User's Manual

XT30/XT50 Installation Guide Digital Monitoring Products
21
COMPLIANCE
Troubleshooting
27.1 Troubleshooting Section
ThissectionprovidestroubleshootinginformationforusewheninstallingorservicinganXT30/XT50system.
Problem Possible Cause Possible Solutions
Keypad displays “SYSTEM TROUBLE”
J16 Jumper is installed. RemovetheJ16resetjumper.
Openorshortonthegreendatawireto
thekeypad.
Checkforbrokenorshortedwiresbetween
thepanelandthekeypad.
Badkeypadorzoneexpanderisaffecting
theGreendatawire.
Replacekeypadorzoneexpander.
Keypad keyboard is not functional.
Whenakeyispressed,onlyashort
beep is emitted.
Openorshortontheyellowdatawireto
thekeypad.
Checkforbrokenorshortedwiresbetween
thepanelandthekeypad.
Badkeypadorzoneexpander.isaffecting
theYellowdatawire.
Replacekeypadorzoneexpander.
KeypadXMITGreenLEDisoff
Panel is reset. RemoveJ16jumper.
FlashLoadenabled. RemoveJ18jumperandresetpanel.
KeypadRCVYellowLEDisoff
Keypad/expanders are not connected to panel. Connect keypad/expanders.
Keypad/expandersaregreaterthanve. Checkkeypad/expandersaddress.
Keypadbeepswhenkeysarepressed,
butwillnotallowtheusertoarmor
disarm,orentertheUserMenu.
Twoormorekeypadsareassignedtothe
same address.
Seteachkeypadonthesystemtoaunique
address.
PowerLEDisoff. AC/Battery is not connected. Connect AC power and/or battery.
OvercurrentOVCLEDturnsRed Toomanydevicesattachedtoauxiliary. Maximum current draw is 500 mA.
WirelessGreenTXLEDisoff. WirelessHouseCodeisnotprogrammed. ProgramHouseCodeinSystemOptions.
WirelessYellowRXLEDneverashes.
Transmittersarenotgettingthroughto
receiver.
Checktransmitterserialnumbers.
Movetransmittercloser.
IfXT30,replace1100seriesreceiver.
WirelessGreenTXandYellowRX
LEDsarebothonsteady
Panel is reset. RemoveJ16jumper.
FlashLoadenabled RemoveJ18jumperandresetpanel.
Keypad operates intermittently,
keystrokes may be missed, or display
does not update consistently.
Wirelengthmayexceedmaximum,
resultinginpoordataperformance.
Wirelengthcanbereducedoraheavier
gaugeused.
Apowersupplycanbeaddednearthekeypad.
Aee LT-2031, LX-Bus/KeypadBusWiring
ApplicationNoteformoreinformation.
27.2 Common LCD Keypad Displays
Listedbelowareseveralkeypadmessagesyoumayseeonthedisplay.FollowtheinstructionsinthePossible
Solutions column to correct the problem.
Message Meaning Possible Solutions
INVALIDCODE
Theusercodeenteredisnotrecognizedbythesystem. Checktheusercodeandtryagain.
CLOSINGTIME
Thesystemwasnotarmedatitsscheduledclosing
time.
Usersstillonthepremiseshouldarmthesystemor
extendthescheduletoalatertime.
AC TROUBLE ThesystemisnotgettingproperACpower.
CheckthattheACconnectionsaregoodfromthe
transformer.
BATTERY TROUBLE Thebatteryiseitherlowormissing.
Checktoseethatbatteryandconnectionsaregood.
SYSTEM BUSY
Thesystemisperforminganothertaskwitha
higherpriorityorisbeingRemoteProgrammed.
Waitafewmomentsforthesystemtocompletethe
task.MakesuretheJ16jumperisnotonthepanel.If
themessagedisplaysforseveralminutes,thekeypad
isnotreceivingpollingfromthepanel.
TRANSMIT FAIL
Thepanelhasattemptedtocommunicatewith
thecentralstationmultipletimesandhasnot
succeeded.
Verifyyourcommunicationtype,accountnumber,
andphonenumber.Makesurethetelephonelineis
connectedandworkingproperly.