Installation Manual

S E C T I O N 7

Troubleshooting

1. When I enter the 2-digit zone number when adding a wireless device, the

keypad gives me a long beep.

You cannot enter ESNs unless the RF5501-433 is properly connected to the Keybus. See

sections 1 & 3 for instructions on setting up and wiring the RF5501 module.

2. I have entered the ESN for the device but when I violate the device, the zone

does not show open on the keypad.

Check the following:

• Ensure the ESN has been entered correctly

• Ensure that the zone is enabled for the partition (if partition programming is used).

• Ensure that the wireless zone is not assigned to a zone used by PC5108 modules, an

on-board zone or a keypad zone.

• Ensure that the zone is programmed for something other than “Null Operation and that

the wireless zone attribute is turned on.

3. When I try a module placement test I get no result or “Bad” results.

Check the following (see sections 5.1 and 5.2 for more information on testing devices):

• Verify that you are testing the correct zone

• Verify that the correct ESN was entered when the device was enrolled

• Verify that the device is in range of the RF5501-433. Try testing the device in the

same room as the receiver.

• Confirm that the RF5501-433 is properly connected to the Keybus.

• Check that you are testing the zone correctly.

• Check that the batteries are working and installed correctly.

• Look for large metal objects that may be preventing the signal from reaching the

RF5501-433.

The device must be located where consistent “Good” results are obtained. If several

devices show “Bad” results, or if panic pendants and wireless keys operate inconsist-

ently, move the receiver.

4. The LED on the motion detector does not turn on when I walk in front of the

unit.

The LED is for walk test purposes only. See your WLS904-433/WLS904P(L)-433

Instruction Sheet

for walk test instructions.