User's Manual

Digital Monitoring Products XT30/XT50 Installation Guide
20
troubleshootInG
Troubleshooting
25.1 Troubleshooting Section
ThissectionoftheInstallationGuideprovidestroubleshootinginformationforusewheninstallingor
servicinganXT30/XT50system.
Problem Possible Cause Possible Solutions
Keypad displays “SERVICE REQUIRED”
J16 Jumper is installed. Remove the J16 reset jumper.
Openorshortonthegreendatawireto
the keypad.
Check for broken or shorted wires between
the panel and the keypad.
Bad keypad or zone expander.
Replace with a new or repaired keypad or
zone expander.
Keypad display is not functional.
When a key is pressed, only a short
beep is emitted.
Open or short on the yellow data wire to
the keypad.
Check for broken or shorted wires between
the panel and the keypad.
Bad keypad or zone expander.
Replace with a new or repaired keypad or
zone expander.
Keypad beeps when keys are pressed,
but will not allow the user to arm or
disarm, or enter the User Menu.
Twoormorekeypadsareassignedtothe
same address.
Set each keypad on the system to a unique
address.
Wireless Green LED is off.
HouseCodeisnotprogrammed. ProgramHouseCodeinSystemOptions.
Panel is reset.
Panel is powered off. Turn power on.
PanelisrunningandWirelssGreen
LEDisnotashing.
Problem with wireless circuitry.
ProblemwithWirelssProgramming.
WirelessYellowLEDashesmultiple
times.
Transmitterishavingtrouble
communicatingwithreceiver.
Retry
Non-DMPtransmittersareattemptingto
talk with receiver.
WirelessYellowLEDneverashes.
Transmitterisnotgettingthroughto
receiver.
Re-programserialnumber.
Move transmitter closer.
Check for hardware problems
Power LED
Overcurrent LED
Keypad LED
25.2 Common LCD Keypad Displays
Listedbelowareseveralkeypadmessagesyoumayseeonthedisplay.FollowtheinstructionsinthePossible
Solutionscolumntocorrecttheproblem.
Message Meaning Possible Solutions
INVALID CODE
Theusercodeyouhaveenteredisnotrecognized
by the system.
Checktheusercodeandtryagain.
LATE TO CLOSE
Thesystemwasnotarmedatitsscheduledclosing
time.
Users still on the premise should arm the system or
extend the schedule to a later time.
AC TROUBLE Thesystemisnotgettingproperpower. CheckthattheACconnectionsaregood.
BATTERY TROUBLE Thebatteryiseitherlowormissing.
Checkthatthebatteryconnectionsaregoodand
thebatteryisstillgood.
SYSTEM TROUBLE or
SERVICE REQUIRED
There is a problem with one or more components in
the system.
Make sure the J16 jumper is removed from the
panel. Make sure there is not a short or open
conditiononthegreendatawiretothekeypad.
You may also need to check that all of the keypads
andexpansionmodulesonthebusaregood.