Setup Default System Password & Port Numbers By default, the system user name is admin and the password is 000000. Passwords are disabled by default and are not required to access the Menu Bar or Main Menu. However, you may be asked for a password to access certain functions. It is recommended that you enable passwords and create your own password. For details, see “Managing Passwords” on page 28.
Mouse Control Mouse Control The DVR is designed for mouse navigation. To use a USB mouse (included), connect the mouse to a USB port on the rear panel of the DVR. 8-channel model shown USB port 1 Use the mouse buttons to perform the following: • Left-Button: Click to select a menu option. During live viewing in Split-screen View, double-click on a channel to view the selected channel in full-screen; double-click the channel again to return to Split-screen View.
Remote Control Remote Control 1 2 3 4 REC: Press to resume recording after recording has been stopped. • SEARCH: Press to open the Search menu. • Number Keys (1-0): In Live Viewing Mode, press to open the desired channel in Full-screen view. Press 1+0 for channel 10, 1+1 for channel 11, etc. • 0: Press 0 three times to show the mouse cursor on the BNC monitor or the monitor connected with HDMI / VGA. • Display Mode: In Live Viewing Mode, press repeatedly to switch through split-screen viewing modes.
Using the On-Screen Display Using the On-Screen Display Use the system’s graphical on-screen display to navigate menus and configure options and settings. 1. Date & Time M C 2. Record Status 3. Channel number / Channel Title C C 1 Date & Time: Displays the date and time on the system 2 Record Status: Displays the current recording status of the system: C=continuous (normal recording); M=motion recording; A=alarm recording.
Using the On-Screen Display Using the Menu Bar The Menu Bar allows you to access the Main Menu and control basic functions of the DVR. To access the Menu Bar: 1 Right-click or move the mouse cursor to the bottom of the screen to access the Menu Bar. Main Menu Split screen PTZ PIP1X1 PIP1X2 Zoom Search Menu Lock Start / Stop PTZ Cruise Sequence Volume Start/Stop Recording Menu Bar Icons • Main Menu: Opens the Main Menu. • Lock: Click to Lock the Main Menu unless the password is entered.
Using the On-Screen Display Using the Virtual Keyboard and Mini-Keyboard You can input numeric or text values using the on-screen virtual keyboard. You will need to use the Virtual Keyboard when entering your User ID and Password. The Virtual Mini-Keyboard is used to input numeric values, such as the time and date. To use the Virtual Keyboard: 1 Using the mouse, click on an option or field, such as the User ID and Password fields (if passwords are enabled). • The Virtual Keyboard opens.
Using the On-Screen Display Using the Zoom Mode Zoom Mode allows you to zoom in on an image while viewing your cameras live. This can be useful if you want to get a closer look at a situation. To use the Zoom Mode: 1 In Live Viewing Mode, select the channel you want to zoom in on in full-screen (double-click the channel if you are in a Split-screen View). 2 Right-click to open the Menu Bar and select the Zoom button ( the screen. 3 Click and drag on the area of the screen you would like to enlarge.
Using the On-Screen Display Using Picture in Picture (PIP) Mode Picture in Picture (PIP) Mode allows you to view one channel in full-screen while viewing up to two other channels. To use Picture in Picture Mode: 1 Right-click to open the Menu Bar and select the PIP1X1 button ( ) or PIP1X2 button ( ). PIP1X1 shows 1 channel in full screen and 1 other channel; PIP1X2 shows 1 channel in full screen and 2 other channels.
Setting the Date and Time It is highly recommended to set the date and time when first setting up your system. Inaccurate time stamps may render your footage unusable for court evidence. To set the date and time: 1 Right-click or move your mouse to the bottom of the screen to open the Menu Bar and click the Main Menu button ( 2 ). Click System.
Configuring Daylight Savings Time (DST) If your region observes Daylight Savings Time (DST), follow the instructions below to configure your DVR to automatically update the time when the clock updates. To enable automatic DST adjustments: 1 Click the DST Setup button. DST Setup 2 Configure the following: • Daylight Saving Time: Select Enable. • Time Offset: Select the number of hours the system should move forward or backward when DST occurs. • Daylight Saving Time Mode: Select Week or Date.
Setting the Date and Time Using a NTP Server to set your System Time A NTP (Network Time Protocol) server syncs your system time with an online time server. NOTE: A constant Internet connection is required to use the NTP feature. To enable NTP: 1 Right-click to open the Menu Bar and click the Main Menu button ( 2 Click System. Beside NTP, click Setup. ). NTP Setup 3 Configure the following: • Enable: Select Enable. • Server Address: Select the NTP server address.
Recording Recording By default, the system is set to immediately record video from connected cameras in Continuous Recording Mode. • C . Recording—Continuous: Normal, continuous recording You can set the system to stop recording once the hard drive is full, or to continually record by overwriting previously recorded data. For more details, see “Configuring Hard Drive settings” on page 45.
Playback and Backup Playback and Backup You can view and back up recorded video on the system through the Search Menu. Playing Back Recorded Video To playback a specific date and time: 1 Right-click to open the Menu Bar and click the Record Search button ( Search tab opens. 2 Configure the following: • CH: Select the channel you wish to search. Select All to search all channels. • Search Date: Enter the month, date, and year you wish to search for video.
Playback and Backup To search for recorded footage on the DVR: 1 Right-click to open the Menu Bar and click the Record Search button ( Search tab opens. 2 Configure the following: • CH: Select the channel you wish to search. Select All to search all channels. • Search Date: Enter the month, date, and year you wish to search for video. 3 Click the Search button. Your search results appear in the calendar. In the top portion of the calendar, results are shown for each day in the month.
Playback and Backup Using Playback Controls This system features advanced playback controls that allow you to see when you have recorded footage and motion events on your cameras. They also allow you to use digital zoom in playback mode or take backups from short video clips. Different playback controls appear depending on the number of cameras you have selected to playback. All available controls appear when you playback from a single camera.
Playback and Backup Controlling the Time Range of the Playback Bar The time range is the start and end times of the footage displayed in the Playback bar. By default, the Playback bar displays recordings recorded on the day selected for playback (from 00:00~24:00). You can change the time range to narrow in on a specific time. To control the time range of the Playback bar: 1 During Playback mode, click to open the time range controls.
Playback and Backup 3 Click and drag on the area of the screen you would like to enlarge. The image zooms in on the selected area. Click and drag to zoom in on an area Click and drag inside the box to move the zoom area Zoom icon Right-click to exit and select a different zoom area • The box in the lower right-hand corner shows the entire camera picture with a black box around the zoomed-in area. • Click inside the box and drag to move the zoom area.
Playback and Backup having to watch the whole video each time. You must have enough space on your backup drive to save the file. 5 A confirmation window appears, showing information about the backup file you are about to create. Click Backup to confirm. Wait for the file to be saved. Backup For details on viewing backed up video, see “FLIR Player: Playing Backed up Video on PC” on page 81 or see “FLIR Mac Player: Viewing Backed up Video on Mac” on page 83.
Playback and Backup 5 Click Search. A list of videos populate in the window. Click the BAK checkbox to select video to back up Click Backup 6 Click to scroll through the list of videos. The videos are named by time. Videos are "packed" into 15 minute - 60 minute increments. NOTE: To change the duration of how often a file is "packaged", see “Configuring Backup File Duration (Pack Duration)” on page 36. 7 Click the BAK checkbox beside the video you wish to back up. 8 Click Backup.
Playback and Backup 3 Follow the on-screen instructions to install AVI Generator. To start the AVI Generator: 1 Double-click the AVI Generator shortcut on the desktop ( ). 2 Click Open and then locate the backed up video file on your hard drive. Open 3 Select the desired file format (.264 , h.264, All File) that you wish to search for. Click Open. Open 4 Click Start to convert and save the file in the default save folder.
Managing Passwords Managing Passwords ATTENTION: By default, the system user name is admin and the password is 000000. Passwords are disabled by default and are not required to access the Menu Bar or Main Menu. However, you may be asked for a password to access certain functions. By default, you do not need to enter a password to access the system remotely. When you first startup your system, you are technically logged in as the ADMIN (system administrator) account.
Managing Passwords 4 Configure the following: • User Name: Enter the desired admin user name. • Password Enable: Select Enable to enable system passwords. • Password: Enter your desired password. • Confirm: Re-enter the password. 5 Click Apply to save your settings. Adding Users You can allow multiple users to log in to the system. When adding different users, you can assign what menus they have access to.
4 Select the menus and channels the user will have access to: Select the menus that the user will have access to. Select which channels will have access to: Backup, Preview, Playback and PTZ Control. 5 Click Apply to save your settings. 6 Configure the following: • User Name: Enter the desired user name. • User Enable: Select Enable to enable the user account. • Password Enable: Select Enable or Disable to enable or disable the system from prompting you for a user or admin password during log in.
Using the Main Menu Using the Main Menu To open the Main Menu: • Right-click to open the Menu Bar and click the Main Menu button ( ). NOTE: If passwords are enabled on the system, you need to enter the 6-digit numerical password to open the Main Menu. 1 Display: Configure display options (e.g. camera color settings, camera title, video output). 2 Search: Search for recorded video and log files on the system. 3 Alarm: Configure motion detection and alarm settings.
Using the Main Menu Display The display menu allows you to configure camera image settings and video output settings. Tip: If you want to apply settings to all channels, use the "Copy To" drop-down menu, and select All. Click the Copy button to copy the setting across all channels. • D-L: Lower left hand corner. • U-R: Upper right hand corner. • D-R: Lower right hand corner. • OFF: Do not display the channel name.
Using the Main Menu 4 Click Apply to save your settings. 3 Click Apply to save your settings. Configuring the Time and Recording Time Display 4 Right-click repeatedly to exit all menus. The DVR prompts you to restart. Click OK. 5 The DVR restarts and asks you to confirm the new resolution. Click Yes to confirm or No to revert to the old resolution. If you do nothing, the DVR will revert to the last selected resolution and restart.
Using the Main Menu To adjust the transparency of on-screen menus: 1 Click the Output tab. 2 3 To configure a privacy zone: 1 Click the Privacy Zone tab. 2 Drag the Transparency slider to adjust transparency. In the Channel drop-down menu, select the channel you wish to configure. Privacy Zone Click Apply to save your settings. Adjusting the Video Margin If you connect your DVR to a BNC monitor, you can adjust the video margins. NOTE: You must select the BNC output mode to adjust the margins.
Using the Main Menu • Click on the edge of a privacy area and drag to resize a privacy area. • Right-click when you are finished to exit. 5 (Optional) Use the drop-downs next to Copy to copy privacy areas to another channel or all channels. Click the Copy button to copy privacy areas. 6 Click Apply to save your settings. You will need to disable View Setup to return to normal operation.
Using the Main Menu Record Changing the file size changes the duration of backed up files. For example, if you select 15 minutes as your file size, the system stores video files in 15 minute durations. The Record menu allows you to configure recording settings, such as the recording resolution, recording schedule, and audio recording. Configuring the Recording Schedule (Continuous, Motion, Alarm) Configuring Pre-recording Settings 1 Select the Rec Para tab.
Using the Main Menu 5 6 (Optional): Use the bottom Copy and Copy To drop-down to copy the recording schedule to a specific channel or all channels. Click Copy to copy the schedule. 2 Under Mode, select D1 or 960H. 960H will enable larger, wide-screen formats. NOTE: If you change this setting, the DVR will restart when you save changes. Click Apply to save your settings. Enabling Audio Recording Audio-capable cameras are required (not included) for audio recording.
Using the Main Menu 5 6 7 Search Under the FPS drop-down menu, select the number of frames per second you want the DVR to record on each channel. (Optional) Use the Copy and Copy To drop-down menus to copy recording settings to one or all channels. Click Copy to copy recording settings. The Search menu allows you to search for saved video on your system for playback and backup. Searching for Video on the System 1 In the main menu, click Search, or click ) in the the Search Menu button ( menu bar.
Using the Main Menu 6 Click on the hour of the video you want to play back. 2 Insert a blank USB flash drive in the rear panel of the system. 7 Select the channel or channels you want to play back. 3 Click on the desired date you wish to back up. 4 Click the Backup button. A list of files appears in the Log menu. Backup 8 Click Play to begin playback. Video Playback Controls Move the mouse slightly to display the on-screen playback controls.
Using the Main Menu 1 To perform an Event Search: Using the Log Search Click the Event Search tab. A log search allows you to search system event logs. To perform a Log search: 1 Click the Log tab. 2 3 4 40 Configure the following: • Search Date: Enter the Month, Date, and Year. • CH: Select the channels you wish to search. • Search Time: Enter the time range you wish to search. • Type: Select the recording type you wish to search for.
Using the Main Menu Network The Network menu allows you to configure the system’s DDNS and network settings. your router as a static IP as well. Consult your router’s user’s manual for details. 3 Click Apply to save your settings. 4 Right-click until you exit all menus. You will be prompted to restart. Configuring Network Type: DHCP & Static IP Enabling Auto Port Forwarding Auto Port Forwarding allows the DVR to open required ports on your router. This feature only works on certain router models.
Using the Main Menu 2 In Client Port, enter the desired Client Port (default: 9000). Client Port & HTTP Port fields 2 Configure the following beside the desired channel: • Video: Select Enabled or Disabled. If you select Disabled, you will not be able to view the channel when connecting remotely to the system. • FPS: Select the desired frames per second. • Bitrate: Select the desired video bitrate.
Using the Main Menu Alarm • Sender Password: Enter your email server’s password. • Receiver Email: Enter the recipient’s email address. • Interval: Enter the interval the DVR waits before sending a new email notification. 4 The Alarm tab allows you to configure Motion Detection and Alarm settings. Configuring Motion Detection Configure motion settings to determine the area you wish to monitor for motion events, and the outcome if a motion event occurs. Click Apply to save your settings.
Using the Main Menu • Sensitivity: Select motion sensitivity. The greater the number, the greater the sensitivity. • Alarm Out: Select the checkbox to enable the system to trigger a device connected to the alarm block. • Latch Time: Enter the duration the alarm continues to trigger after the event ends. • Show Message: Select the checkbox if you want the system to display a system message when an alarm triggers. • Buzzer: Select the duration the system will "beep" when motion is detected.
Using the Main Menu Device 3 The Device menu allows you to configure hard drive and PTZ settings and format hard drives or a USB flash drive (not included). • For details on connecting PTZ cameras (not included), see “Appendix B: Connecting a PTZ Camera” on page 104. NOTE: If overwrite recording is enabled, the system’s hard drive automatically re-writes the hard drive’s oldest content (first in first out). 4 ATTENTION: Formatting a USB flash drive erases all data on the drive.
Using the Main Menu System To format an eSATA hard drive: The System tab allows you to configure the system time and user accounts. ATTENTION: Formatting an eSATA hard drive erases all data on the drive. This step cannot be undone. 1 • For instructions on how to set the system time, including how to setup automatic Daylight Savings Time adjustments or NTP, see “Setting the Date and Time” on page 16. Connect an eSATA external hard drive to the system.
Using the Main Menu Advanced Changing Video Output - NTSC & PAL The Advanced menu allows you to update system firmware, load system defaults. To change the video output: 1 In the Video Format drop-down menu, select NTSC or PAL. 2 Configuring the "Auto Reboot" feature Click Apply to save your settings. Configuring Menu Time Out and Auto Logout The Menu Time Out setting allows you to configure how long the system menu will remain on the screen during inactivity.
Using the Main Menu Upgrading the System Firmware Restoring to Factory Default Settings Firmware upgrades can provide improved functionality to your DVR. When firmware upgrades become available, you can download them for free from www.digimerge.com. To upgrade the system firmware: 1 In your web browser, visit www.digimerge.com and search for the model number of your DVR (check the label underneath your DVR for the model number). Download the free firmware upgrade if one is available.
Using the Main Menu 6 Click OK to return to the menu. 7 Right-click until you have exited all menus. The DVR prompts you to restart. To configure system warnings: 1 Click the Events tab. Restarting or Shutting Down the DVR To restart or shut down the DVR: 1 Right-click to open the Menu Bar and click the Main Menu button ( ). 2 Click Advanced. 3 Click Reboot or Shut Down. 4 Follow the on-screen instructions to restart or shut down your system.
Using the Main Menu want to backup your current settings. NOTE: This function only saves settings created in system menus. It does not save or backup any video. To save your system configuration to a USB flash drive (not included): 1 Insert a USB flash drive (not included) into one of the USB ports. 2 Right-click to open the Menu Bar and click Main Menu ( ). 3 Click Advanced and select the Maintain tab. 4 Click Save Settings. Wait for the system to save your settings.
Setting up your DVR for Remote Connectivity Setting up your DVR for Remote Connectivity The system features a PC Client Software that allows you to access your system remotely over a LAN or the Internet. There is also a built-in browser-based software that allows you to access your system using Internet Explorer® (PC) or Safari® (Mac). Remote Viewing Client For details on navigating the remote viewing interface, see “Remote Viewing Interface” on page 58.
Setting up your DVR for Remote Connectivity Accessing your DVR within a local network (LAN) You can connect to your DVR through Internet Explorer through the local area network (LAN). It is recommended to confirm connectivity over a local network before setting up your DVR for Internet connectivity. NOTE: To complete the steps below, your computer must be on the same network as your DVR. NOTE: Except where noted, the instructions below are the same for PC and Mac.
Setting up your DVR for Remote Connectivity 2 Write down the IP Address and HTTP Port number of the DVR. • A local IP looks something like this: 192.168.5.118. Note that single digit numbers appear as three digits. For example, "005" is the same as "5". • Write down the port number beside HTTP Port. Step 3 of 3: Connect to the DVR’s Local IP Address Follow the steps below to confirm connectivity over a local network on a PC or Mac.
Setting up your DVR for Remote Connectivity 3 Click Download to download the plug-in for Safari. Click Download 4 Click the downloads button ( ) on the top-right corner of Safari. Right-click SurveillanceClient.dmg in the downloads list and select Open. A web plugin folder appears. Right-click SurveillanceClient.dmg and click Open 5 Double-click SurveillanceClient and follow the on-screen instructions to install.
Setting up your DVR for Remote Connectivity Step 1 of 4: Port Forwarding You must port forward the HTTP and Client ports (default: 80 and 9000) on your router to your DVR’s IP address before you can remotely connect to your system. There are several methods to port forward your router: • Manually port forward the required ports on your router to your DVR’s IP address by following your router manufacturer’s instructions. For more information on port forwarding, see the reference guides on www.digimerge.com.
Setting up your DVR for Remote Connectivity You will need this information for remote access to your system. Record your information below: User name: Domain name*: Password: Step 3 of 4: Enable DDNS on the DVR To enable DDNS in your DVR: 1 Right-click to open the Menu Bar and click the Main Menu button ( 2 Click Network and select the DDNS tab. 3 In the DDNS drop-down menu, select Enable. Beside Server, select FLIRDDNS (default). ).
Setting up your DVR for Remote Connectivity Step 4 of 4: Connect to the DDNS Address To Connect to the DDNS Address Using the Client Software on PC: 1 Install and run the Client software for PC on a remote computer. 2 Enter the following information: • IP Address: Enter the URL Request followed by .myddns-flir.com. For example, if your URL Request is tomsmith, enter tomsmith.myddns-flir.com • User Name: The default user name is admin. • Password: By default, the password is left blank.
Remote Viewing Interface Remote Viewing Interface Upon login, the Live tab opens. The Remote Viewing interface is the same for Internet Explorer, PC Client Software, or Safari on Mac. 1 2 7 6 3 4 5 1 Navigation Tabs: Allows you to access the following tabs: • Live: Watch live video. • Playback: View saved video footage. • Remote Setting: Configure system and networking options. • Local setting: Configure where local files are stored on your hard drive. • Logout: Exits remote viewing.
Remote Viewing Interface 3 Viewing options: • • : Click to open all connected channels. : Click to close all connected channels. Note that the system continues to record when you close channels remotely. • : Previous page. • : Next page. • : Click to open the selected channel in full screen view. • : Click to select the desired split-screen viewing options. 4 Split screen viewing: Click the desired viewing mode. 5 Mute: Click to mute audio.
Remote Viewing Interface Changing Viewing Modes You can change the number of channels that the system displays simultaneously (i.e. Split-screen Mode, Single-channel Mode, etc.). To change the DVR’s viewing mode: . • Click one of the following: • If the controls are not shown, click . Taking Screen Shots The system can take screen shots of a selected channel during live view. To take a screen shot of a channel: beside the desired channel to capture an image.
Remote Viewing Interface Recording Video You can record video footage directly onto your local hard drive. Once the video is in your hard drive, you can back up the video footage onto recordable media such as USB memory keys and blank CD/DVD media. To record video: 1 next to the channel that you wish to capture video from.The video will record to Click the default save directory. 2 Click to stop video recording.
Remote Viewing Interface Adjusting Sub-menu Options The sub-menu option gives you quick access functions such as viewing video bit rate, and viewing video in its original aspect ratio. To open the sub-menu: 1 Right-click on a desired channel. A sub-menu opens. 2 Click on one of the following: • Show Bit rate: Displays video bit rate. • Original Proportions: Displays live video in its original proportions. Changing the Save Directory of Screenshots or Recorded Video 1 Click the Local Setting tab.
Remote Viewing Interface Changing the Format of Recorded Video (PC Only) You can change the format of recorded video saved using the Remote Viewing interface. This allows you to directly backup footage from your DVR as an .avi file. This does not affect the format of video files that are backed up locally on the DVR (i.e. using a USB flash drive). NOTE: This feature is not available via Mac. 1 Click the Local Setting tab.
Remote Viewing Interface 2 Use the PTZ control panel to control the pan, tilt, zoom, focus, and iris control of the camera. Zoom, Focus, and Iris settings Direction keys: Click to pan and tilt the camera On-screen PTZ Controls: Click the button to enable / disable on-screen PTZ controls. Click inside the display area to pan and tilt the camera Preset: Use the Preset tab to configure camera presets.
Remote Viewing Interface Video Playback Video playback allows you to watch video that has been saved in the DVR’s hard drive. To playback video: 1 Click the Playback tab. Playback tab 2 In the calendar window, click the desired month, year, and date. Select month and year Select date 3 Under the Type drop-down menu, select the desired recording type you wish to search for (Continuous, Alarm, or All). 4 Select the channels you wish to search.
Remote Viewing Interface Video Playback Controls Playback window Video content (green) Drag the line left or right to select the playback time Volume Pause Step Download Forward content Play Stop Screen Capture Video slider Stop all video • Step Forward: Plays video frame by frame. Click the Step Forward button to advance the video by 1 frame. • Video Slider: Drag the slider to control the playback speed. • Download Content: Allows you to download recorded videos to your computer hard drive.
Remote Viewing Interface 2 Configure the following: • Channel: Select the channel you want to modify. • Name: Enter the channel name if you want to re-name the channel • Position: Select the position of where the title appears in the channel. • Covert: Enable or Disable covert recording. Covert recording will hide the channel on the DVR’s local display. You will see be able to see the channel when you log in remotely.
Remote Viewing Interface Configuring Recording Parameters 1 To configure system recording parameters: Click the Remote Setting tab, and then click Record>Rec Parameters. 2 Configure the following: • Channel: Select the channel you wish to configure. • Record: Select Enable or Disable to start or stop system recording. • Pack Duration: Select the duration of each saved file on the system. For example, if you select 15 minutes, then every file will contain 15 minutes of footage.
Remote Viewing Interface 3 Click the recording grid, and select the type and duration of recording. 4 (Optional) Use the top Copy and Copy To drop-down to copy the recording schedule to a specific day or all days. Click Copy to copy the schedule. 5 (Optional) Use the bottom Copy and Copy To drop-down to copy the recording schedule to a specific channel or all channels. Click Copy to copy the schedule. 6 Click Save to apply your settings.
Remote Viewing Interface Configuring Basic Network Settings The basic network menu allows you to configure the network protocol type (DHCP or Static), UPnP and mobile phone login information. To configure basic network settings: 1 Click the Remote Setting tab, and click Network. 2 Configure the following under Basic Configuration: • Type: Select between DHCP or Static. If you select Static, you can edit the IP address, Subnet Mask, Gateway, and DNS settings.
Remote Viewing Interface To configure the system’s substream: 1 Click the Remote Setting tab, and click Network>SubStream. 2 Configure the Substream settings: • Channel: Select the channel you wish to apply the settings to. • Resolution: Select the desired recording resolution. • FPS (Framerate): Select the desired recording frame rate. Note that higher frame rates require greater bandwidth consumption during remote viewing. • Bit Rate: Select the desired video bit rate.
Remote Viewing Interface • SMTP Server: Enter your SMTP Server. • Sender Email: Enter the sender email address. This can be any address of your choice. • Sender Password: Enter your email server’s password. • Receiver Email: Enter the recipient’s email address. • Interval: Enter the interval the DVR waits before sending a new email notification. 4 Click Save to save your settings. Configuring DDNS Settings To configure DDNS settings: 1 Click the Remote Setting tab, and click DDNS.
Remote Viewing Interface • Buzzer: Select OFF to disable the buzzer when the system detects a motion event or select the duration of the buzzer after the system detects a motion event. Click and drag to configure motion detection areas Red: Motion detection enabled Clear: Motion detection disabled • Alarm Out: Select the checkbox to trigger connected alarm devices. • Full Screen: Select the checkbox so that the channel goes into full screen mode when motion is detected.
Remote Viewing Interface system record motion events, enable motion recording in the recording calendar (Remote Setting tab>Record>Schedule). Configuring Alarm Notifications Configure the settings for alarm devices (not included). To configure alarm notifications: 1 Click the Remote Setting tab, and click Alarm>Alarm. 2 Configure the following: • Alarm In: Select the channel that you wish to configure. • Alarm Type: Select the alarm type N/O (normally open), N/C (normally closed), or select OFF.
Remote Viewing Interface Configuring Hard Drive Recording Mode 1 To configure the hard drive recording mode: Click the Remote Setting tab, and click Device>HDD. Overwrite drop-down menu 2 In the Overwrite drop-down menu, select Auto to enable overwrite mode. When overwrite is enabled, the system deletes the oldest footage (first in, first out) when the hard drive is full. You can also select a desired amount of days or hours the system should retain data.
Remote Viewing Interface • Data Bit: Select the data bit rate of the PTZ camera*. • Stop Bit: Select the stop bit rate of the PTZ camera*. • Parity: Select the parity settings of the PTZ camera*. • Cruise: Select Enable or Disable*. • Address: Select the address of the PTZ camera*. *Consult the PTZ camera’s instruction manual for protocol and configuration details 3 Click Save to apply your settings.
Remote Viewing Interface Configuring System User Accounts You can add user accounts on the system. To configure the user accounts menu: 1 Click the Remote Setting tab, and click System>Users. 2 Configure the following: • Click the desired user you wish to configure (i.e. user1). • User name: Enter the desired user name. • Password: Enter the desired user password. • Confirm: Re-enter the user password. • Active: Select Enable or Disable to activate or de-activate a user account.
Remote Viewing Interface Viewing System Information 1 To view system information: Click the Remote Setting tab, and click System>Info. Upgrading System Firmware To upgrade the system firmware, download the latest firmware from the system’s product page at www.digimerge.com. To upgrade the system firmware: 1 Download and extract the file to your computer’s desktop. 2 Click the Remote Setting tab, and click Advanced>Firmware upgrade. 3 Beside Upgrade File Path, click the browse button ( Open.
Remote Viewing Interface Restoring Default Settings 1 To restore the system’s system defaults: Click the Remote Setting tab, and click Advanced>Load Default. 2 Select the menus that you wish to restore to factory defaults. 3 Click Save to restore system defaults for the selected items. Configuring Event Settings The Event Settings tab allows you to configure how the system behaves when a system event occurs (e.g. hard drive error, video loss).
Remote Viewing Interface • Send Email: Select the checkbox to enable email notifications. Email notification must be enabled. • Alarm Out: Enable or disable the alarm out panel. • Latch Time: Configure the system latch time after an event occurs. 3 Click Save to save changes. Configuring Auto-Reboot Auto-reboot allows the system to restart automatically at a set time or date. This improves system stability. To configure Auto Maintain: 1 Click the Remote Setting tab, and click Advance>Maintain.
FLIR Player: Playing Backed up Video on PC FLIR Player: Playing Backed up Video on PC FLIR Player allows you to view your backed up video files from your DVR on your PC. NOTE: To view backed up video files on Mac, see “FLIR Mac Player: Viewing Backed up Video on Mac” on page 83. Minimum System Requirements • Intel Pentium 4 or above • Microsoft Windows XP/Vista/7/8 • 256 MB Ram • 16 MB video memory Prerequisites • Back up video files from the DVR to your local hard drive.
FLIR Player: Playing Backed up Video on PC FLIR Player Interface Overview Click here to open the Advanced Config menu Video Window Add file Remove file Delete file Hide/reveal playlist Rewind Open File Play Stop Previous Next File File Fast Forward Snapshot button About the Advanced Config menu The Advanced Config menu allows you to select where the screen captures are stored. To open the Advanced Config menu: button. 1 Click the 2 Click Select to change the snapshot save folder.
FLIR Mac Player: Viewing Backed up Video on Mac FLIR Mac Player: Viewing Backed up Video on Mac FLIR Mac Player allows you to view your backed up video files. To install FLIR Mac Player: 1 Go to www.digimerge.com and search for the model number of your DVR (look at the label underneath your DVR for the model number). 2 Navigate to the product page for your DVR model and download Video Player for MAC. 3 Extract the file and double-click the FLIR Mac Player installer (.pkg) file.
FLIR Mac Player: Viewing Backed up Video on Mac Loading Individual Video Files To load files saved onto your hard drive: 1 Click the Load new file button ( ). 2 Browse and select the desired file. Click Open to add the file to the video playlist. NOTE: The default save directory is in your Home folder/dvr. Double-click file to begin playback 3 Double-click the video file in the playlist to begin playback. Loading Multiple Video Files You can load an entire folder of video files.
Remote Viewing on Internet Explorer Remote Viewing on Internet Explorer You can connect to your DVR using Internet Explorer 7 or higher on a PC. NOTE: On PC, remote viewing is only compatible with Internet Explorer. Mozilla Firefox, Opera, and other browsers are not supported. For Safari connection instructions, see “Setting up your DVR for Remote Connectivity” on page 51. Prerequisites • The HTTP Port (default: 80) and Client Port (default: 9000) must be port forwarded to your router.
Remote Viewing on Internet Explorer • DDNS Address: The DDNS address must include http:// , the name of your DDNS URL, followed by .myddns-flir.com, a colon, and then the HTTP port number of your DVR. Example of a DDNS address http://tomsmith.myddns-flir.com:80 http:// DDNS Domain name created by you 3 .myddns-flir.com Colon HTTP Port number An attention bar prompts you to install ActiveX® plug-ins. You must install the ActiveX® plug-in to connect to your DVR.
Mobile Apps: Accessing your DVR Using a Mobile Device Mobile Apps: Accessing your DVR Using a Mobile Device You can remotely view camera streams from your DVR on compatible mobile phones and tablets. NOTE: Port forwarding is required before you can connect to your DVR using a mobile device. Different features are available on each mobile viewing device and application. Compatible Devices and Platforms Platform Supported Versions and Devices App Name Get App From iOS iOS v. 4.
Mobile Apps: Accessing your DVR Using a Mobile Device iPhone / iPad Use the Digi Summit application to connect to your DVR on the iPhone or iPad. NOTE: Resolution is scaled up for the iPad screen. System requirements • iOS version 4.0 and above. NOTE: For the latest device compatibility list, visit www.digimerge.com Prerequisites • Ports 80 and 9000 (or whichever ports your system is using) must be port forwarded to your router.
Mobile Apps: Accessing your DVR Using a Mobile Device 5 Configure the following: • Name: Enter a name for your DVR of your choice. • Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com). • Port: Enter the Client Port (default: 9000). • UserName: Enter the DVR’s user name (default: admin). • Password: By default the password is left blank. • Channels: Enter the number of channels.
Mobile Apps: Accessing your DVR Using a Mobile Device Digi Summit Interface You can use Digi Summit in both portrait and landscape mode. Tap a channel to select Double tap to view a channel in full screen Disconnect selected channel Manual PTZ Controls Recording Select Screenshot channel Taking Screenshots 1 Tap during live view or playback. • If taking screenshots from live view: select the grid area you would like to take a screenshot from or tap to take a screenshot from all connected cameras.
Mobile Apps: Accessing your DVR Using a Mobile Device 2 To view manual recordings, see “Viewing Screenshots” on page 92. Using PTZ Controls If you have a PTZ camera (not included) connected, you may control it using Digi Summit. NOTE: You must configure the system to communicate with the PTZ camera locally before you can control it using the app. For details, see “Appendix B: Connecting a PTZ Camera” on page 104. To use PTZ Controls: 1 Tap the channel with your PTZ camera. to open PTZ controls.
Mobile Apps: Accessing your DVR Using a Mobile Device 3 The calendar shows any days that have recorded video for the selected channel with dots under the date. Tap on a date to view video from that day. Swipe up or down to change the month shown in the calendar. Swipe up or down to select month 4 Video available Playback begins at the earliest available recordings from the selected day. Use the on-screen playback controls.
Mobile Apps: Accessing your DVR Using a Mobile Device 3 Tap the screenshot you would like to view. Tap the screenshot you would like to view Swipe left or right to select screenshot Send screenshot as email attachment Delete screenshot Begin slideshow (tap inside the picture to stop the slideshow) Viewing Manual Recordings You can view manual recordings using the app. To view manual recordings: 1 From the Main Menu, tap Record Playback. 2 Tap the DVR you would like to view manual recordings from.
Mobile Apps: Accessing your DVR Using a Mobile Device Using Device Manager to Manage DVR’s You can use the Device Manager to add, delete, or modify your DVR’s. To delete a DVR: 1 From the Main Menu, tap Device Manager. 2 Swipe to the right on the DVR you would like to delete and tap Delete. Swipe right to delete a DVR 3 Tap Delete to confirm. To modify a DVR: 1 From the Main Menu, tap Device Manager. 2 Tap on the DVR you would like to modify.
Mobile Apps: Accessing your DVR Using a Mobile Device 3 Tap Device Manager. Tap Device Manager 4 Tap Add. Tap Add 5 Configure the following: • Name: Enter a name for your DVR of your choice. • Address: Enter your DDNS address (e.g. tomsmith.myddns-flir.com). • Port: Enter the Client Port (default: 9000). • UserName: Enter the DVR’s user name (default: admin). • Password: By default the password is left blank. • Channels: Enter the number of channels. 6 Tap Save. Then tap Back. 7 Tap Live Monitor.
Mobile Apps: Accessing your DVR Using a Mobile Device 8 Tap inside one of the display areas and then tap Select. Select the channel you would like to view. Repeat for any additional channels you would like to view. Select a channel Tap inside a display area Digi Summit Interface. Tap a channel to select Double tap to view a channel in full screen Disconnect selected channel Manual PTZ Controls Recording Select Screenshot channel Taking Screenshots 1 96 Tap during live view or playback.
Mobile Apps: Accessing your DVR Using a Mobile Device • If taking screenshots from live view: Select the grid area you would like to take a screenshot from or tap to take a screenshot from all connected cameras. Select the grid area you would like to take a screenshot of 2 To view screenshots, see “Viewing Screenshots” on page 92. Taking Manual Recordings 1 Tap during live view or playback. • If taking manual recordings from live view: Tap the grid area you would like to start recording on.
Mobile Apps: Accessing your DVR Using a Mobile Device 4 Use the PTZ controls. Tap inside the camera to show the arrows Click the arrows to control the camera Call Preset Iris in/out Set Speed Focus in/out Close PTZ controls Zoom in/out Using Remote Playback Mode on Android Remote Playback Mode allows you to view recorded video saved on your DVR’s hard drive. To use remote playback mode: 1 From the Main Menu, tap Remote Playback. 2 Tap Select Channel.
Mobile Apps: Accessing your DVR Using a Mobile Device 3 The calendar shows any days that have recorded video for the selected channel with dots under the date. Tap on a date to view video from that day. Swipe up or down to change the month shown in the calendar. Swipe up or down to select month Video available 4 Playback begins at the earliest available recordings from the selected day. Use the on-screen playback controls.
Mobile Apps: Accessing your DVR Using a Mobile Device To view screenshots: 1 From the Main Menu, tap Image Manager. 2 Select the DVR with screenshots you would like to view. 3 Tap the screenshot you would like to view. Tap the screenshot you would like to view Swipe left or right to select screenshot Delete screenshot Share screenshot Begin slideshow (tap inside the picture to stop the slideshow) To share screenshots: 1 to share. Select an app that you would like to share the file with.
Mobile Apps: Accessing your DVR Using a Mobile Device Viewing Manual Recordings You can view manual recordings using the app. To view manual recordings: 1 From the Main Menu, tap Record Playback. 2 Tap the DVR you would like to view manual recordings from. 3 Tap the recording file you would like to view. 4 Use the on-screen controls.
Mobile Apps: Accessing your DVR Using a Mobile Device 2 Press and hold on DVR you would like to delete and then tap Delete. Press and hold to delete To modify a DVR: 1 From the Main Menu, tap Device Manager. 2 Tap on the DVR you would like to modify. 3 Change the connection details as needed and then tap Save.
Appendix A: System Specifications Appendix A: System Specifications As our products are subject to continuous improvement, Digimerge Technologies Inc., a FLIR company, and its subsidiaries reserve the right to modify product design, specifications, and prices without notice and without incurring any obligation.
Appendix B: Connecting a PTZ Camera Appendix B: Connecting a PTZ Camera You can connect RS-485 PTZ cameras (not included) to the RS485 ports on the rear panel. To connect a PTZ camera to the system: 1 Connect the Transmit+ (TX+) Cable to the + side of the RS485 port on the rear panel. 2 Connect the Transmit- (TX-) Cable to the - side of the RS485 port on the rear panel. 3 Connect the video cable to a BNC port.
Appendix B: Connecting a PTZ Camera 3 Configure the following according to your PTZ camera’s specifications: • Channel: Select the channel the PTZ camera is connected to. • Protocol: Select from Pelco-D or Pelco-P. • Baud rate: Select the PTZ camera’s baud rate. • Data Bit: Select from 5~8 data bits. • Stop Bit: Select from 1 or 2 stop bits. • Parity: Select from None, Odd, Even, Mark or Space. • Cruise: Select Enable to enable PTZ cruise.
Appendix B: Connecting a PTZ Camera PTZ Presets and PTZ Cruise You can set preset positions for your PTZ cameras. You can also use PTZ cruise to have the camera automatically cycle through presets. Setting PTZ Presets 1 Using the PTZ controls, move the camera into position. 2 (Optional) In the Time field, select the number of seconds the camera will remain in that position during PTZ cruise before going to the next position. 3 Click Set to set the preset. The Total and No.
Appendix C: Connecting Additional External Monitors Appendix C: Connecting Additional External Monitors Connect one monitor to the VGA port and one to the HDMI port to display the system interface on two monitors simultaneously. Use the Video Output port (BNC) on the rear panel of the system to connect an external monitor. This is useful if you need to monitor the system from a second location (e.g. a back office).
Appendix C: Connecting Additional External Monitors 5 Under View Setup, select Enable. This lets you select and arrange the channels you want to show on the screen. NOTE: Enabling View Setup disables your ability to change channels the normal way on the selected monitor. You will need to disable View Setup to return to normal operation. Select Enable 6 Under View Mode, select the desired viewing mode: Single, Quad, Nine, or Sixteen. 7 Click Vout Setup.
Appendix C: Connecting Additional External Monitors Main and Spot Video Outputs (D3316 Only) On the D3316, connect external monitors to either the Main or Spot port. • The Spot port automatically shows channels in Sequence View. It can also be configured to show 1 channel in full-screen or multiple channels in split-screen. • The Main port can be used to connect an additional monitor for observation, or to use a BNC monitor or TV (using a BNC to RCA adapter, not included) to control the DVR.
Appendix C: Connecting Additional External Monitors 6 Click Spot Sequence. A menu appears that allows you to select the arrangement of channels you would like to show on the Spot monitor. 7 Click the drop-down menus to select which channels you would like to show on the screen and the arrangement of channels. Select the arrangement of channels on screen 8 110 Click Apply to save changes. Click Ok. Right-click repeatedly to exit all menus and return to live viewing.
Appendix D: Recording Audio Appendix D: Recording Audio The system can also record audio for up to 4 channels (D3304 or D3216), 8 channels (D3308), or 16-channels (D3316). You must have audio-capable cameras (not included) or self-powered microphones (not included) in order to record audio on the system.
Appendix E: Replacing the Hard Drive Appendix E: Replacing the Hard Drive The system comes with a pre-installed SATA hard drive. You can expand the hard drive capacity with a maximum of two 2TB 3.5" or 2.5" SATA hard drives (for a maximum storage space of 4TB). Removing the Hard Drive Make sure that the power cable has been disconnected before changing the hard drive. 1 Remove the screws from each side panel (x2) and rear panel (x4) of the cover.
Appendix E: Replacing the Hard Drive • If your system has a 2.5" hard drive, turn the DVR over carefully. Hold the hard drive in place and remove the 4 screws securing the hard drive. Keep holding the hard drive and turn the DVR back over. Remove the hard drive from the DVR. Make sure to hold the hard drive in place while removing the hard drive screws and turning the DVR to avoid damaging the DVR. Remove the hard drive screws 5 Replace the DVR cover.
Appendix E: Replacing the Hard Drive • If installing a 2.5" hard drive, place the hard drive over one of the two sets of screw holes with the power and data connectors facing the center of the DVR. Hold the hard drive in place and carefully turn the DVR over. Insert 4 hard drive screws to secure the hard drive. Turn the DVR back over. Make sure to hold the hard drive in place while removing the hard drive screws and turning the DVR to avoid damaging the DVR.
Appendix E: Replacing the Hard Drive Formatting the Hard Drive If you replace the pre-installed hard drive, it must be formatted in order to function properly with the system. ATTENTION: Formatting the HDD erases all data on the hard disk. This step cannot be undone. To format the hard disk: 1 Right-click to open the Menu Bar and click the Main Menu button ( 2 Click Device. 3 Click the checkbox under Select to choose the drive you wish to reformat. ). Select checkbox 4 Click Format HDD.
Troubleshooting Troubleshooting When a malfunction occurs, it may not be serious and can be corrected easily. The following describes the most common problems and solutions.
Troubleshooting Troubleshooting (Continued) Error Possible Causes • There is no picture on monitor/TV after connecting it to the DVR • Monitor/TV not detected by DVR • Power off the monitor/TV and DVR.
Troubleshooting Troubleshooting Remote Connections Error • Cannot connect to the DVR on a local network Possible Causes Solutions • DVR not connected to router • Connect an Ethernet cable from the DVR LAN port to your router, and then reset the DVR using the power switch • DVR and computer not on same network • Ensure your DVR and computer are connected to the same router • If your computer is using a WiFi network, try connecting it to the router using an Ethernet cable • Cannot connect to the DVR o
Need Help? Please make sure to visit our website www.digimerge.com to receive product updates and information. 3 Easy Ways To Contact Us Online: P ro d u ct support is available 24/7 inc luding produ c t in fo rma tion, user manuals, quic k start up guides an d FA Q’s a t www.d igimerge.c om By Email: Tech n ica l support ( for tec hnic al/installation issues ) te ch @ d ig imerge.
